1. Home & Family We purchased a Kenmore Elite Stove in 2010. Since that time it has broke 3 times. Last month it broke for the 4th time. The soonest a repair tec could come out is Aug 31. They sent a part which is not even for our stove in prep for the tech. We have called Sears Customer service several times to explain they sent the wrong part. They resent the wrong (same) part again. My wife called the store where we purchased the stove and they were rude and told her to call customer service. For us to remain a loyal (20 years) Sears Customer we need your assistance. Please get us in touch with your escalation department.