Returns & Cancellations

We guarantee your satisfaction, or your money back.

Our goal is that you're completely satisfied with your purchase. If you're not satisfied, simply return your purchase in its original packaging, with your original receipt/email confirmation within 90 days of your purchase, 30 days from the purchase date for Home Electronics, Mattresses, air conditioners, gas powered equipment, jewelry and watches for a refund or exchange.

• Video Games, CD's, DVD's, computer software and sports/toy collectibles must be unopened for a refund or exchange.
• Other items, including folding guest beds, air/inflatable beds, continuous air bouncers, water slides, pools, gas powered lawn equipment, power tools, scooters over $149.99, specialty occasion clothing, video camera/camcorders, handbags, jewelry and watches, if the original packaging has been opened or tags and/or labels have been removed the items will only be exchanged with an identical item or a substantially similar item of equal value.
• Replacement products obtained in an exchange transaction will only be exchanged and are not eligible for a refund. Returns and exchanges are not allowed on customized jewelry.
• Where applicable, all refunds will be issued in the same form as the original method of payment.

Most Purchases made from 11/13/11 to 12/10/11 will have an extended return period up to 120 days* from the date of purchase; Fine Jewelry, Consumer Electronics, Mattresses, and some other categories listed below will have an extended return period of 30 or 60 days. Terms of our standard policy (including but not limited to "nonreturnable items," "restocking fee," riginal packaging,etc.) apply. Seasonal and Holiday merchandise is excluded from the extended Return Policy. Extended Return policy isn applicable to products sold and fulfilled by third-party merchants other than Sears and Kmart. See individual merchant profile, accessible from product detail pages, for applicable merchant return policies.

*See store for details.

• Computers can be returned 30 days from date of purchase.
• Fine Jewelry/Watches, Mattresses, Consumer Electronics, Air Conditioners/Gas Powered Equipment can be returned 60 days from date of purchase.
• Customersreceipts will reflect the longest extended return policy time frame.

As a Kidvantage member, if your kid's clothes or kid's shoes wear out before they outgrow them, Sears will replace them with an identical item or similar item of equal value in the same size. Your receipt/email confirmation is required to replace worn-out Lee and Levi's jeans.

If any Craftsman hand tool ever fails to provide complete satisfaction, return it to any Sears store or other Craftsman outlet in the United States for free repair or replacement. This warranty gives you specific legal rights and you may have other rights, which vary, from state to state.

If you're not satisfied with any item, return it to us at any time for an exchange or a refund of its purchase price.

REFUNDS WILL NOT BE GIVEN WITHOUT RECEIPT/EMAIL CONFIRMATION.

Shipping and handling charges are not refundable.

For additional questions on sears.com returns or order inquiries, please email webcenter@customerservice.sears.com.

How to return an item to Sears PartsDirect:

• Contact us within 90 days of your original order date to request a Return Authorization.
• Upon receiving this number, your customer service representative will also provide you with a UPS return label to mail in your item
• You may have the return label emailed to you or mailed to your home. The emailed UPS label link expires after 10 days. If the link expires before you print the label, you must contact us to request another label.
• Follow the instructions provided for repackaging your return and take the package to the nearest UPS store or drop-off location.

Sears PartsDirect requires a Return Authorization to ensure your return credit is processed in an accurate and timely manner. Sears PartsDirect assumes no responsibility for items returned without the appropriate authorization.

We now offer the ability to process a return shipping label online. To process your return, simply go to your Profile, select the item you wish to return, and complete a few quick steps. It that easy.

There are certain restrictions on items that can be returned. Shipping charges will be deducted from the credit card issued for the items you return.

Remember, you must include the return receipt in your shipping package. This will ensure the fastest returns processing time. You will receive your return receipt during the returns process.

After printing the shipping label, you can either tape the label to the box (not the preferred method) or utilize an address pouch that can be found at all shipping locations or with the UPS driver you hand your package to. The address pouch is a see-through protective pouch that adheres to a package and allows you to put the folded shipping label into the pouch. It is your responsibility to get the package to UPS for shipping.

The cost of this service will be the shipping charges only. There are no additional fees associated with this service.

UPS offers numerous options for dropping off a package. All UPS drivers, UPS store employees and UPS customer counter agents can accept properly sealed and labeled packages. You may also take your package to any UPS-designated Drop Box location. Packages must fit inside the container and will not be picked up if they are left elsewhere. If you would like more information about Drop Box locations in your area, please visit www.ups.com and select Find Locations.

With this option, a UPS driver carries a preprinted return shipping label when attempting to pick up the return package. UPS will attempt to pick up your package on three separate business days. If you requested this service before 9 p.m. (Central Time), the first attempt will be made the next business day.

