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  1. Liked this: Home & Family why does the pickup always shows orders are completed within 5 minutes when 100% of the time I am not getting my items until 20 plus minutes later.

    Store #: 0001143 Don't take my word for it just go there an experiences it yourself. I am not expecting 5 mins or less services on every order, just asking for a reasonable status update to let me…
  2. Liked this: Saving Money Invalid promo codes and exceeded number of tries allowed.

    This is a common problem. The Sears customer service reps have no knowledge how to fix the issue, and will tell you to wait 24hrs and try again. Why give the phone # in the error message? I don't know…
  3. Liked this: Home & Family The continuing saga of frustrating Sears customer service . . .

    Those $5 off $25 tools coupons are frustrating, because they are never loaded in the Sears system. Sears reps fiddle around with them and eventually tell me to go contact SYW. SYW reps accuse me of tr…
  4. Liked this: Home & Family Shipping temporarily unavailable?

    I've seen items labeled "Temporarily Unavailable" for several months.
  5. Liked this: Home & Family Who is responsible for Craftsman Club coupon errors?

    Hi Mit_1! I am so glad to hear you are a loyal Craftsman tool enthusiast! Thanks for sharing your thoughts with us on those coupons. I am so sorry you have had issues using them. I will be sure to …
  6. Liked this: Saving Money Why is customer service clueless about Sears sales events?

    Ah...I see. The case manager can help you either way-she can help you to complete that order and make sure you get the promised sale price on the order you are referring to above. As we constant…
  7. Liked this: Saving Money Why is customer service clueless about Sears sales events?

    Hi Mit_1! Thanks for posting this feedback. I agree that does sound very frustrating. We are working extra hard to make sure miscommunications like this do not happen, and that the Customer Service…
  8. Liked this: Home & Family What kind of training does customer service receive?

    Hi Mit_1! Thanks for visiting MySears today and sharing your experience. I am so sorry to hear you had trouble communicating with the chat representatives, along with having a hard time getting the …