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  1. Home & Family Shipping temporarily unavailable?

    I've seen items labeled "Temporarily Unavailable" for several months.
  2. Home & Family Who is responsible for Craftsman Club coupon errors?

    Well, Sears and it's sister websites are confusing in general. There are two coupons in the welcome email from the Craftsman Club, one for a Tools purchase and one for a Lawn & Garden purchase.
  3. Home & Family Who is responsible for Craftsman Club coupon errors?

    Flyers? Are you saying the Club still mails out printed media? I was referring to the welcome EMAIL from Craftsman Club, which contains two coupons. My co-workers attempted to use their coupon codes o…
  4. Home & Family Who is responsible for Craftsman Club coupon errors?

    Thank you for forwarding my concern. Please post a notice here when the problem is corrected, so I can inform my co-workers to try the coupons again.
  5. Saving Money Why is it so hard to use the shop your way points when you want to use them (before they expire) and save some of them for a later purchase? I've tried it twice & they end up using all of them instead of just the ones that are closest to expiring?!?

    Replied to the wrong person before: If the items are in stock at a store near you, you might want to try buying online and picking them up for free at the store. The final checkout page (with t…
  6. Saving Money Why is it so hard to use the shop your way points when you want to use them (before they expire) and save some of them for a later purchase? I've tried it twice & they end up using all of them instead of just the ones that are closest to expiring?!?

    If the items are in stock at a store near you, you might want to try buying online and picking them up for free at the store. The final checkout page (with the payment info) on the website allows y…
  7. Saving Money Why is it so hard to use the shop your way points when you want to use them (before they expire) and save some of them for a later purchase? I've tried it twice & they end up using all of them instead of just the ones that are closest to expiring?!?

    "As for online purchasing, unfortunately if using SYWR points, all points will be used during your online experience if you choose to redeem your SYWR points." What do you mean by this? For online …
  8. Saving Money When Sears and Shop Your Way disagree with each other, which one is correct?

    The products and offers have varied over time. You can read complaints here on mysearscommunity, the "Answers" section on syw.com, or other shopping forums on the web. SYW's Facebook page used to have…
  9. Saving Money When Sears and Shop Your Way disagree with each other, which one is correct?

    So anytime Sears promotes a rewards program offer in the store or on their website, the customer has to call a SYWR rep before making the purchase? Wow, I've never encountered such a rewards program. …
  10. Saving Money When Sears and Shop Your Way disagree with each other, which one is correct?

    That link you provided just takes me to the front page of ShopYourWay.com. No sign of a "SYWR Member Care Center" anywhere. Not that it matters, because they believe that Sears & Kmart make the mi…
  11. Saving Money When Sears and Shop Your Way disagree with each other, which one is correct?

    Did you even bother to think about my question? If SYW tells someone they will NOT honor a coupon, why would the customer call SYW again? If Sears/Kmart says the coupon is good, how do you convince SY…
  12. Saving Money How come sale prices in ad circulars are longer valid on Sears.com?

    Well, what do you know! After emailing the problem to smadvisor@searshc.com, the website price was corrected to match the weekly ad. Of course, that proves that there is a lack of proper training for …
  13. Saving Money How come sale prices in ad circulars are longer valid on Sears.com?

    As I already mentioned: "Normally, the weekly ad pricing is available online." There are no special indicators in the ads to let you know which prices are available online. You simply search on Sears.…
  14. Saving Money Why is customer service clueless about Sears sales events?

    Very well. I will contact the provided email next time I have a problem. For this week, it appears I am too late. A jack set (00950188) on sale in this week's ad would not add to my cart, and custo…
  15. Saving Money Why is customer service clueless about Sears sales events?

    The case manager from the previous thread wants the phone number I used for the purchase. If she had taken the time to read my complaint, she would have realized that customer service left me hanging …
  16. Home & Family What kind of training does customer service receive?

    Do CBT's teach them to hand out weird phone numbers (Music Business Registry?) and end a chat without warning? I've already received Craftsman Club pricing during a previous online "Club Saver" sal…
  17. Home & Family What kind of training does customer service receive?

    Thank you for the reply. Seeing as all the prices were raised after I complained to Customer Support, I'm guessing someone responsible for the website has been screwing up. As for the chat session bei…
  18. Saving Money Friends and Family Sale this weekend!

    The sale codes do not work on all tools sold by Sears. Good luck.
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