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  1. Home & Family Did this happen to anyone else? What did they do to help you? We purchased a 7 CF Kenmore freezer ( model 19702, the one that had the energy rebate)made by Midea Co from Sears 4/28/2013. Today 10/20/2013 we realized that sometime with in the last 2 days the freezer had stopped working for no reason and everything we had in it had to be thrown out. As you must know this was very upsetting to us,especially since much of what was in there were foods we had grown or went and picked ourselves so we would have what we needed to get through this winter. We understand that we are not the first people to have this problem when we researched this on the internet for example the following website http://www.pissedconsumer.com/reviews-by-company/sears/sears-kenmore-freezer-do-not-buy-20121128363093.html We have and have had several Kenmore appliances in our home and are extremely disappointed and upset about this happening. We would like a response from you about you can do to help us with this problem. We would hate to no longer use Sears as our appliance store due to your decision to put your name on items that are inadequate and useless. We expect a response ASAP.