1. Saving Money Hi. My SYWR membership expires August 27, 2013. I have points that do not expire until June 30, 2014. What happens to the points I earned if my membership expires? Can I still use them towards Sears and Kmart purchases even though I may no longer hold a membership in the program?

    If you've chosen to end your membership in the Shop Your Way Rewards program, all points left behind when the account expires will expire as well. The points can only be spent if there is a valid and …
  2. Outdoors Have You Owed Or Know of Someone Who Has A “Tabletop Gas Grill"?

    We used to have a couple different models before we got our full-size grill. The solid stainless steel bodies tend to last much longer, as well as getting hotter. However, as the burners tend to be ju…
  3. Saving Money how to get my PIN number because I cancelled my phone number that I can call Sear to get the PIN number for my reward card. Besides request for my PIN, I also need to add my new phone number.

    In addition to what Laurel recommended, your PIN code may have been changed in November to your ZIP code, so you may be able to redeem without being sent your PIN. Additionally, you can use shopyourwa…
  4. Home & Family How can I talk to sears national customer solutions

    That is what can sometimes happen, depending on the nature of the problem.
  5. Saving Money Hello, I would like to order via phone and pay cash at the store; is it possible?

    Close, Wendy. The order must be paid in the store within 45 minutes of the order being made online. The associate can make a Store-2-Home or Web-2-Store purchase online on the store's computers, and c…
  6. Food & Cooking We purchased a microwave/convection oven 67909 and there is a plastic film on the keypad which is geting badly wrinkled. Should that be peeled off?

    That sheet is merely to keep the plastic keypad clean and shiny and unscratched until it's taken out of the package. Yes, you can remove it.
  7. Home & Family H2 washer creates wrinkles during wash cycle that the drying will not take out. Help

    Is this laundry being placed in a dryer, or being dried on a clothesline? If you're finding wrinkles, try using a lower spin speed in the washer. Generally, though, if clothes are coming out of the dr…
  8. Home & Family How can I cancel an account if I destroyed the car already?

    If there is no spending on the account for 2 years, the account will automatically be shut down.
  9. Saving Money Did you take advantage of the Friends and Family Event this past weekend?

    I would have, but I was far too busy selling! :)
  10. Home & Family My husband had called our local Sears here in Sequim, WA and asked some simple questions about Warrenty on our comapnys mower we bought a year ago. First the Manager was very snippy and rude to my husband for absoultly NO reason! Second my husband forgot the number for the Warrenty at home so he stopped in to ask for the number again. Heres where all **** broke loose: He walked in found the manager and was about to ask what the number was again and the manager started yelling at him! The manager got in my husbands face and just went off saying " I already told you NO RETURNS ON MOWERS AFTER 30 DAYS!! OKAY?!!!" My husband was taken back! He could not believe that the manager or owner was yelling at him for simply asking for the 1-800 number again! We have a child and this is not something our child should ever be around! Please fix this matter ASAP!!!!! I will not return to our local Sequim Sears if this is how they treat their customers!

    Gas-powered equipment warranties for commercial purposes are no more than 90 days. The return period is 30 days if unopened. If it's been opened, it can only be exchanged during the first 30 days for …
  11. Home & Family Getting a new cell phone soon!

    I'm going to buck the trend. I'm no iPhoner, and I'm not the droid you're looking for. I've got a Windows Phone (Samsung Focus, FIRST GENERATION). I love it! The UI is fast, easy to use (I found the s…
  12. Home & Family Besides personal preference is there any difference between a top loading and a front loading washing machine?

    It's mostly preference. Front-loaders will usually get you more features (sanitizing, steam, higher spin speeds) for your dollar, while top-loaders will usually get you more capacity for your dollar. …
  13. Home & Family How do I schedule a routine check for my dishwasher which is under a protection agreement?

    Just call 800 4 MY HOME (469 4663). Follow the voice menu.
  14. Outdoors My Craftsman garden tractor 917.272960 died when running fine up a hill with a fairly heavy load in the trailer. It shut of immediately, without sputtering or stalling. Now it won't start, no crank, no sound, nothing. What do I do next?

    Unfortunately, looking at fuses doesn't always show that the fuse is bad. I've had experiences with home fuses (yes, we have a fuse box and not circuit breakers), where the fuse looked like it was in …
  15. Saving Money When is the next friends and family sales event? I need new appliances.

    Have you seen the current 4th of July sale? There are a lot of GREAT savings to be had. Top-of-the-line Kenmore Elite HE top-load washing machine 31523 for $749 (almost half off), for example. You can…
  16. Home & Family What kind of material are your pots and pans?

    We've got a tri-ply set of Cuisinart. Stainless steel inside and out, aluminum sandwiched between all the way around. They're great.
  17. Saving Money I know I have a sears credit card but I cannot find it and have no idea what the number is. How can I found out?

    You can call 800-917-7700 for assistance with your Sears card. They can give you your account number as well as issue a new copy of your card to you. If you're at the store, as Adam said, your account…
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