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  1. Liked this: Home & Family On March 16th I called the Sears National Installation Office to set up installation of a microwave. I spoke to Representative Chris. I was quoted the price of $169.99. I have just received my Credit Card Statement only to find that I was charged $179.16. I called back to the Installation center to find out the reason for the discrepancy. After speaking to 4 different representatives all they could tell me is that the $9.17 difference was a "special tax". When asked what the special tax was for not one person could explain. I then asked to speak to a supervisor and was connected to Bianca. She too stated that it was a special tax and proceeded to guess at the reasons why I may have been charged the special tax. She then connected me to a representative that sells the installation and her explanation was that it was a special tax and that was what she was told to tell me. I understand what tax is. I don't get why it was charged. This level of customer service is unacceptable. Someone needs to explain what/where the "special tax" is going. What agency is getting the tax? It is not NJ state sales tax. When I purchased installation for my dishwasher, I was not charged any tax. I have purchased over $4000 worth of appliances from Sears and the experience at all other levels has been fine. Your call center falls short.

    Still waiting for a case manager to contact me.
  2. Liked this: Outdoors Let me make sure I understand. I take my mower for repairs and specifically list "oil leak" and loss of power. Your repair facility wipes the oil off, changes the spark plug and air filter and sends the mower back without even attempting to find the oil leak. I mow for 25 minutes and oil is again leaking down the sides and rear of my mower. I make a video showing the oil residue and oil standing on the mower deck in at least 2 different places and return the mower with a repair ticket that says only "oil leaks not addressed on previous work ticket #1917036". You repair facility has the mower for 7 more days and I get an email from you stating they could find no oil leak and were returning the mower AFTER DOING NOTHING! I request they clean the oil from the mower deck and air filter and run the mower for 30 minutes before it is returned. Then the "senior tech" claims he found an oil leak in the air filter gasket, replaced it and again sent the mower back WITHOUT EVEN TRYING to find the other oil leaks. After taking my mower home again and just a visual inspection, it is obvious your repair facility has again made no attempt to find the oil leak, since they haven't even cleaned the old oil and residue off, and again, after running the mower for 20 minutes, oil is running down the sides and rear of the engine. At this point it is very apparent your repair center is either absolutely incompetent OR they have no intention of honoring my protection agreement. I take the mower apart, find the VERY OBVIOUS oil leak, make another video to show your "highly trained" technicians where the oil is pouring out the top of the engine and send it in AGAIN for the same repairs that were supposed to have been done back in February. NOW after 2 opportunities and 10 days to do repairs, ON WHICH THEY REFUSED TO EVEN ATTEMPT TO FIND THE OIL LEAK, I'm going to be without my mower for another 2 weeks and NOW instead of replacing a mower with a MAJOR engine problem, your service advisor feels it's imperative to fix the problem that they NEVER would have looked for or found if I had not done my videos instead of replacing the faulty product. I do not feel this is the right decision nor do I have any faith that your repair center is capable of fixing something they could NOT EVEN FIND after 2 trips to their facility. At this point, after the hassle and frustration since February, and the incompetent and dishonest treatment from your repair center, who do I speak to about a FULL refund of the money spent on the “protection agreement “. It is NOT worth the paper it’s written on!!

    Hello Jack. You will be either the 3rd or 4th person with the "escalations" members I have been in contact with since this began in late February. The others, after a couple days have all sent communi…
  3. Liked this: Home & Family How do I send a letter to the CEO about terrible customer experience?

    Sears asks dnna how can they help, but not the person who posted? Weird. Sears makes it super hard to shop there, that's why I don't anymore. Call your state attorney generals office, consumer protect…
  4. Liked this: Home & Family how do I track delivery by OTH?

    .... These are the rules for the Marketplace. So if it is a Marketplace order the vendor should of emailed you the tracking. "If you are using OTH carriers to ship, you are required to email the…
  5. Liked this: Home & Family How can I get someone in the corporate office to fix a major issue?

    Please make them aware that I do have every call recorded including the one from the store manager whom told me that if I went public with this that there would be no assistance from Sears. He actuall…
  6. Liked this: Saving Money WHERE CAN I FILE A COMPLAINT ABOUT SEARS CUSTOMER SERVICE FLOOR MANAGER "MILTON"

    From some of the stuff I've read lately, it seems both chat and some dedicated case managers have been outsourced. It is almost as if they don't fully understand the American way of speaking. Take it …
  7. Liked this: Home & Family How do you get anyone to deal with a appliance warranty that has gone 7 months without repair completed?

    Seriously? 7 months, sounds like your warranty will run out before it gets fixed. Throw in the towel on Sears, if you want it fixed call someone else.
  8. Liked this: Home & Family Customer service & gift card

    That is the number they gave me the first time. That number leads to a balance inquiry. I am yet to RECEIVE the gift card in my email. If I haven't gotten the gift card then I can't check the balance.…
  9. Liked this: Home & Family Who do I contact about poor delivery and installation services?

