Buy Online. Pick Up in Store.
Buy Online. Pick Up in Store.Customer Service Homepage
don't pay for shipping.
don't wait for it, either.
When you buy something on sears.com, you have the option of picking it up at your nearest Sears store. Even better, once you get there it'll be ready for you in five minutes – guaranteed, or you get a $5 store coupon. The best of online shopping meets the best of in-store shopping. And it's Free!
Here's how it works:
Just look for items that are marked with "Store Pickup" when you search, browse or are on the Product Details page.
Enter your ZIP code to find the best pick up location for you.
Ready for pickup -- Confirms that your item is ready for pickup at the store you selected.
Bring your "Ready for pickup" email, and get your purchase in five minutes or less.
- Look for products that have the "Store Pickup" option.
- Enter your ZIP on the Product Details Page to check availability.
- Choose a local store that has the item in stock.
- Check out and we'll send you an email when it's ready for pick up.
- The first email you receive will be an order confirmation email to let you know we received your order and your local store is working you order.
- The second email you will receive is your "Ready for Pickup" email. This email confirms your order is ready for pickup at the store you selected .
- Bring the Ready for Pickup email and credit card you used for the purchase to the area of the store indicated on your email.
- Sears Associate will bring your item out to you.
Orders placed after store closing will receive the Ready for Pickup email the following business day once the item is ready for pickup.
You can check availability from the Product page or Shopping Cart by entering your ZIP, then you'll see the item's availability at stores in your area.
Items will either be in stock pending email confirmation or due in store within a few days.
Items that are due in-store are generally not stocked at the store or are currently out of stock. The additional time allows for shipping from our warehouse to the store.
No, some items are only available for shipping or delivery.
Items that are in stock usually can be picked up either the same day or the next day, depending if your order was placed during store hours. Wait to receive your "Ready for Pick Up" email before you go to the store. The email is usually sent within 2 hours if your order is placed during store hours.
Before you place your order, you can select shipping/delivery (method depends on the type of item). Once an order is placed for Store Pickup, you'll need to go to the store to pick it up.
Yes, you can send someone else to pick up your order, but there are a few extra steps you'll need to take to verify your identity. This is for your protection and it will only take a few minutes.
During the checkout process, be sure to check the "someone else will pick up my order" box. You'll need to supply the name and email of the person who will be picking up your order. We'll send them an email message, which they need to bring with them the store as identification.
Store hours vary. Once you select a store with our Store Locator, click on see details for the store hours. Store hours will also appear your Order Summary and "Ready for Pick Up" email.
NOTE: The Store Locator will find stores in you area. You still need to enter a ZIP under the "Store Pickup" option to see if an item is in stock at that location.
Bring your Ready for Pick Up email and the credit card you used for the purchase.
For most orders, go to Merchandise Pick Up, which is located at the side or rear entrance of the store. Swipe your credit card or enter your name or address at the Merchandise Pick Up kiosk. Within minutes, a store associate will bring your item to your car.
For Fine Jewelry orders, go to the sales counter in the Fine Jewelry department. Present the purchasing credit card and the "Ready for Pick Up" email to the Associate.
For Automotive orders, go to the sales counter at the Sears Auto Center. Present the purchasing credit card and the "Ready for Pick Up" email to the Associate.
Always check the dimensions of the item you're purchasing. If you don't think an item will fit in your vehicle, you may need a large-bed pickup truck.
To cancel an order placed for pick up, contact our customer service at 1-800-349-4358 or the store you selected for pick up.
You may process your return at a Sears store. See our Return Policy.