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Appliance Repair Process: Step-by-Step Guide

By Our Friends at Sears Home Services

How to navigate the appliance repair process, from diagnosis to happily ever after.

We all depend on our home appliances to keep our daily lives organized and simplified. So it can feel catastrophic when your appliance is not operating properly. Instead of tearing your hair out when you notice the dishwasher is leaking all over your kitchen floor, take a deep breath and get in touch with Sears Home Services. The Sears Appliance Experts make it easy for you to get your life back on track when your appliances go on hiatus.

Step 1. Research the Problem

Frost buildup in your freezer? Dishes don’t dry entirely? AC temp not right? Washer leaking?

Insider's Tip: Check the Repair Help page for symptoms and solutions

If it’s not a DIY fix…

Step 2. Get Some Help

Call 1-800-916-7544. Head to Have the make and model ready to help us diagnose the problem

Insider's Tip: Use live chat to immediately connect with an agent.

Step 3. Choose a Time

Repair visits are generally set within a four-hour window. You will get a reminder call the day before your appointment.

Step 4. Prep Your Home

Clear any clutter near the appliance. Make sure your kids and pets aren't underfoot or near any potential danger.

Step 5. Know Who to Expect

A fully trained technician wearing a uniform and driving a clearly marked truck will show up. Techs carry a computer loaded with your repair history. If you situation is particularly tricky, they connect with senior level technicians to solve the problem.

Insider's Tip: Our trucks are stocked with 450 or so of the most commonly needed parts – some of which the tech may have pre-ordered just for you. Problem calls for another part? It’ll be ordered on the spot.

Step 6. Check if You're Covered

Manufacturer’s warranties typically cover: Parts and labor for one year…if it’s due to defective materials or workmanship

A Sears Master Protection Agreement or Repair Protection Agreement goes beyond that: Expert repairs from the Sears Appliance technicians. Full coverage for parts and labor with unlimited service calls. 100% replacement guarantee (including delivery and installation). Continuing coverage on the replacement item.

Step 7. Share Your Experience

Sears is always looking to improve. After your repair, take the customer satisfaction survey on your tech's computer to let us know how it went. You'll also get an email survey. And post on our social media pages – as well as review sites.