Great purchase! July 05, 2010
via Sears.com

so many times we tell everyone we know when the product we buy doesnt live up to our expectations.  This one is exactly the opposite!  I did a huge amount of research before we bought this one.  I love to cook, and I definitely wanted a gas range, my old GE profile had heating element issues so I didnt know what brand to trust, so I just made a list of my wishes and went shopping.  This model had everything I wanted and have been absolutely thrilled with it.  I was worried about the controls getting too hot when baking at the same time, and althought the stainless knobs do get warm when doing multiple functions while baking, it is nothing i was overly concerned about.If this it your fear you should look into induction cooktops.  When I bought this range (January 2010) I baked, canned, & cooked everything using every single function during the 30 day guarantee and I was completely satisfied.

Awsome Stove May 17, 2010
via Sears.com

Really happy with the stove.  The only bad thing was the clock display went out but sears had it replaced under warranty.

Beautiful oven, well made. March 23, 2010
via Sears.com

I have researched ovens for the last year before deciding on this model. We have a convection microwave and love the way it cooks, so we liked the idea of a full size convection oven. I have made stuffed breaded pork-chops, homemade pizza on my pizza stone, steaks and breads. Everything came out wonderful. I love to make bread and the warming drawer with a bread proofing setting is a plus. The handle on the oven and drawer seem very sturdy and solid compared to others we looked at. I like the glass touch panel, as opposed to other stoves where the 'touch' buttons actually need pressure. The glass facing makes cleaning the control panel easy. The oven seems to hold the heat well. I noticed this when I opened the door a while after we finished baking pizza, the inside was still warm. The grates are solid and heavy duty. The knobs can be pulled off and put in the dishwasher. Additionally, this makes cleaning under the knobs easy (where food crumbs like to hide)! There are a lot of options and it has been fun learning to cook all over again! The included quick start, (plastic coated) manual is very helpful. Overall, it does not have that flimsy feel other stoves/ovens do. We've tried other brands in the past and always seem to come back to Kenmore.

Great Range, Customer Service Very, Very Poor December 04, 2009
via Sears.com

We purchased this Kenmore Elite range and the warmer tray is not flush with the oven door.  The bottom edge is flush but the top edge is a full 1/4" further in.  It seems as if the top of the warmer tray should have stops to make everything flush.  I have spent 2 hours on the phone with Sears reps who do not know if this is a design issue or a defect.  I offered to send them a digital picture but they said that was impossible to do!  (see attached pic)  One rep told me that if a technician came out and found that I had installed the unit improperly they would charge me for the service call and the repair (I have owned the unit 7 days).

Ultimately, there was a small continuous dent in the warmer and stove door so I am having them replace both.  I don't really care about the small dents but it is the only way to get a technician out without being charged for something I didn't do.  Functionality of the unit is exceptional.

Has anyone else had this problem?