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  1. Home & Family My Kenmore HE Frontloader washer does not clean my clothes. I need to write to someone who cares???

    My case manager got in touch with me and told me she was going to look into some things and get back to me the following week. She never did. I have called her on several occasions. The latest call…
  2. Home & Family My Kenmore HE Frontloader washer does not clean my clothes. I need to write to someone who cares???

    FURTHER UPDATE!! My case manager, Michelle, was supposed to get in touch with me after the tech/repair man came out. I never heard from her. So frustrated with Sears. Never want to deal with them a…
  3. Home & Family So, I am told the HE front loaders only use 11.2 gallons of water. How in the world would that work to get your clothes clean?

    Bill, thanks again. But you don't understand. I clean my machine every month, inside and out. The tech that came out said I am doing everything right. He said there was absolutely NO ODOR. He ran …
  4. Home & Family So, I am told the HE front loaders only use 11.2 gallons of water. How in the world would that work to get your clothes clean?

    Thank you for your input. The tech already ran my machine and said I wasn't using too much detergent, there were no suds. I have tried all kinds of different detergents, powder, liquid, etc. I also a…
  5. Home & Family My Kenmore HE Frontloader washer does not clean my clothes. I need to write to someone who cares???

    I wanted to update my case. The technician came out yesterday and stayed for about forty minutes. He said my machine is clean, running perfectly, and I am doing everything right as far as how I use …
  6. Home & Family My Kenmore HE Frontloader washer does not clean my clothes. I need to write to someone who cares???

    UPDATE!!! I received a call today from Sears Executive Office and I have a technician coming out on September 17, 2013. I appreciate that a tech will come out, but I think it will be a waste of time.…
  7. Home & Family My Kenmore HE Frontloader washer does not clean my clothes. I need to write to someone who cares???

    I really thought I was going to get some answers here, but I still have not heard a thing.
  8. Home & Family My Kenmore HE Frontloader washer does not clean my clothes. I need to write to someone who cares???

    Hi I will do that but I am unsure what you mean by Case Number?? As far as I know, a case number has not been assigned to me. Thank you.
  9. Home & Family My Kenmore HE Frontloader washer does not clean my clothes. I need to write to someone who cares???

    I have not received a reply, only an insult that I should check my manual, which of course I already did.
  10. Home & Family My Kenmore HE Frontloader washer does not clean my clothes. I need to write to someone who cares???

    Hi Liz. I just want to let you know that I have sent the information you told me to send to smadvisor@searshc.com, and I have not heard from anyone yet. Sorry to sound so impatient, but I can't even…
  11. Home & Family My Kenmore HE Frontloader washer does not clean my clothes. I need to write to someone who cares???

    Yes, I tried everything you can imagine. I have spoken to representatives and tried everything they suggest.
  12. Home & Family My Kenmore HE Frontloader washer does not clean my clothes. I need to write to someone who cares???

    Hi Liz. I am so grateful. You have no idea how frustrated I am. I have already emailed Kenmore on quite a few occasions but I never received a response. I have spoken with so many representatives,…