Introducing: Sears Buyer Protection ^SM Program. The Sears Blue Appliance Crew has got your back.

Frequently Asked Questions

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What is Sears Buyer Protection?

If you purchase a major home appliance over $399 (including related accessories) with your Sears card and lose your job more than 60 days after your purchase, a credit will be applied to your account each month you are out of work. In fact, if you make more than one major home appliance purchase on the same day and together they total over $399, you’re covered.

What is your benefit?

You’ll receive a credit of 1/12th of the purchase amount (including related accessories, sales tax, extended warranties, maintenance agreements, protection and services agreements, delivery, haul-away and installation) for each month you are out of work. If you are unemployed one year after buying your appliance, you will receive a credit for whatever you still owe on your purchase or your Account Balance, whichever is less.

Whose purchases are covered under Sears Buyer Protection?

Purchases made by the account holder(s) and authorized users.

What does job loss mean?

The account holder has to be employed full time when the appliance is purchased and remain employed for 60 days after the purchase. If the account holder loses their job within 365 days of the purchase date, they are eligible for benefits. You must also qualify for state unemployment benefits. There are exclusions and limitations.

How do I request benefits?

To request benefits, simply call 1-866-934-1139 within 365 days of becoming unemployed. You’ll need to complete the Benefit Request Form and provide proof that the account holder has been employed for 60 days after making the purchase, as well as proof of your unemployment.

When do benefits begin and end?

Once proof is received, a credit will be made to your account retroactive to the month unemployment began. Benefits will end when you return to work, you do not submit the required proof, if the appliance is returned, the balance of the purchase is $0, or you intentionally misrepresent any information.

Will I still have to make payments on my account once I request benefits?

You will need to continue making any payments due on your major home appliance purchase until your claim is approved. And since Sears Buyer Protection only covers your appliance purchase, if there are other purchases on your card, you will need to continue to make payments on those purchases even while receiving benefits for your appliance purchase.