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  1. Home & Family I have had one of the worst customer service experiences of my life with Sears Repair Service! I had to wait for 3 weeks to get scheduled for a microwave repair, then the repairman never showed, no one called. I called 5 times that day and the customer support people could not help me. I rescheduled the appointment for 2 weeks later and then Sears rescheduled that appointment for another 3 weeks later. I cannot believe the Odyssey of this repair appointment. No one can tell me how appointments are rescheduled and prioritized. I have no faith that I will ever see a repairman. How does this happen?

    This is a follow-up on to my original post, for all of you millions who were worried about me and my issues:-) I was assigned a "case manager," Robert, who ultimately resolved my issue. But duri…
  2. Home & Family I have had one of the worst customer service experiences of my life with Sears Repair Service! I had to wait for 3 weeks to get scheduled for a microwave repair, then the repairman never showed, no one called. I called 5 times that day and the customer support people could not help me. I rescheduled the appointment for 2 weeks later and then Sears rescheduled that appointment for another 3 weeks later. I cannot believe the Odyssey of this repair appointment. No one can tell me how appointments are rescheduled and prioritized. I have no faith that I will ever see a repairman. How does this happen?

    It is a built-in Bosch microwave. I already had a diagnostic visit. Because I was trying to work out some warranty issues, I wasn't able to immediately order the repair. This is where the confusion…