1. Home & Family How can I report a horrible experience with Sears Phone Rep named Destiny (ID#321456). This morning while calling about scheduling the delivery of a washing machine and dryer, I encountered an extremely rude Sears Rep named Destiny. I asked to talk to a manager and she said that she was the manager. I found this odd because she was the person who initially answered my call. The ID she gave me was 321546. I recorded the conversation on my cell phone and really want an actual manager to review it. If Sears does not respond to my request, I intend on cancelling my order. I have been a customer of Sears and Kmart for many, many years, but if I receive no response to this complaint, I will cancel my order and never shop at either store again.