- Waterford Works, NJ
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Home & Family How do u get ANYONE from Sears so called "Customer Service" to respond/resolve an issue? I set up delivery, installation and haul away under the service protection agreement on September 6 for the 19th and continue to get the run around from Sears customer service. Tonight I was told they could do it on the 30th. What happened to customer service and why won't the service contract assist in this mix-up?
I posted for help an hour or so ago expressing a great deal of angst as I am in serious need of support. where did my post go?
Outdoors How do u get ANYONE from Sears so called "Customer Service" to respond/resolve an issue? Paid $2,500 for a lawnmower and $650 for a maint agreement. Now I can't get anyone to help with service, not even ONCE. Sears needs to either fullfill the maint agreement or return the $650. If Sears does not do one or the other options I'm going to begin the process of filing a complaint wirh the Attorney General in my state. At least they answer their phone.
Folks, I stumbled onto this quite by accident in desperation. Seems I am not alone. in May 2011 I purchased a floor model tractor/mower from the HAMMONTON NEW JERSEY" location at the salesperson's s…