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  1. Home & Family How can Sear sale a peace of junk like the Model #25519502010 Kenmore Freezer. I purchased one 23 months ago and it quit working. I looked on line and this looks like an average life for this freezer. I know. I will never purchase any thing else from Sears with them saling **** like this.

    Dear davidkfam, My name is Christine and I am a member of the Sears Cares Escalations team I saw your post today and wanted to reach out to you to offer our assistance. I apologize for the shorte…
  2. Home & Family I received my order yesterday(03/20/2013) Order # 476833144/Item #0608-29479/ Vendor # I 2332, but I am missing 4 pcs. (2)G1/(2)G. Who can I talk to in order to get the rest of my order?

    mroque28, I am very sorry to hear about your online order that was incomplete. We appreciate you bringing this to our attention and would like to offer our assistance to locate your missing pieces. …
  3. Home & Family I placed an order (Order # 463540298) in Feb 11th 2013. Sears could not deliver the item on time, so I cancelled it in February 28. I am still waiting for my refund to come back on my credit card. I called Sears many times and I have not got any right answer. Today is March 18th. I am really disappointed!

    Elizabeth217, my name is Christine and I am a member of the Sears Cares Escalations team. I saw your comment and wanted to reach out to you to offer our assistance. I am very sorry to see that you …
  4. Outdoors My mother in law had Sears build a deck on their house about 22 years ago in Maryland. Sears contracted the deck out to another company. Well Sears stopped building and/or contacting decks & the company that built the deck is not longer in business! But the $10,000.00 they paid for the deck to be built was paid directly to Sears. They had a 30 year warrant on the wood & the deck has now completely rotted out and fallen in. We have tried to contact Sears to find out what to do or who to go through and no one is helping! Please advise if there is anything you can let us know before we file a complaint with the BBB. I really wouldn't want to do that!

    Hello PamelaMays, My name is Christine and I am also a member of the Sears Cares Escalation team. We have received your email with your provided contact information and have forwarded it to our case …
  5. Home & Family I upgraded all my former Sears Appliances to newer Stainless Steel Appliances in 2010. All of the original appliances were still working great. I paid cash up front for everything...many thousands of dollars. The first washer I bought ended up being defective, I then found out it was a discontinued color and couldn 't be replaced. I was not about to have a mismatched set, so I decided to go with another set. Instead of exchanging, Sears made me return them, and then repurchase another W/D!?!? I bought Kenmore Elite Front Loads in a gorgeous Ginger Color. Since I am disabled I needed them on pedestals, but the pedestals had to be ordered. When the pedestals arrived, the technician actually took the New Washer outside and turned it upside down to attach the pedestal!?! When I told him he couldn't do that, he told me he was a professional and new what he was doing and for me to go back inside. Needless to say, when they brought the machine back in the house and turned it on, the drum almost launched out of it like a rocket! I was furious. I had to wait for a replacement, and when that came and was attached to the pedestal, I made sure to tell the technician that my plumbing in my laundry room is reversed. So he needed to make sure he hooked up the Hot and Cold to the correct outlets. After he left I attempted to do laundry and was shocked to find that the Sanitize Cycle was coming out ice cold. I didn't have anything but Hot Water rinses. I contacted Sears, and was told for the past 3 years, that I basically didn't know what I was talking about, that I just wasn't used to how the machine actually operated, that it alternated Hot and Cold throughout wash cycles, and that even if the technician had set up the water hoses reversed, the machine had a sensor override that would fix that problem. 3 YEARS LATER....I finally had to pay $300. to have a technician come out and confirm that I was completely right, the hoses were reversed, and that the actual Kenmore model I have doesn't have the built in sensor!?!? 3 Years of frustration, humiliation, intimidation, un-necessary stress as I was already undergoing major health issues and surgeries, sky high electric and water bills from having to manually operate the machines, and destroyed clothing from colors being scorched with hot water. When all Sears had to do, was listen to their customer, send out a technician to recheck the installation, and problem would have been solved. Instead the arrogant and ignorant representatives that I spoke with on and off for the past 3 years, really didn't care if I was happy or not, they just weren't about to send anyone over to fix the problem unless I agreed to pay up front (although it was under warranty)....instead they just preferred to think I was some dumb blonde who just didn't understand the new technology!?!?!?

    anewlife4us, my name is Christine and I am a member of the Sears Cares Escalations team. I am sorry for the repair troubles and information you have encountered with your washer. I can truly understa…
  6. Outdoors SEARS ONLINE SERVICE WILL RIP YOU OFF

    rlebl0226, My sincere apologies for the trouble with your online order and subsequent refund. We would be more than happy to have a case manager assist you with your concerns. Please send the follo…
  7. Home & Family Why does my sears home delivery claim get ignored????

    KristenNorthrup, I am deeply saddened we have failed to deliver service that exceeds your expectations. We would be more than happy to help by assigning a case manager to work specifically with your …