1. Home & Family How do you get customer service to respond and have the authority to resolve a problem fairly?

    Well, after all these days, sending email and making phone calls, I got the official brush off by someone so incompetent and disrespectful as to not read comprehend and address the issue at hand. I'm…
  2. Home & Family How do you get customer service to respond and have the authority to resolve a problem fairly?

    Got your email, but it was not as helpful as I had hoped. Hope you can find someone on the team who is able to both understand my situation and provide a fair and just solution to the problem. Yes m…
  3. Home & Family How do you get customer service to respond and have the authority to resolve a problem fairly?

    David W, Well, I did as you suggested with an immediate email and phone number, but guess what? No reply (crickets chirping). What does one have to do to get some real customer service at Sears…