• 173 answers
    • 1 post
    • 0 comments
    • 0 reviews
  1. Home & Family I have a Kenmore electric stove the element light stays on?

    I have seen hundreds of ELECTRIC stove tops, wall ovens and oven / stove combinations made by many manufacturers. In all my years I have never seen one with a pilot light. Either you are referring to …
  2. Home & Family On March 16th I called the Sears National Installation Office to set up installation of a microwave. I spoke to Representative Chris. I was quoted the price of $169.99. I have just received my Credit Card Statement only to find that I was charged $179.16. I called back to the Installation center to find out the reason for the discrepancy. After speaking to 4 different representatives all they could tell me is that the $9.17 difference was a "special tax". When asked what the special tax was for not one person could explain. I then asked to speak to a supervisor and was connected to Bianca. She too stated that it was a special tax and proceeded to guess at the reasons why I may have been charged the special tax. She then connected me to a representative that sells the installation and her explanation was that it was a special tax and that was what she was told to tell me. I understand what tax is. I don't get why it was charged. This level of customer service is unacceptable. Someone needs to explain what/where the "special tax" is going. What agency is getting the tax? It is not NJ state sales tax. When I purchased installation for my dishwasher, I was not charged any tax. I have purchased over $4000 worth of appliances from Sears and the experience at all other levels has been fine. Your call center falls short.

    Dispute the charge with your credit card company. You can do this even if it is a Sears card. You did not authorize the additional charge for the "special tax" so the entire charge is fraudulent
  3. Outdoors What Would Be Your Dream Backyard?

    Currently I do not have a garage at my home. I do have a four bay shop at work, with three 53 foot shipping containers in the lot to hold some of my "stuff". For years I have "flipped" houses, buyi…
  4. Outdoors What Would Be Your Dream Backyard?

    I want a yard large enough that I can stand at any of the corners of my house, and not see my property line. A pool, a hot tub and a many car garage with multiple lifts are all I really care about
  5. Home & Family Why did I get 24 hour service when I didn't have a warranty and now that I bought one, service takes 2 weeks?

    Simply because Sears now considers you to be locked in, and any service they provide you actually costs them money. Whey you were not under a service agreement, if you were told to wait two weeks, you…
  6. Home & Family I had a washing machine installed and the installers damaged the floor. A damage claim was put in and someone came out to look at it and they stated that we would hear something back from someone. this has been several months and we have heard nothing. I would like my floor fixed.

    Sears in hoping that you will give up on your claim. Get several estimates, or have the repairs done by the contractor of your choice, and send a certified letter to Sears demanding payment within 10 …
  7. Home & Family Any question. Any problem. We're always here for you? Always, but within 72 hours??

    A response telling the customer to wait for a response from someone else really does not help the customer. The problem is that the customer is not able to get a prompt, efficient and acceptable answe…
  8. Home & Family NEVER! EVER!! EVER!!! AGAIN!!! will I shop at Sears... I don' care if they offer me a personal shopping trip all expenses paid by ol Eddie the CEO himself!!! Never have I dealt with more incompetent people before. I called to schedule a dryer repair (Kenmore Elite) I will save everyone the bloody details...but after speaking to a manager and 6 "customer service" (bahahahahaha sorry title should be I'll transfer you so you can give your name, number, address, email AGAIN and waste your time with another idiot who doesn't know WTF they are talking about either!) my 2 year old new dryer still sits un repaired! I have not been this mad since well NEVER have I been this mad!!!!!

    Unless you have paid for a service agreement, you would be better off finding a local appliance repair business. Most local businesses will be able to schedule service much more quickly, and usually w…
  9. Home & Family Did you celebrate/participate in Red Cross Month?

    Ever since the Red Cross took all the blood donations that happened right after 9/11 and ended up tossing most of it out (claiming that even though they knew that there was not the demand, they wanted…
  10. Home & Family How do I file a complaint

    This is apparently typical for Sears. You will soon be offered to be connected to a case manager, who will do nothing but get your appointment rescheduled, and maybe give you an insultingly small gift…
  11. Outdoors My name is Bob from NJ, and i have a Game Fisher 9.9 outboard motor which I am having a hard time finding sparks plugs. The plug I have is Auto Lite 86. Can u help

    Autolite 86 plugs are available from most auto parts stores. Autozone shows them in stock in your listed town for $1.99 You may have been having difficulty because Autolite is one word and you list…
  12. Home & Family Delivery team damages wooden flooring on new home and Sears doesn't care to respond to the claim

    Depending on the cost to repair the damages, and the limits in your state, small claims court is a very good alternative. Sears is legally liable for the actions of their subcontractors. They are liab…
  13. Home & Family Serious Communication issues throughout Sears

    At this point, you may be better off having Sears come and get the boxed appliances, and purchasing from a store that wants your business. I would not reward Sears for the disrespect that they have sh…
  14. Home & Family How od I get help with a delivery insurance problem? I called Sears was referred to the insurance company received a claim number was referred to the delivery company was referred to the driver and after over a month no one has contacted me although I have called multiple times. Claim Number L1402115024

    Sears will try to tell you that you have to deal with the subcontractor who did the damage.This is not the case. You paid Sears for the delivery and Sears is legally liable to you for the actions of t…
  15. Saving Money Looking for my refund and now begging for help. It's been 2 months

    If you paid with a credit card, or a debit card with a credit card logo, file a dispute with your bank. You can even file a dispute on a Sears card, Sears is the the bank on those
  16. Home & Family How long should it take to get an appointment for a technician visit when you have a Sears Protection Agreement on your appliances?

    Sears has decided that customer service is not important, and that a customer waiting for weeks without the use of an appliance is acceptable. The worst part is that when the technician does come out,…
  17. Saving Money I'd like to file a complaint against Sears with the Better Business Bureau. They don't honor the terms of their protection agreements. Do I file in my county or the county where their headquarters is located?

    The problem is that the BBB has no power, and will not downgrade any business that pays dues to them. People have realized that the BBB is not a reliable way to rate a business (just as you can not tr…
More >