Contact Us

      Kmart.com Order & Product Inquiries
      Call by Phone
      • 1-866-562-7848
      Get Help on Twitter

      Services

      Parts Orders & Inquires
      • 1-800-366-7278
      Installation
      • 1-800-326-8738
      Home Services & Repairs
      • 1-800-468-4663

      Clubs & Rewards

      Shop your way rewards
      • 1-800-991-8708

      Contact Us

      Kmart.com Order & Product Inquiries
      Call by Phone
      • 1-888-331-4568

      Services

      Parts Orders & Inquires
      • 1-800-366-7278
      Installation
      • 1-800-326-8738
      Home Services & Repairs
      • 1-800-468-4663

      Clubs & Rewards

      Shop your way rewards
      • 1-800-991-8708
      Customer Service
      Customer Service  >   Shipping, Delivery & Returns  >   Shipping Methods
      Customer Service  >   Shipping, Delivery & Returns  >   Shipping & Delivery

      Shipping Methods

      Get answers and information about:


      At Kmart, we do our best to get your orders as quickly and efficiently as possible.


      UPS Shipping

      Most of our orders are shipped by UPS. Depending on what rate you select in checkout, your order will arrive:


      Standard Expedited Premium
      1-5 business days 2 business days 1 day, depending on when the order is placed

      Things to know:

      • Check your profile/order center for estimated delivery dates on your orders, including tracking numbers
      • Items from one order may be shipped in multiple packages
      • Deliveries are not made on weekends or holidays

      Kmart does not currently ship to P.O. Boxes, Puerto Rico, Guam or the US Virgin Islands.




      Oversized Shipping

      Certain products and/or brands require special handling, are oversized or weigh more than 150 pounds are sent by Oversized Shipping.


      Things to know:

      • Orders usually arrive within 8-10 days from the order date
      • We will email/call you with an arrival date, including a scheduled 4-hour window.
      • If the delivery date is inconvenient for you, you can reschedule for a more convenient date.
      • Requires a signature of someone 18 years or older.
      • Delivery is made to the main door of the building, and not to a specific unit or suite number.
      • Does not include setup.
      • Available only in the 48 continental United States

      In-Home Oversized Shipping is identical to Oversized Shipping except the item will be delivered to the specific unit or suite number and dropped off in the room of your choice.




      United States Postal Service (USPS) Shipping

      Gift Cards and all orders to APO/FPO* addresses are shipped by the United States Postal Service.


      Things to know:

      • Please note that although our website reflects a ship date based on the APO/FPO zip code, we ask that you allow an additional 4-6 weeks for the military postal service to deliver your package to its final overseas destination.

      Kmart reserves the right to limit quantities ordered and to cancel or reject orders. Please see our Terms & Conditions.


      Shipping & Delivery

      Get answers and information about:



      What Are Our Shipping & Delivery Methods?

      Kmart.com uses the following shipping methods: U.S. Postal Service, UPS package delivery, and Islandwide. Not all methods are available for all items.


      U.S. Postal Service is used to ship all orders to APO/FPO* addresses.

      *Please note that although our website reflects a ship date based on the APO/FPO zip code, we ask that you allow an additional 4-6 weeks for the military postal service to deliver your package to its final destination.


      UPS Package Delivery is the primary method of shipping for items weighing less than 150 pounds. In addition to Expedited (two-day air), we offer Premium (overnight) shipping options on many products. Additional fees are charged Premium shipping.




      Where Do We Ship & Deliver?
      Method Location
      U.S. Postal Service All Orders for APO/FPO Addresses
      UPS Puerto Rico
      IslandWide Puerto Rico



      What Are Our Shipping & Delivery Rates?
      Method Description
      UPS/Islandwide Charges are based upon the weight of the order



      When Will My Order Arrive?

      UPS and IslandWide Shipped Items

      Shipping time is the number of business days (Monday-Friday) it takes a product to reach you from the date it leaves our warehouse to when it arrives at its destination. Expedited shipping time is generally two business days, based upon the time of day you place your order. Premium shipping time is generally one business day, based upon the time of day you place your order. Deliveries are not made on weekends or holidays.


      The anticipated arrival date is reflected on the shipping options page or by using the shipping calculator on the product page.




      How Do We Ship & Deliver Multiple Items?

      Kmart.com ships items from multiple warehouses, as they are available; therefore you may receive more than one delivery if you purchase several items.


      Customer Service