After three failed pickup attempts by UPS, you will need to process another request through the Sears Returns Process system.

UPS charges us an additional $7 for this service. Therefore, the fee for this service will be $7 plus the shipping cost.

If you are using a box to ship your return items, make every effort to use a new one. A box loses its original protective qualities over time and may not adequately protect your shipment if it been previously used. If you must reuse a box, make sure it is rigid enough to withstand shipping and free of punctures, tears, rips and corner damage. Box flaps should be intact. Any old labels or other markings should be removed or covered.

To close a box securely, do not use masking tape, cellophane tape, duct tape, string or paper overwrap. Use strong, thick tape that is two or more inches in width. Apply three strips to both the top and bottom box flaps so that the middle and two edge seams are properly sealed.

Place the shipping label on the top of your package. To prevent confusion, place only one address label on your package and include your return receipt inside. Do not put any labels over edge seams, closures or on top of sealing tape. Remove or cross out old labels or markings on a used box.

For more details, please visit www.ups.com. For packaging assistance, please visit a UPS store.

Sears stores and Sears technicians cannot process a Sears PartsDirect return, but you can use an in-store kiosk to chat with a customer service representative and request a Return Authorization. Simply select the Sears PartsDirect icon at the store kiosk, click on the Chat icon, provide your order number, and request a Return Authorization number.

As disclosed at the time of purchase, some items are non-returnable and non-refundable. If you have any questions about this policy, please call us at 800-366-PART.

Sears.com and Kmart.com both partner with marketplace merchants who sell items on our website. If your order contains an item that isn sold by Sears or Kmart, this item cannot be returned or exchanged at your local Sears or Kmart store. Your merchant's profile, which contains their specific return policy, is available via the product page.

Return policies may vary for products sold and fulfilled by third-party merchants other than Sears and Kmart. See individual merchant profile, accessible from product detail pages, for applicable merchant return policies. All returns of products sold and fulfilled by a third-party merchant, including damaged and incorrect products, must be returned directly to such third-party merchant. Please note that both Sears and Kmart do not support returns for international orders sold or fulfilled by a third-party merchant at this time. All international sales of products sold or fulfilled by these third-party merchants are final.

A 15% restocking fee is charged for:

• Home Electronics returned without the original box, used, or without all of the original product packaging and accessories
• Mattresses
• Built-in Home Appliances
• Special orders on Hardware, Sporting Goods, Lawn & Garden, and Automotive merchandise

Home Electronics returned in opened boxes may, but need not be, determined to have been used.

Special orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee.

Sears
Online merchandise can be returned in several ways:

Scheduled-delivery items   (Appliances, treadmills, big-screen TVs, etc.)

• By scheduled pick up
• To any full-line Sears store*

Shipped items  (UPS, US Postal Service, etc.)

• By mail
• To any full-line Sears store*

*See store for details.

To ensure timeliness, products may be shipped to you from other Sears Holdings companies or from other retailers. Please be sure to follow the return processes and procedures enclosed on the packing slips with these items.

Kmart
Product shipped from Kmart.com may be returned to any Kmart store.

Except Tires, all shipped items (UPS, US Postal Service etc.), including Parts and Auction merchandise, can be returned by mail using the pack slip provided. Shipping cost will be refunded only if the product was damaged during delivery or if the wrong item was shipped.

Return Tires to a Sears Auto Center. Use our Store Locator to find a Sears Auto Center near you.

Once an order is placed it can be cancelled or altered. Most items may be returned within 90 days of the order date with a Return Authorization.

UPS/USPS Shipped Items
Because our automated system processes your order almost immediately after you click the "Process Order" button in Checkout, it not possible to cancel your order before it fulfilled. However, when you receive the shipment, it will contain specific instructions on how to return it for a refund. In addition, home delivery of larger items can be refused, if necessary.

If you make an order that you wish to cancel, you may mail the order back after you have received it or return the merchandise to your local Sears store. If you choose this last option, please be sure to follow the correct steps on returning Sears.com merchandise.

Orders with a status of "Processing" cannot be canceled (Check Your Order Status). When the status changes from Processing to Shipped, it means that your order has left Sears distribution facility and is on its way to the carrier regional distribution center. Tracking numbers and other information may not be available until your shipment arrives at the carrier regional center. To contact Customer Service, please send an email to our Customer Order Department or call 1-800-349-4358.

Home Delivered Items
Home delivered orders can be canceled at any time prior to your scheduled delivery date by calling Customer Service at 1-800-732-7747.

Store Pickup Items
Store pickup orders can be canceled at any time prior to actual pickup. Call the store you selected for store pickup or customer service at 1-800-349-4358. For store information, use our Store Locator.