1. Home & Family Where is the Rebate Form? I Keep Getting The Run-Around from 1-800 Number

    I'm afraid the information from the web chat representative was incorrect. There is not a Kenmore-based rebate on refrigerators. The rebate they should have directed you to is the Duke Energy rebate. …
  2. Home & Family why sears do not lease air conditioners

    That is up to Why Not Lease It, the company that runs the leasing program.
  3. Outdoors Sears Repair man informs me that my snowblowe repair can wait!

    Agreed. The time of highest demand is definitely the worst time to try to get something fixed, for all the reasons you mentioned. I can't tell you how many times when I was in home improvement that so…
  4. Home & Family How often do you change (or recommend changing) your car battery?

    How old is the car? If the battery has a major brand name on it (DieHard, AutoCraft, EverStart, etc.) instead of the car manufacturer's brand name on it, the battery is younger than the car. The retai…
  5. Home & Family Does Sears seriously care about the customer and its business anymore? I had an issue with a tire purchase I recently made and got back a canned response and absolutely no satisfaction. I recently tried to spend over 2000.00 on new appliances and Sears let my business go over $35.00. Sears had an oven on sale for $719. Stainless was 719 and white 719 but they wanted 845 for black and couldnt answer why black was not a choice at that price. The associate then told me they could match prices from other places, they found 754 at anoother retailer. I told them I was buying 3 appliances and I refuse to pay more for black that I could buy stainless for. They including the store manager refused to sell to me for the $719 so I was forced to go to another business for my appliances. Sears used to be very customer oriented and thats not the case anymore. I truly fear for the retailers future.

    It can be very confusing when some colors are priced differently than others. I've seen scenarios like what you've described before, though not often. Sometimes, it's just a matter of trying to compen…
  6. Outdoors Locating oil drain plug on 420cc Craftsman riding mower

    It's very odd that there wouldn't be yellow caps. Could you do us a favor and post a picture of your tractor's engine online? With gas engines, oil is traditionally (read: universally) signified by th…
  7. Outdoors Locating oil drain plug on 420cc Craftsman riding mower

    There will be a yellow cap at the bottom of either the left or right side of your mower's engine. That is where the oil drains out. The yellow cap visible on the top of the engine is where the oil goe…
  8. Home & Family My kids are asking for a PlayStation Vita for Christmas...

    Get 'em an old-school NES. :D
  9. Outdoors Why is my lawn mower off balance?

    If you just sharpened the blade and now it's off balance, the blade wasn't properly balanced during sharpening. One side is slightly heavier than the other. If you've recently run over something hard …
  10. Home & Family Have you ever tried a Soda Stream Sodamaker?

    There's now a Samsung French door refrigerator that dispenses carbonated water using a Soda Stream CO2 canister. Check out 04680813000 on sears.com and see the newest offering from Samsung's innovativ…
  11. Home & Family Where do I email complaint j******@gmail.com

    If you're signed up for the Shop Your Way Rewards program, your receipt is kept digitally and is accessible at any Sears store in the country, as long as your wife gave the phone number attached to th…
  12. Holidays & Parties Gift ideas for a outdoorsy bride & groom?

    Maybe a gift card to REI? Or, to their local garden center? Or, a tractor? :)
  13. Home & Family I have a Kenmore 79092163 electrirange and several of the functions on the operator interface are no longer working. It has been in service 15 months.

    The first thing to try is to unplug it for a few minutes, then plug it back in. If that doesn't work, I'd recommend calling 800 469 4663 to have a technician check it out.
  14. Outdoors Pressure washer suggestions - what is best for general use at home?

    Based on those uses, an electric pressure washer could handle your tasks. However, if you want to make sure you have enough power to handle tougher jobs, like doing the entire house, cleaning concrete…
  15. Home & Family I have some mens dress pants that I purchased in Dec/Jan for my husband, but it turns out he doesnt need them. Can we exchange for something different? Tags never removed, etc.

    Clothing has a 90 day return policy. If there is no receipt and the purchase cannot be located in the system, you might be able to return them, but the refund would be limited to the lowest selling pr…
  16. Saving Money I cannot remember my SHopYourWay number or pin, but when I put in my email it says it is not registered. I know the last for digits of my # though.

    It could be that your e-mail address is not attached to your Shop Your Way Rewards membership. If you call 800-991-8708, they can look up your membership with your phone number. Also, I'd recommend ha…
  17. Home & Family Why are convection ovens considered better than conventional ovens?

    Remember, folks...it's "true convection" that cooks faster and requires a temperature reduction. "Basic convection" merely circulates air. "True convection" heats the air it circulates. Basic gives ni…
  18. Home & Family Sears failed to replace my refrigerator for a month, can i filed a food and damages claim?

    Master Protection Agreements cover $250 annually in failure-related food loss. Manufacturer warranties (which is all you'd be entitled to without a Master Protection Agreement) cover manufacturer defe…
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