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      Customer Service
      Customer Service  >   Policies  >   Price Match Policy

      Sears Price Match Policy

      Effective November 23, 2014

      Retail Competitors - Stores

      If you find a lower price on an identical brand and model number currently available for sale at another local competitor's retail store, Sears will match that price. Just bring in the original advertisement to a sales associate at the time of your purchase. The competitor price must be offered on the same date as the date of your purchase. Price match is eligible only on the day you make your purchase.


      Retail Competitors - Online

      If you find a lower online price (including any costs for shipping and handling, but not delivery) on an identical brand and model number currently available from a local competitor's retail store honoring its own online price and the item is currently available for sale and delivery in your area, Sears will match the price of the merchandise. Just print the ordering page (including the costs for shipping and handling), and bring it to your Sears store at the time of your purchase. If you are purchasing the item from sears.com, please fill out a Price Match form. The competitor price must be offered on the same date as the date of your purchase. Sears will not price match internet-only retailers or marketplace or third party sellers on competitor's web sites. Price match is eligible only on the day you make your purchase.


      Sears Branded Stores and Sears Branded Websites

      If you find a lower price on an identical brand and model number from another Sears branded non-outlet retail format or website, Sears will match that price for up to 7 days after the date of your purchase. Sears will not price match limited time Online Only events, special Online Price, or conditional Online Only Special Offers on our websites. Only items listed as Sold by Sears or Sold by Kmart are eligible for price matching on our websites. Sears will not price match any Marketplace items or any items sold by Sears Outlet or searsoutlet.com. All other exclusions also apply.


      Exclusions

      Sears will not price match competitor's items that are limited in quantity, offered for sale for less than six hours during a day or door busters. Sears will not price match items offered for sale Thanksgiving Day through the Wednesday after Thanksgiving, bonus or free offers, special offers, online-only offers, bundled offers, rebates, any special financing offers, coupons, protection agreements, clearance, liquidation, or closeout prices, buy one get one offers, gift card offers, , or prices on used, damaged, returned, open box or display merchandise. Sears will not price match services (including, but not limited to, delivery, installation, and assembly), parts, Sears Licensed partner websites, digital services, Sears Presents or Shop At Home catalogs. Stores in Puerto Rico, Alaska, and Hawaii will not match any online prices. Sears will not match typographical errors or competitor's prices that result from a price match. Sears will not price match Kenmore items at non-Sears Holdings retail formats. Sears will not price match items with individual Shop Your Way bonus or extra points offered. Only one price match allowed per identical item per customer.


      Price Protection Policy

      Buy with confidence from Sears. If an item you have purchased from Sears goes on sale for a lower price within 7 days of your purchase, Sears will refund the difference. All Price Match rules and exclusions apply including no Price Protection adjustments between Thanksgiving Day and the Wednesday after Thanksgiving. Sears will not offer a price adjustment on items that include individual Shop Your Way bonus or extra point offers.


      To claim a Price Protection Policy adjustment, go to your original Sears store where the purchase was made with your receipt. If your purchase was made on Sears.com, please fill out a Price Protection form. You will be given a refund for the difference of the original selling price and the current advertised/reduced price. Apparel clearance merchandise and conditional Online Only Special Offers do not qualify for Price Protection Policy adjustments.

      If a local competitor is out of stock of the particular item, we will not match the local competitor price. In stock means that the item is available for same day pickup. We reserve the right to call the local competitor to verify if the item is in stock.


      Local competitor retail store refers to a store that is in the same market area and/or within a reasonable distance of our store.


      The Sears net purchase price is calculated by deducting the value of all instant and mail-in discounts such as rebates, free offers and promotional gift cards. Existing rebates and free offers associated with a product purchased at Sears will not apply if a price match is executed.


      An identical item is the same brand and model number. This item must be new and incarton and include the same US warranty and same accessories as the Sears item. For tires in Sears Automotive, identical means the same brand, model number and tire size.


      Sears branded non-outlet retail formats or websites include Sears, Sears Grand, Sears Hardware, Sears Hometown Stores, sears.com, and searshometownstores.com. We do not price match merchandise from Sears Outlet Stores, searsoutlet.com, or any Marketplace items on Sears Holdings websites.


      Sears will match membership club stores. Customers must present their current membership card along with the proof of the price that is being matched. Sears does not price match military PX retail stores.


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