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  1. Home & Family Our kenmore diswasher has begun leaving a pool of milky water in the bottom after a cycle. My husband cleaned the filter and read the manual and claims hard water is the cause. I've never heard of hard water in our area (Richmond, VA). We've owned the dishwasher for over a year and this has only just started. Should I schedule a service call? Is water in the bottom after a cycle normal? Is there a particular dishwasher detergent that would be best to use to help soften water?