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  1. Outdoors My mother in law had Sears build a deck on their house about 22 years ago in Maryland. Sears contracted the deck out to another company. Well Sears stopped building and/or contacting decks & the company that built the deck is not longer in business! But the $10,000.00 they paid for the deck to be built was paid directly to Sears. They had a 30 year warrant on the wood & the deck has now completely rotted out and fallen in. We have tried to contact Sears to find out what to do or who to go through and no one is helping! Please advise if there is anything you can let us know before we file a complaint with the BBB. I really wouldn't want to do that!

    I'm wondering about how long will it take someone to contact us in regards to this thread. I sent an email yesterday with all the details & was wondering the time frame we will be looking at to he…
  2. Outdoors My mother in law had Sears build a deck on their house about 22 years ago in Maryland. Sears contracted the deck out to another company. Well Sears stopped building and/or contacting decks & the company that built the deck is not longer in business! But the $10,000.00 they paid for the deck to be built was paid directly to Sears. They had a 30 year warrant on the wood & the deck has now completely rotted out and fallen in. We have tried to contact Sears to find out what to do or who to go through and no one is helping! Please advise if there is anything you can let us know before we file a complaint with the BBB. I really wouldn't want to do that!

    Thank you for your response! She is very eager to try and resolve this! Please forward me any contact information so that I can forward it to her.