Pro Acoustics Storefront on Sears.com

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Pro Acoustics

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Pro Acoustics

Return Policy

PO BOX 1185
113 SALADO PLAZA DR # 7
SALADO TX 76571
US

MGRANT@PROACOUSTICSUSA.COM

Return Policy

Pro Acoustics

Return Policy What products are returnable?

Other than the exceptions described below, PRO ACOUSTICS accepts returns of products that are in like-new condition, with original packaging intact and all manuals and documentation, if returned within 15 days of delivery. Some non-defective returned products will be assessed a restocking fee, typically 15% to 20%, depending on our vendors or manufacturers policies. If the return is the result of our error, we will pay the return shipping costs. The following products are not returnable:
Pro and commercial sound equipment Special orders
Products that have been installed or are marred The following products are returnable only if defective OR unopened:
Recorders with built-in microphones, microphones, microphone capsules, and microphone accessory products (wind screens) Ear buds, headphones, and headsets
Vacuum tubes Raw-framed speakers
Clothing Software and soundware

How do I return a product? To return a product, please follow these steps carefully:
1. Call PRO ACOUSTICS Customer Service at (888) 256-4112 first. If you think that an item you ordered may be defective, one of our Customer Service Advisors can troubleshoot with you over the phone to solve setup and installation problems. 2. If you would like to return the product, request a Return Merchandise Authorization number (RMA) by phone from PRO ACOUSTICS Customer Service, or using the form below. You will usually receive the RMA by email within 24 hours of your request.

3. Please pack your returned product carefully. Include all original packing materials, manuals and accessories with the product. To ensure safe shipping it is best to put the item inside of a protective shipping box. Please use the original outside box if possible. A safely packaged and complete return is less likely to suffer damage in transit. 4. Include the return label (which was included in the original shipment) with your product, and indicate the reason for your return and your preference of a refund or exchange.

5. PRO ACOUSTICS recommend that products be returned via UPS or insured parcel post for proof of delivery. You are responsible for the return shipping costs. However, if the return is the result of our error, PRO ACOUSTICS will credit you with your cost of return shipping. Please include the postal receipt in your return package. 6. Pro Acoustics, LLC customer service will contact you with an address to return your product once your return has been processed and approved.

When will my return be processed? PRO ACOUSTICS will do its best to process the return quickly. PRO ACOUSTICS will notify you by email that your RMA Request has been received within 2 business days of receipt. Please allow 14-21 days for processing. Refunds, less any restocking fees that apply, will be credited to the original purchasing credit card account number only.

Still Have Questions? Contact Customer Service For questions regarding products, order delivery, or returns, please contact Pro Acoustics Customer Service:
Contact this seller Phone:1-888-256-4112 or customercare@proacousticsusa.com

Description

We are totally committed to providing great products, excellent customer support and very competitive prices. Our customers expectations of high quality products and service at a fair price will be met.

Our staffs skill ranges from top quality studio recording to electrical engineering. We pride ourselves in the training and practicality of our companys staff and always do our best to make sure that if we can expand our skill set to make us better serve you we will. Each member of our sales tech team has not only a few years experience in the industry but a lifetime. From musicians to sound engineers and system designers our staff lives audio and we do our best to keep up with the constantly expanding library of knowledge in sound & sound equipment so that we can always be here to use that knowledge for your benefit.

As audio engineers and professionals, our ears are our most important tools. Our sales staff is trained to listen first to the needs and requirements of our customers, and then use our expertise to design sound systems (and make audio equipment recommendations) that best suit our customers application criteria and budget. We are authorized resellers for some of the finest, most respected manufacturers in the audio industry. By providing solutions that incorporate these industry standard products, we strive to provide our customers with practical, long lasting, cost-effective audio solutions. Our sales staff of trained audio professionals is always available for consultation and to answer any questions that our customers may have about their equipment. We take pride in making sure that our customers are provided with the information that they need to help them make the right decision about which equipment will best fit their needs. Our aspiration is to make you, our customer, very happy while establishing long-term relationships and loyalty. Today, most companies respond to customers without human interaction, voice mail and complicated corporate policies. We will answer the telephone and you will get to speak with a friendly sales person

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