Craftsman 190cc* 4-in-1 Yard Vacuum System- 49 State

4-in-1 does not shred. bought less than 30days/15%restock fee February 06, 2012

We purchase the Craftman 4-in-1 Yard Vacuum system.  The vacuum worked, though it did not shred.

Sears repair serviceman says no broken parts, and could not agree on the term meaning of "shredder"

After testing the machine and visibly seeing that it did not shred the leaves, he would not write on the sevice report that the machine did not shred though he did state "nothing broken, not shredding good per tech."

He stated that we may return it because of Customer Dissatisfaction."

Have to pay a 15% re-stocking fee.

Terrible Customer Service, Goodbye Sears! January 01, 2012

I purchased this lawn vacuum specifically for the hose attachment.  When I went to open the box and assemble the unit all looked well.  Well it's not.  The hose is coming apart, the plastic is not well made and when I flex it any the holes(defect in manufacture) in it are starting to tear apart.  It's stll brand new, probably a defective hose.  I called to request a hose, but they won't just send me a hose.  I have to bring the entire thing back to the store so that they can look at it, take the hose, and then special order the hose.  After that, I will have to return to the store in 2-4 weeks to get the part.  Otherwise they want $117 plus shipping and tax from me to replace a defective part that they failed to inspect.  Once I get a good hose, I'll let you know how the rest of the unit works.

Get the Service Contract January 01, 2012

We used our Sears Yard Vac once, cleaned it up and stored it over the winter.  This fall it doesn't start and the service center stated it could not be repaired.  No returns after 30 days, so they gave us a new yard vac - which we expect will not last either.  The service contract is the only hope that we'll have one working for the duration of the contract.  No exchanges for a good mower or anything.

Avoid This - Use a Rake December 25, 2011

We purchased this product today ... December 23, 2011. The rationale was to reduce the 4-times-a-year raking job from two people to one person ... my son. This product failed that test ... and miserably. The flaws are numerous, starting with the fact that this machine does not pick everything up ... even on the lowest height setting. I'm talking about dry leafs on our front lawn. It doesn't do much better picking the stuff up in the driveway. The bottom line is it doesn't save time. Also, quality control appears to be lacking on this product. For example, after the first start-and-stop, the throttle lever had slipped and was giving a false reading on its position ... took a while to figure out it was set on "stop," but indicating "turtle" (RE. slow). Anyway, I set my son loose on the yard and then called the house a couple of hours later ... didn't get an answer. Once my wife did pick up the phone I found out that shehad joined him outside to help with the manual raking since this machine was a total failure. Hopefully, Sears wiil not give me a hastle when I return it next week. Fortuanately, I paid with AMEX. IMO, this machine may only be worthwhile for someone that needs to do a large open flat space ... like my brother-in-law who seems to be happy with it. Else, pay someone to do your raking or do it yourself ... or, buy a quality machine which this is not. It was just too good to be true.