Customer Service
Sears is dedicated to providing our customers with a superior level of service. Please see below for the ways in which we can assist you.
- Order Information
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Order Questions? Please feel free to ask our knowledgeable support teams!
Check Your Order Status allows you to check the shipping of your order in transit.
View Your Order History allows you to login to your administration area to view your past orders.
How to Order is a step by step tutorial on how to place an order.
Shipping & Delivery informs you of the various shipping methods Sears uses.
Returns & Cancellations is our Customer Satisfaction statement.
Catalog Orders lets you request any of the catalogs we currently offer, order from them.
Craftsman Club Members Learn how to use your Craftsman Club membership during Saver Events.
Sears Holdings Associates Please follow these instructions for using your associate discount online.
- Product Information
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Product Questions? Please feel free to ask our knowledgeable support teams!
Buy Online Pick-up In Store is a popular option. Learn more here!
5 Minute Guarantee is our pledge for your satisfaction when picking up merchandise.
Protection Agreements offer more than just extended warranties.
Warranty Information allows you to submit a warranty request online.
Product Recalls allow you to access important safety notices and consumer news.
Rebates information should answer all of your rebate questions.
Auctions Sears has partnered with eBay to provide an exciting way for customers to buy products from Sears.com.
Recycling recycle your used electronic devices.
- Service Information
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Service Questions? Please feel free to ask our knowledgeable support teams!
Product Repairs Product Repairs cover all major brands, no matter where you bought them.
Installation & Assembly services apply to all major brands, no matter where you bought them!
Protection Agreements offer more than just extended warranties.
Home Services services all major brands no matter where you bought them.
Sears Credit allows you to shop at Sears and Kmart stores with ease.
- Ideas & Know-How
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Manage My Home has great ideas and tools for finding, planning and managing home projects.
Research Center/Buying Guides will give you the information you need to find the right product for you!
Schedule a Store Visit to meet with on of our Store Sales Associates.
- General Information
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Customer Relations contact information can be found here.
Terms of Service for using our website and services
Privacy Policy explains the safeguards we have in place in order to protect your information.
Children's Privacy Policy means Sears safeguards children's online information that is entrusted to us.
Pricing Policy is our information center on Coupons, Discounts, Gift Cards & Rebates.
Secure Transactions is Sears.com practices and procedures designed to ensure data security.
Careers are available! Check out opportunities online within each of our business formats.
KidVantage® Club Become a member of our KidVantage® Club
