Ship to a Sears Store
Store Pick Up orders are fulfilled from existing store inventory or items that would typically be carried in a Sears store. Store Pick Up items are typically available in the store, so there is no shipping charge.
Sears.com sells thousands of additional items that are not available in our Sears stores. Ship to Sears allows you to have items shipped to a Sears store and you can pick up at your convenience. The shipping charge will be discounted from the ship to home rate.
Many items are currently eligible for Ship to Store as long as they can be sent via UPS. Oversize delivery items are not eligible at this time. We’re always adding new items, so check back periodically to see which items we offer for Ship to Store.
Your Ship to Store fee is discounted to a lower rate than the standard shipping cost to your home. Find this fee on your checkout screen. ShipVantage members receive both free shipping to a Sears Store and to their home.
Ship to Store, including shipping to your home, is free for ShipVantage customers.
Once an order is placed for pick up, you’re not able to change it to home delivery. Your purchase must be picked up at the store you chose for Ship to Store.
Hours for the store you’ve selected can be located on your Order Summary and Ready for Pick Up email. Store hours are also available by clicking the Find a Store link at the top of every sears.com page.
When you receive your Ready for Pick Up email, you’ll get detailed pick up instructions. Bring this email and the credit card you used for the purchase. If you’re picking up jewelry or a watch, go to the Jewelry Department to pick up your purchase. For all other orders, head to Merchandise Pick Up, which is located at the side or rear entrance of your Sears store. At the Merchandise Pick Up kiosk, simply swipe your credit card or enter your name or address. Within minutes, a store associate will locate your purchase and, if needed, carry it out to your vehicle.
To cancel an order placed for pick up, contact our customer service for assistance at 1-800-349-4358 or the store you selected for pick up.You may process your return at a Sears store. See our returns policy for additional questions.
You have the option to select expedited shipping at an additional charge, as you would for items shipped to your home or office. When choosing your Shipping Method at checkout, check the Expedited box for faster delivery.