1. Liked this: Home & Family I returned a Christmas Tree to the Sears store which I purchased on line. I have not received a credit to my Master Card. How long does it take? The tree was returned Jan. 8, 2013.

    What difference does it make when the box was open!? Plus if a person doesn't like the item they have the right to return it and get their money back!! They already said the tree was purchased online…
  2. Liked this: Home & Family I just called Sears Repair service to get an appointment for a washer repair. The washer is not working at all. Today is December 21, and the earliest appointment that they can give me is December 31, 10 days away. That is way too long to be without a washer. Is there any way to escalate this to a higher level to get service?

    The fact that there is a holiday could account for one day of the delay, but we are talking about making the customer wait 10 days for an initial repair appointment, and most likely longer at least tw…
  3. Liked this: Home & Family SEARS IS SCREWING THE MAKER OF THE MULTIPLE USE WRENCH AS REPORTED ON WORLD NEWS TONIGHT! GREAT WORK, SEARS!!!! I WILL STAY AWAY FROM SEARS, FOR SURE!!!

    "Despite some visual similarities to other tools on the market, the Craftsman Max Axess locking wrench operates in a different way, using a mechanism designed in the 1950s that Mr. Brown expressly arg…
  4. Liked this: Home & Family How do I find an executive phone number for help with my refrigerator problem?Unbeknown to me upon return I was charged a restocking fee. All the call centers pass the buck to another agent.

    Why are you bothering this poor customer with your useless question? You said you didn't work for Sears.
  5. Liked this: Home & Family Sears Newest Commercial - Must See

    It should it's in your family.
  6. Liked this: Home & Family Sears Newest Commercial - Must See

    Civsci is there new special needs employee. I'll have to check out the video it sounds um... Searish
  7. Liked this: Home & Family Sears and Hurricane Sandy

    Maybe they should buy a craftsman x-mas ornament and that would make everything all better! Good Grief! only 10% off for storm victims? Gotta make that profit. AdamO you are arrogant to sit there an…
  8. Liked this: Home & Family When the word associate or moderator appears under your picture doesn't that mean you work for Sears? And if it does then why would a certain associate deny having anything to do with the company?

    Do you get a commission on these tool ornaments? It seems no matter what the problem is your answer is buy a craftsman tool x-mas ornament and everything is perfect again. Gee, I can't buy any of you…
  9. Liked this: Outdoors The engine only runs on a teaspoon of fuel I put in carburator-therefore I know it is a fuel problem. I unscrewed the nut from the float container. Now it only runs for the sametime as 1 teaspoon of fuel. How much do I adjust the nut in or out until it runs normally?thanks

    JerryC it's nice to see a Sears employee come on this site and have a very detailed and helpful answer to this person problem. Most the of the replies are short one-liners with very little information…
  10. Liked this: Home & Family More & More "Made in China" Craftsman tools?

    Read my 10/24/12 reply. You're stuck on auto pilot as far as answering any ? Sears has you well trained. I said Musa is a place in China. With that label they can black market anything, believe I kn…
  11. Liked this: Saving Money Does anyone else have problems with sears SYWR?

    I think you are right! Every complaint you read it's the same response, " Sorry to hear about your problem I just sent you an e-mail". The question is do they ever get anything solved? I'm glad the r…
  12. Liked this: Home & Family More & More "Made in China" Craftsman tools?

    My last response was for AdamO
  13. Liked this: Home & Family More & More "Made in China" Craftsman tools?

    Did you know there is a place is China called Musa? So when these so-called musa products come out and still aren't the same quality. That is why, China floods the market with these so-called musa mad…
  14. Liked this: Home & Family What do any of the regular posters' to the 'old' site think of this new one?

    I agree the old site was much better. I feel like Sears is trying to control what is being said on this site. They only want positive and happy entries. If someone decides to enter a not so positiv…
  15. Liked this: Home & Family So whenever someone has a real problem, you just remove the blog?

    I just happen to be one of many that are unhappy with your company. Sorry you feel picked on. Don't ever join the debate team. All the consumer wants is to be treated with respect. When there is a …
  16. Liked this: Home & Family So whenever someone has a real problem, you just remove the blog?

    To Civcsi, So by your new numbers that is close to 8,000 complaints per day, little more than the 3 you started out with. Has anyone help JoeCrowthers with his problem yet?
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