Shipping Returns

We now offer the ability to process a return shipping label online. To process your return, simply go to your Profile, select the item you wish to return, and complete a few quick steps. It that easy.

There are certain restrictions on items that can be returned. Shipping charges will be deducted from the credit card issued for the items you return.

Remember, you must include the return receipt in your shipping package. This will ensure the fastest returns processing time. You will receive your return receipt during this returns process.

How the Drop-Off Returns program works

After printing the shipping label, you can either tape the label to the box (not the preferred method) or utilize an address pouch that can be found at all shipping locations or with the UPS driver you hand your package to. The address pouch is a see-through protective pouch that adheres to a package and allows you to put the folded shipping label into the pouch. It is your responsibility to get the package to UPS for shipping.

The cost of this service will be the shipping charges only. There are no additional fees associated with this service.

UPS Drop-Off Locations

UPS offers numerous options for dropping off a package. All UPS drivers, UPS store employees and UPS customer counter agents can accept properly sealed and labeled packages. You may also take your package to any UPS-designated Drop Box location. Packages must fit inside the container and will not be picked up if they are left elsewhere. If you would like more information about Drop Box locations in your area, please visit www.ups.com and select Find Locations.

How the UPS three Pickup Attempts Policy Works

With this option, a UPS driver carries a preprinted return shipping label when attempting to pick up the return package. UPS will attempt to pick up your package on three separate business days. If you requested this service before 9 p.m. (Central Time), the first attempt will be made the next business day.

After three failed pickup attempts by UPS, you will need to process another request through the Kmart Returns Process system.

UPS charges us an additional $7 for this service. Therefore, the fee for this service will be $7 plus the shipping cost.

Proper Packaging

If you are using a box to ship your return items, make every effort to use a new one. A box loses its original protective qualities over time and may not adequately protect your shipment if it been previously used. If you must reuse a box, make sure it is rigid enough to withstand shipping and free of punctures, tears, rips and corner damage. Box flaps should be intact. Any old labels or other markings should be removed or covered.

To close a box securely, do not use masking tape, cellophane tape, duct tape, string or paper overwrap. Use strong, thick tape that is two or more inches in width. Apply three strips to both the top and bottom box flaps so that the middle and two edge seams are properly sealed.

Place the shipping label on the top of your package. To prevent confusion, place only one address label on your package and include your return receipt inside. Do not put any labels over edge seams, closures or on top of sealing tape. Remove or cross out old labels or markings on a used box.

For more details, please visit www.ups.com. For packaging assistance, please visit a UPS store.

90 Day Guarantee

Easy Returns

Our goal is that you are completely satisfied with your purchase. An original receipt/email confirmation dated within 90 days of the original date of purchase is required for all returns and exchanges. An original receipt /email confirmation dated within 30 days of the original date of purchase is required for all returns and exchanges of air conditioners, gas powered equipment, and jewelry and watches. It may be necessary to ask for identification for any return transaction. Returns without a receipt /email confirmation will not be accepted.

All returns and exchanges must be in the original packaging and contain all the original accessories. Some items, including music, movies, computer software, video games, and sports/toy collectibles, can not be returned if they have been opened. For other items, including folding guest beds, air/inflatable beds, continuous air bouncers, water slides, pools, gas powered lawn equipment, power tools, scooters over $149.99, specialty occasion clothing, video camera/camcorders, handbags, jewelry and watches, if the original packaging has been opened or tags and/or labels have been removed the items will only be exchanged with an identical item or a substantially similar item of equal value. Replacement products obtained in an exchange transaction will only be exchanged and are not eligible for a refund. Returns and exchanges are not allowed on any prescription drugs and special order jewelry.

Refunds will be issued in the original method of payment online and in the store with the exception of purchases made in the store by check refunds will be given as cash. After the relevant time period, within which an eligible return or exchange may occur, has elapsed, we will offer a repair service by the manufacturer. We suggest you call 1-800-434-8438 for automated information on the manufacturer repair and warranty policies.

Price adjustments will be given on prior Kmart purchases within 7 days of purchase. You must present in your original sales receipt /email to receive the adjustment. Price adjustments will not be given on holiday merchandise or merchandise that is on clearance.

REFUNDS WILL NOT BE GIVEN WITHOUT RECEIPT /EMAIL CONFIRMATION

Customer service will need to help you with oversized, perishable, damaged or defective items, so please give us a call at 1.866.KMART4U (1-866-562-7848), or send an email to help@customerservice.kmart.com .

How It Works

The instructions below are designed to expedite the return or your merchandise. Each of the steps below must be followed in order for Kmart to provide you with a satisfactory experience.

Return by mail

• Place the item securely in the original package, if possible, keeping jewelry and other items separate
• Include all paperwork, parts and accessories
• Fill out the bottom of the packing slip, including the reason for your return, and put it in the package
• Put the return address label from the packing slip over your original shipping address on the package
• Insure your package and keep a copy of the tracking number
• Please don't send C.O.D.-we can't accept it
  All shipped items (UPS, US Postal Service, etc...) can be returned by mail using the packing slip provided

To best serve our customers, products may be shipped to you from other Sears Holdings companies or from other retailers. Please be sure to follow the return processes and procedures enclosed on the packing slips with these items.

Returning to a Kmart Store

• Place the item securely in the original package, if possible, keeping jewelry and other items separate
• Include all paperwork, parts and accessories
• Fill out the bottom of the packing slip, including the reason for your return, and put it in the package
• Bring your package and packing slip to the Customer Service desk at your nearest Kmart store. Store Finder

To best serve our customers, products may be shipped to you from other Sears Holdings companies or from other retailers. Please be sure to follow the return processes and procedures enclosed on the packing slips with these items. Product shipped from Sears.com may be returned to any Sears Full-line store. Exceptions: Return tires to a Sears Auto Center. Follow packing instructions for Customized Jewelry.

Contact Customer Service

• For oversized, perishable, damaged or defective items, including carton damage
• Have this information handy from your confirmation email:
• Order number
• Item number
• Tracking number
• Your e-mail address
• Your phone number
  1.866.KMART4U (1-866-562-7848).

Need help? Call 1.866.KMART4U (1-866-562-7848). We're here for you around the clock.

Oversized Item Returns

We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address defective or damaged. We do not cover shipping charges on Oversized Items that are returned due to "buyer remorse." Please note: shipping charges can be expensive for Oversized Items.

Follow these steps to return an Oversized Item:

• The item(s) must be unassembled and packaged securely. If possible, please package item(s) in original package.
• Fill out the bottom of the packing slip, including the reason for your return, and put it in the package.
• Contact a Customer Service Specialist to receive instructions on arranging for a freight delivery company to pick-up your item(s). Please have your order number available when you call.
• You must be home at the time of pick-up and the item(s) must be at the door for the freight driver.
• You can expect a refund in the same form of payment originally used for purchase within 30 business days of our receiving the item(s). You will be refunded the shipping cost if the return is a result of a manufacturer error or our error.

*Please note: If there is extensive damage to an item upon delivery, call a Kmart.com Customer Service Specialist immediately at 1.866.KMART4U (1-866-562-7848).