    You are not alone. I'm a victim of Sear's poor management and services. It seems to me Sears does not care about its customers. I ordered a refrigerator on the President day 2/17 and sale person pr…
  10. Liked this: Home & Family I had a washing machine delivery schedule for between 10-12am on 2/13. I received 3 reminders from Sear regarding this delivery. At 9am, your driver, Joel Garcia called my house and my young daughter answered the phone. He asked for her parents and she said they would be right back because they ran into town to do something about the washing machine (this was incorrect, we were going for food because of an upcoming storm). Anyway, he immediately cancelled the order based on this conversation and when we returned at 9:30am he would not return our call regarding the delivery. He answered once and then hung up. Later at 10am I was able to talk to the drivers' manager, a Bill McLellan who explained that he was now out of the area and couldn't come back. Upon my pleading, he said he would try to get him to come back. He never called back.. Is this legendary customer service or what?

    What is so weird is that they are so good about reminding me three times to be there for the delivery. Then when they show up an hour early, it is my fault for not being there. Also, the not calling…
  11. Liked this: Home & Family I had a washing machine delivery schedule for between 10-12am on 2/13. I received 3 reminders from Sear regarding this delivery. At 9am, your driver, Joel Garcia called my house and my young daughter answered the phone. He asked for her parents and she said they would be right back because they ran into town to do something about the washing machine (this was incorrect, we were going for food because of an upcoming storm). Anyway, he immediately cancelled the order based on this conversation and when we returned at 9:30am he would not return our call regarding the delivery. He answered once and then hung up. Later at 10am I was able to talk to the drivers' manager, a Bill McLellan who explained that he was now out of the area and couldn't come back. Upon my pleading, he said he would try to get him to come back. He never called back.. Is this legendary customer service or what?

    Sears is horrible.
  12. Liked this: Saving Money I ordered a gun safe 600+ dollars and received a flimsy cabinet 150 tops. Called sears customer service who had me contact market place vendor. Here is their "business" response. Needless to say, it's beyond getting my money back at this point. Shame on Sears for endorsing such a company. I've been with Sears 20+ years. I will be filing a very detailed Presidential complaint. On Jan 22, 2014, at 3:05 PM, admin@oneclickllc.com wrote: Jason, To inform you we will not answer anymore communication with this customer as what we have told them is not sinking in, time and time again. This customer seems to think they are in control. See conversation below for specifics!!! This one is as far out in left field as they come. Take all legal action necessary as this customer is severely confused on the law of purchasing online not understanding company policies apply when order is submitted. This customer seems to think her order was not sent when we have supporting documentation showing it was. Order was fulfilled and possibly wrong item was sent as you know happens time to time we are all human well not this customer. Customer fails to understand you can't cancel a order once you receive the item sounds very much like a Scam to us. If they were not trying to Scam us they would have done what every other customer does and returned item and received a refund. Proceed with full guidelines of the law. Again remember everyone is a attorney when it is convenient. haha Enjoy :)

    http://www.sears.com/textrade-6-inch-responsive-memory-foam-mattress-full/p-SPM10292957119?prdNo=4&blockNo=4&blockType=G4
  13. Liked this: Saving Money I ordered a gun safe 600+ dollars and received a flimsy cabinet 150 tops. Called sears customer service who had me contact market place vendor. Here is their "business" response. Needless to say, it's beyond getting my money back at this point. Shame on Sears for endorsing such a company. I've been with Sears 20+ years. I will be filing a very detailed Presidential complaint. On Jan 22, 2014, at 3:05 PM, admin@oneclickllc.com wrote: Jason, To inform you we will not answer anymore communication with this customer as what we have told them is not sinking in, time and time again. This customer seems to think they are in control. See conversation below for specifics!!! This one is as far out in left field as they come. Take all legal action necessary as this customer is severely confused on the law of purchasing online not understanding company policies apply when order is submitted. This customer seems to think her order was not sent when we have supporting documentation showing it was. Order was fulfilled and possibly wrong item was sent as you know happens time to time we are all human well not this customer. Customer fails to understand you can't cancel a order once you receive the item sounds very much like a Scam to us. If they were not trying to Scam us they would have done what every other customer does and returned item and received a refund. Proceed with full guidelines of the law. Again remember everyone is a attorney when it is convenient. haha Enjoy :)

    http://www.amazon.com/Textrade-6-Inch-Responsive-Memory-Mattress/dp/B00AE6PQF4
  14. Liked this: Saving Money I ordered a gun safe 600+ dollars and received a flimsy cabinet 150 tops. Called sears customer service who had me contact market place vendor. Here is their "business" response. Needless to say, it's beyond getting my money back at this point. Shame on Sears for endorsing such a company. I've been with Sears 20+ years. I will be filing a very detailed Presidential complaint. On Jan 22, 2014, at 3:05 PM, admin@oneclickllc.com wrote: Jason, To inform you we will not answer anymore communication with this customer as what we have told them is not sinking in, time and time again. This customer seems to think they are in control. See conversation below for specifics!!! This one is as far out in left field as they come. Take all legal action necessary as this customer is severely confused on the law of purchasing online not understanding company policies apply when order is submitted. This customer seems to think her order was not sent when we have supporting documentation showing it was. Order was fulfilled and possibly wrong item was sent as you know happens time to time we are all human well not this customer. Customer fails to understand you can't cancel a order once you receive the item sounds very much like a Scam to us. If they were not trying to Scam us they would have done what every other customer does and returned item and received a refund. Proceed with full guidelines of the law. Again remember everyone is a attorney when it is convenient. haha Enjoy :)

    My feeling is this vendor takes orders then turns around and orders from Amazon or QVC or someplace like that. From oneclickllc "Your order may also be sent directly from our 22 suppliers!"
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