Shop By All Terrain Depot >  7 products found

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All Terrain Depot
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All Terrain Depot
Return Policy

7830 North Central Dr.
Suite C
Lewis Center OH 43035
US

Return Policy

Return Policy

Since we are in business because of our customers, we try and resolve any problems or concerns that may develop during the purchase process. We want you to be satisfied with all merchandise purchased through Allterraindepot.com and ask that you carefully read our return policies below: Allterraindepot.com offers a 14 DAY RETURN POLICY for products purchased directly from Allterraindepot.com on an approved case by case basis provided that the product is returned in the original "SEALED, UNOPENED BOX. Allterraindepot.com reserves the right to charge a 20% restocking fee on any merchandise returned. Allterraindepot.com will refuse any returned merchandise if items are not returned in the original SEALED, UNOPENED BOX. Customer is responsible for insuring each return and all carrier shipping charges on the return. Allterraindepot.com will not accept returns via any other carrier other than UPS or Fed Ex. Customer will e-mail the tracking number to sales@allterraindepot.com within 24hrs of return pickup.

All items being returned must get a return authorization number within 14 days prior to being shipped back. There is a 20% restocking fee on returned orders. Shipping charges must be pre-paid otherwise shipments will be refused. All items will be inspected to insure the product is returnable. Once approved for return the credit card will be credited the cost of the item excluding the shipping charges. No returns will be accepted after 14 days of receipt. Customer assumes full responsibility for any return shipping. Please email us at sales@allterraindepot.com. Receiving Incorrect Merchandise: Please email us at sales@allterraindepot.com and fill it out entirely. Please indicate in the ANY ADDITITONAL INFORMATION section the item code of the product you did receive. We will immediately take care of any miss-ships that are sent.

Defective or DOA Merchandise: In cases the item is defective the customer is responsible for return shipping. We realize that it is not the customers fault if a product is defective, but at the same time you have to realize that it is not our fault either if a product is defective -- we ship what our distributors & manufacturers provide us with. This is why we share the shipping costs associated with a return replacement. The customer will pay for return shipping, and we will pay to ship the replacement. We cannot offer our competitive low prices and absorb the full cost of handling return shipments. If you want to return a defective unit, for a refund the shipping and handling charges will be non refundable, and there will be a restocking fee.

If the item appears to have obvious damaged by the carrier, immediately tell the driver you do not want to receive this package or email us at sales@allterraindepot.com so we can file a damage claim. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged and if they are damaged refuse the package. If the item appears to be damaged straight from the manufacturer, please email us at sales@allterraindepot.com. Please make sure to provide your order number. Before we reship or refund the claim with the courier must be resolved.

Description

A complete outdoor tool, lawn, pond, and landscaping shopping stop just for you.

All Terrain Depot Storefront

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