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Customer Service Home Contact The Great Indoors Order Information Shipping & Returns Products Stores Gifts & Gift Cards Our Company Policies Other Contact Info

(Rev. 12/19/09)

Retail Competitors

If you find a lower price on an identical branded item with the same features (in Home Electronics identical brand and model number) currently available for sale at another local competitor retail store, The Great Indoors will match that price plus, give you 10% of the difference. Just bring in the original advertisement to a sales associate at the time of, or within 14 days after, your purchase.

Online Retail Competitors

If you find a lower online price (including shipping, handling and delivery) on an identical branded item with the same features (in Home Electronics identical brand and model number) currently available from a local competitor retail store honoring its own online price and the item is currently available for sale and delivery in your area, The Great Indoors will match that total price plus, give you 10% of the difference. Just print the ordering page, including shipping, handling and delivery, and bring it to your The Great Indoors store at the time of, or within 14 days after, your purchase. If you are purchasing the item from TheGreatIndoors.com, please fill out a Price Match form.

Sears Holdings

If you find a lower price on an identical item (brand and model number) currently available for sale and delivery in your area from another Sears Holdings retail format or website, The Great Indoors will match that price, but will not provide the additional 10% of the difference. The Great Indoors and Sears will not price match limited time "Online Only" events, "Special Online Price" or conditional "Online Only Special Offers" on our websites. Only items listed as Sold by The Great Indoors, Sold by Sears or Sold by Kmart are eligible for price matching on our websites. All other rules for qualification apply.

Exclusions

The Great Indoors will not price match competitors' items that are limited in quantity, offered for sale for less than six hours during a day, or offered for sale during the day after Thanksgiving. The Great Indoors will not price match competitors' or our websites bonus or free offers, special offers, bundled offers, rebates, financing offers, coupons, clearance or closeout prices, or prices on used, damaged, returned, open box or display merchandise. The Great Indoors will not price match services. The Great Indoors will not match typographical errors or competitors' prices that result from a price match. Photo copies of advertisements or receipts will not be accepted as verification of competitor pricing.

Price Protection Policy

Buy with confidence from The Great Indoors. If an item you have purchased from The Great Indoors goes on sale for a lower price within 14 days of your purchase, The Great Indoors will refund the difference.

To claim a Price Protection Policy adjustment, go to your original The Great Indoors store where the purchase was made with your receipt. If your purchase was made on TheGreatIndoors.com, please fill out a Price Protection form. You will be given a refund for the difference of the original selling price and the current advertised/reduced price.

Unless otherwise stated, promotions with a specific time window such as early open specials and one -day sales will be honored under the Price Protection policy only if the receipt is presented during the promotional time window. Deferred interest financing is not a price, and is not subject to the Price Protection Policy.

Price Match Plus FAQs

Q: Do you match limited quantity offers by local competitors?
A: No, our policy does not apply to local competitors' limited quantity offers.

Q: What if the local competitor’s item is not listed as being limited quantity, but the item is not in stock?
A: If a local competitor is out of stock of the particular item, we will not match the local competitor's price. “In stock” means that the item is available for same day pickup or a scheduled delivery by the competitor. We reserve the right to call the local competitor to verify if the item is in stock.

Q: Can I combine a price match with a separate promotion from The Great Indoors?
A: In order to determine if a price match is appropriate, The Great Indoors will determine the final The Great Indoors price by factoring in any sales, rebates or coupons and comparing that price to the local competitor’s price.

Q: Can special offers ( financing, delivery, installation, etc) at a competitor be price matched?
A: We only match a competitor’s price. We do not match a competitor’s financing or deferred interest offers, deliver or installation offers.

Q: Does Sears price match limited time promotions, such as early opening specials or doorbusters?
A: No, if the competitor’s promotion has a duration of less than 6 hours, it is excluded from our price match policy.

Q: Do you price match the day after Thanksgiving specials?
A: No, we no not match local competitor’s day after Thanksgiving special offers. These offers are typically limited in time and quantity.

Q: What proof is required to obtain a price match?
A: You are required to provide the competitor’s current advertisement. Photocopies will not be accepted. In addition, we may call the store to verify price and availability.

Q: What do you consider to be a local competitor’s retail store?
A: Local competitor’s retail store refers to a store that is in the same market and/or within a reasonable distance of our store.

Q: Are The Great Indoors and Sears services or protection agreements eligible for price matching?
A: Due to the differences in services being performed, The Great Indoors and Sears do not match competitors' service prices. This includes, but is not limited to, services such as delivery, installation, assembly and automotive. The Great Indoors and Sears do not price match protection agreements.

Q: Will The Great Indoors match its own prices?
A: Under The Great Indoors Price Protection Policy, The Great Indoors will adjust a customer’s price if the item goes on sale up to 14 days after the initial purchase. See the Price Protection Policy for details

Q: How do you handle a price match if The Great Indoors price includes a promotional offer such as a free gift card or rebate?
A: The Great Indoors net purchase price is calculated by deducting the value of all instant and mail-in discounts such as rebates, free offers and promotional gift cards. Existing rebates and free offers associated with a product purchased at The Great Indoors will not apply if a price match is executed.

Q: Does The Great Indoors match prices of Internet retailers?
A: The Great Indoors will match prices of an Internet retailer with a local retail store honoring its own online prices. The Great Indoors will not match prices of Internet-only retailers. Web-exclusive prices are also exempt from price matching. Eligible items must be the same brand and model, and currently in stock at the local competitor's store. For purchases made online at TheGreatIndoors.com, please fill out a Price Match form.

Q: What does “identical item” mean in Home Electronics?
A: An “identical item” is a nationally branded product with the same model number. This item must be new and in-carton and include the same US warranty and same accessories as The Great Indoors item.

Q: What are the other Sears Holdings formats?
A: Sears Holdings retail formats or websites include The Great Indoors, Sears, Sears Essentials, Sears Grand, Sears Hardware, Sears Dealer Stores, Kmart, Lands’ End, sears.com, kmart.com, Landsend.com, thegreatindoors.com. We do not price match merchandise from Sears Outlet Stores.

Q: Does The Great Indoors match retail stores that require a membership?
A: The Great Indoors will match membership club stores. Customers must present their current membership card along with the proof of the price that is being matched. The Great Indoors does not price match military PX retail stores.

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