windycitysuperstore Storefront on Sears.com

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windycitysuperstore

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windycitysuperstore

Return Policy

26639 W Commerce Dr Unit 403
Volo IL 60073
US

customerservice@windycitysuperstore.com

Return Policy

Returns (You changed your mind or purchased the wrong item)

We offer a 30 day money back guarantee. Items that have not been opened or removed from its box can be returned within 30 days of the original purchase date. When returning your unused merchandise please follow these simple steps: Email us at customerservice@windycitysuperstore.com for a RMA number. We do not handle returns by phone. Please do not call for a return authorization.

Ship the merchandise back via an insured, traceable shipping method. Merchandise must be returned freight prepaid.
Merchandise must be in its original unopened packaging. A credit will be issued to your original payment method upon receipt of the merchandise.
Our original cost to ship the merchandise to you is non refundable. Includes items with free shipping offers (we still pay the carrier to deliver the package to you) Items returned without a return authorization will be refused. Mspa returns are automatically charged a $35 restocking fee by the manufacturer.

Returns (The item is defective) Unfortunately, although rare and unforeseeable, an item may be defective right out of the box. Our defective return policy is as follows:

Items with a manufacturers warranty Contact the manufacturer directly to start a warranty replacement claim.

Intex Recreation Corp 888-554-6839 Option 1 Mspa USA 888-521-6183
Aero Products International Inc 888-462-4468 We do not accept returns of defective items with a manufacturers warranty.
We do not offer refunds in lieu of the manufacturers warranty service or replacement. We will not ship warranty replacements from our warehouse using expedited or any other shipping services.
You must get your replacement from the manufacturer. Items without a manufacturers warranty (see warranty section to determine if your item has a warranty).

Intex DOES NOT offer a warranty on any of their inflatable items, such as air beds, toys, boats, slides, floats, etc. Even though there is not a manufacturers warranty for Intex inflatable items, we feel you should still be covered so we provide a thirty-day defective replacement policy to make sure you won't ever get stuck with a defective inflatable item that didn't work when you took it out of the box. If you have a defective inflatable item and it has been less than thirty-days from the date of purchase please email us for instructions on how to receive a replacement. We do not accept phone call requests for defective replacements.
Please send us an email with your order information and replacement request. This will expedite the process for you. If it has been longer than thirty days you may email our customer service department for helpful hints to help you repair your item.

Customer must initiate replacement process within 30 days of the original purchase date. Limit 1 replacement bed per customer
No refunds for defective inflatable items - Replacement Only. Our defective coverage is limited to right out of the box leaks and defects. We do not cover leaks or defects that develop after the item has been setup and holds air. We do not cover leaks, defects or damage that has occurred from use.

Intex Recreation Corp 888-554-6839 Option 1 There is a 1 year manufacturers direct warranty on Intex 530 GPH, 1000 GPH & 1500 GPH Filter Pumps.
There is a 2 year manufacturers direct warranty on Intex 2500 GPH Filter Pumps, Saltwater Systems, Saltwater Filter Pump Combo Systems and Intex Sand Filter Pumps. There is a 90 day manufacturers direct warranty on Intex Easy Set and Metal Frame Pools.

Mspa USA 888-521-6183 Mspa B-110 Blue Sea Bubble Spa There is a 3 month manufacturers warranty on the inflatable tub & 1 year on the plumbing and electrical components.
Mspa B-130 Camaro Bubble Spa There is a 6 month manufacturers warranty on the inflatable tub & 1 year on the plumbing and electrical components.
Mspa B-140 Elegance Bubble Spa There is a 6 month manufacturers warranty on the inflatable tub & 1 year on the plumbing and electrical components.
Mspa M-210 Jet Spa There is a 6 month manufacturers warranty on the inflatable tub & 1 year on the plumbing and electrical components.

Aero Products International Inc 888-462-4468 In general, Aerobeds have a 13 year manufacturers limited warranty. Warranty coverage varies by model. Please check your owners manual for information specific to your model.

Description

Thank you for visiting us! We truly appreciate your business and your interest in the products we sell. WindyCitySuperStore is owned and operated by Windy City Worldwide Inc. located in the NW Suburbs of Chicago. We have been in business since 2005 with thousands of satisfied customers.

Our goal is to offer you a variety of fun and practical products at an exceptional value. Our mission is to provide our customers with a comfortable online shopping experience while purchasing some of the most innovative recreational products available. You are buying from us not some invisible third party fulfillment center. We do not use dropshippers to fulfill your orders. We buy direct from the manufacturers, warehouse our own products in Chicago and distribute them direct to you. What does this mean to you? Brand new products at the very best price, fast delivery and excellent customer service.

Thank you for your business! Windy City Worldwide Inc.

Please feel free to contact us via email 24/7. Email: customerservice@windycitysuperstore.com

Mail: Windy City Worldwide Inc. 4146 W Orleans St
McHenry, IL 60050

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