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Most Helpful Reviews
Baton Rouge, LA
I am a royal user of Craftsman garden tools. I bought this one because the old one can only start for a few seconds. The new weed whacker can start easy than old one. I hope that this one can last longer.
The reviewer indicated they received a sample of this product.
Queen Creek, AZ
I had my previous craftsman 4 strok trimmer for over 12 years with litterally no issues until it's final demise. Rather than replace/repair the engine I figured a new similar unit was in order. I ordered this online and upon delivery I had my first problem. The trimmer head was very noisy and seemed stiff. I called for a replacement but was told because I purchased online I could only take it to a service center. I pursued the issue and was finally offered a replacement gearbox be sent to my home. So from the get go I had to repair my new unit, or take it so a service center and be without it for a couple of weeks. So after repair, I used it two more times and it happened. The pull cord got jammed up inside the starter housing. Since the owner's manual has no parts breakdown I called for service. The person on the other end said she could Email me instruction on replacing the starter housing so I figured I was good to go. The Email was useless stating basically remove screws, remove old starter housing and replace with the new one. I did take it apart and unwound the pull cord, however was unable to get the tension proper as it appears you need a special tool to keep the tension when replacing the starter. So off to the service center for repair....14 days withough use. I called to do a return on this but because the 30 days were up, I was told I could not. I informed them of the issue I had right out of the box and they still would not take the unit back for refund. I escalated to two different supervisors/managers and was told there was nothing they could do. So I'm stuck with it now. I hope it holds up when I get it back next week...hopeuflly.
North Charleston, SC
No bother with mixing oil and gas and wondering if the mixture is correct. Has loads of power for cutting the heaviest of weeds. It is a snap to trim just grass. Changing the string in the head required just a minute to remove the worn string and replace it with a new one. Just slides in and out. No rewinding of string on a spool and having it get all tangled up while you attempt to do it. Over all this is a great product.
Runs good, but oil leaks from oil level inspection window even when trimmer is not being used. Sent it in for service, after 3 weeks it came back annotated that it ran through a complete cycle and no defect was found. And the throttle lever was broken when I got it back. (I ordered and have received a new throttle lever.) Two weeks later I got a call from the service department saying my trimmer was fixed and ready to be picked up.
This unit is nice and I love the features. I purchased this unit, because I had one for six years and this attachments fit this new unit. I have had the new 32cc trimmer unit for a week, but I have a big concern on whether Craftsman over exaggerated the power again. I say again, because they done this with their lawn mowers and ended up in a class action lawsuit. It does not seem to have 32cc?s of power at all, I am wonder whether or not I received a defected unit. I hope I am wrong about this trimmer.
Panama City, FL
Loved with weed eater for the first year, very powerful and smooth running. It is a bit on the heavy side but a fair trade with the amount of power. CON: when pulling the cord it does not engage the crankshaft. The pull cord still has spring tension and recoils the cord but doesn't "catch" to turn the crankshaft. Took it in for warranty repair....two week process btw, got it home and pulled it ten times...broke again. ALSO, the air filter cover screw is stripped out. It wasn't that way when I turned it in for repair. I'm going to drop it off for repair one more time and if it breaks again I'll be barking at a district manager.
I honestly think that every good review about this product was written to soon and they didn't give it time. For me I used it twice for about 15 minutes each time. The next time I went to start it the pull cord would not work had to take it into the shop. So they fixed it and I used it once again worked fine till I stopped for a minute went to start it up and would not go. Anyways got it back again and use it the head starts to vibrate next thing you know the gears stripped exactly what the salesman told after I bought it at the store. Really wish I bought an echo like our old one which is still going after 10+ years, or a shindaiwa. Hope this helps someone out there even if just one person not waste money like me.
The reviewer indicated they are affiliated with this product.
great power, heavy, they reduced the size of the gas tank to help with the weight, just makes gasing up every 20 minutes. Gas spout leaks when unit is tip backwards. So during changing or adjusting line, overhead pruning/sawing etc.
El Centro, CA
Very powerful and uses .155 line that you have to change out. thought it would be a pain not using a bump head but you can cut and edge a whole yard with one piece of string it's so thick and tough. You can also buy Troy Bilt line that is orange online that works better than the sears line but is more expensive...it lasts longer so it depends on what your time is worth. Only complaint is since so powerful it is also really heavy so I don't recommend for a lightweight.
This is the first 4 cycle trimmer I have owned and I am very impressed. The motor is very smooth running and most vibration free and that allows me extended use without the numbing in my hands. The power and torque is great for the tiller and edger attachment as well. Overall recommended for ease of starting, use and operation.
Port Jefferson Station, NY
Pros: Very easy to start, powerful, oil level easy to check thanks to the window, no need to have to wind cutting line onto a spool (uses short pieces that are easily replaced onto the head). Cons: Power unit a bit heavy but expected because of engine size, handle won't stay put when using the edger attatchment.
It don't have any power, this tool came out the box bad, toke it back to sears and purchased an ECHO Trimmer instead, paid a little more for the product, but in the end I got a trimmer I can depend on with lots of power to get the job done quickly.
Bought this unit a couple weeks ago, used it twice now on my front and back yard lawns (very large yard by the way). This thing starts up first pull and has plenty of power. I was a little surprised at how quick the string is used up and how much of it is wasted, but that's not a big deal really. So far no problems and it sems to be a fine trimmer. I also bought the chainsaw attachment but haven't tried that yet.
Lake Stevens, WA
I started as the instructions said, and after about 1/2 tank of gas it quit. I got ready to restart, and found oil all over the engine. I refilled the oil resevoir, started it and with in ten minutes all the oil had blowen out again. I tool it back.-
Pros: Easy to start. Lots of power. Easy to clean and maintain Air Filter because filter cover is secured by thumb screw and no tools necessary. Oil changes should be a breeze when its time. Motor noise is a lot less compared to a two stroke - don't know if this is because of a better muffler but its easier on my ears and for my neighbors' ears. 8 in 1 multi-tool attachment will also save you from having to buy separate dedicated yards tools such as hedger or tree pruner. The single string line is tough and easily last the weekend yard work. No oil and gas mixing. Cleaner burning than a two stroke. And yes, I do love green panties. Cons: Haven't found one yet. Giving this review a four star but only because I've used the trimmer only once so far. Will do another review in a few weeks or months.