Kenmore Elite  24'' Built-In Dishwasher - Stainless Steel  ENERGY STAR®

I wonder if anyone from Sears/Kenmore actually reads these reviews. I purchased this dishwasher 1-2 years ago, and have had problems ever since I got it. No matter which cycle I try, food is typically still on the dishes after it completes. The soap film is also always there, no matter which cleaning products I use. Most of the time dishes come out filled with water after the heated dry cycle, and it typically ends up on the kitchen floor. The bottom rack always comes out of the track. I got fed up after the rack came out of the track and dishes smashed today, so I decided to call Sears Customer Service. My dishwasher is out of warranty, but they can offer me a "great deal" - for $250 I can get a protection plan to have someone come out and look at it, and if it's defective I can get up to $500 for a new dishwasher. What a joke - I paid over $800 for an Elite expecting it to be good quality. I'll never buy Kenmore again.

This dishwasher worked great for a little over a week...then it displayed an error code. We have the Master Protection agreement, so I called for service as instructed by the display. The agent said it would be almost three weeks before a technician could come. We are returning it and do not plan to purchase any Kenmore appliances in the future despite the fact that we love working with our local Hometown Sears manager.

This is a really nice looking unit. The touch buttons are on the top so they don't show. It has a 4 hour delay to run when rates are lower. Extremely energy efficient and so quiet you can't even tell it is running. This is a great product.

bought this dishwasher on 5/30/2010 and now on 5/21/2013 it no longer works for the money I spent I am so disappointed! I will say it gave 3 great years! I won't buy another Kenmore!

Previous dishwasher was white, the stainless steel with the controls on top of the door looks clean and streamlined. The other dishwasher was quite noisy, this one can hardly be heard. Seems to do a fine job of cleaning dishes but so far have only run it 2 or 3 times. My wife loves it.

It does not clean well!!! This is supposed to be a water efficient dishwasher. Whatever water it saves, I use to rinse dishes before putting them in and clean them when they come out dirty.

I bought this dishwasher 1.5 years ago,hoping that by spending more I would get a better dishwasher. It was horrible from the start,did not do what it said it would. The dishes were still dirty and the shelf bracket broke so you could not put it in correctly and had to put a chair in front of it to keep it closed otherwise the door would open. Never drained right,and was the worse purchuse I ever made. DO not buy this,waste of money and you will hate it. I am going to need to replace it since now it clunks and is getting worse. I will not buy this or any other Sears appliance again, sad I bought four appliances that day for my new kitchen and none are the quality of what Sears used to be. Save your money and do not buy this piece of ****

I purchased this dishwasher as part of an upgrade of my 29-year-old appliances. It has a larger capacity than my old dishwasher, cleans very well and is extremely quiet! I can barely hear it running!

Purchased this unit as a replacement for another brand that had failed for the same problem three times and that burned out the replacement part on the third repair

We purchased this dishwasher (mod#13963) about two years ago. It replaced a GE standard dishwasher that we had for about 10 years. Right away I was disappointed with the the rack design, both top and bottom. I wish now that I would have investigated it more in the store, but I made the huge mistake of trusting Kenmore Elite to build something that would work well and last the test of time. Big mistake. Here are the specifics: Lower rack - When you pull it out, it frequently won't stay in the track and the whole rack of dishes will crash off the side of the dishwasher. You have to be very very careful that the rack stays in the track. Upper rack - Like others have pointed out, the rack technology is very very cheap and flimsy. After two years, our rack broke and now we are looking at a costly repair. Will be calling Sears this week. In addition, the stoppers that allow the rack to be taken out regularly open by themselves, allowing the upper rack to come out by accident.