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  1. Home & Family I have been a customer of sears for all of my life. A loyal one at that but I am right now in a full blown boycott until this issues i have is fixed. I bought a stove top range during a sale and then a few months later the rehab of my kitchen started. Once we were near completion it was discovered that the stove top was a below vent unit and not a top vent unit and did not fit the opening. So I took this back to Sears and they refused to do anything including exchanging it for the correct model, store credit or anything because it was 90 days past. Now keep in mind this is not a close out or a damaged product but a unit that Sears continues to sell now but they refused to assist me in fixing this problem. So I bought another unit and now I have the other brand new unit sitting in my garage collecting dust. This cost me around $700 and until Sears at the very least offers my store credit I will never step foot in another Sears again. I will give Sears one last chance to do the right thing and if not I plan on cutting my credit cards and closing those accounts as well. So please advise, is this the way Sears treats it most loyal customers????