About SHC-BillW

I have been a technician for over 35 years, and have experience working on everything from trash compactors to washer and dryers. I was a lead technician in laundry, dishwashers and refrigerators. I have lived and worked in Europe for 11 years. I have worked on radar and air and ground launched missiles. I use a combination of expert knowledge of appliances and common sense to provide solutions to home appliance problems. I have been an employee at Sears for 18 years. Professional Degrees and Certifications: I have attended Texas Tech, University of Maryland, and ITT Technical Institute. I have Sears certifications in Appliance Science, Appliance Electricity, Tractors and Riding Mowers, and Water Conditioning Products. I have attended many Sears factory training classes and electronics training. I am currently taking Aviation fueling and GPS navigation courses for pilots.

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  1. Home & Family How to sync up the wall units to the garage door opener?

    Hi RJSin88, The wall unit are hard wired into the overhead control. Perhaps the wire connection is not correct and this prevents the wall unit from operating. The overhead provides the voltage to th…
  2. Outdoors Craftsman Lawn Tractor 917.275021 no electrical no start cannot figure this out! It has a Kohler motor CV675S and is a GT3000 model mower. It has run great. I was out mowing the other day and lost all power. Mower shut down completely motor quit running when was at full throttle. When I turned the key it was dead...nothing. Turned the key to see if battery died and no headlights turned on. Opened up hood and wiggled wires and electric came back lights came on mower started, ran, then died. Swapped out batteries did not help. Checked voltage at starter selenoid and 12 volts fine. Jumped selenoid and mower acted like it would start. Does not make sense that lights would not work if selenoid was bad. Before I replace selenoid, any other ideas? The headlights used to come on without the mower running, so not idea what up. Any help sincerely appreciated.

    Hi ferretface, There is a fuse that is located inline from the solenoid to the ingition switch. If the fuse is blown you will have power at the solenoid but no other circuits are powered up. The fu…
  3. Outdoors I have a craftsman 21 h.p. platinum engine,not a v-twin,with an oil filter. The owners manual says the oil capacity should be 56 oz.,but after doing an oil change with new filter 33oz. of oil shows a full mark on the dipstick,don't want to over fill .Any suggestions?

    Hi dannyboy2, Fill it up to the full mark,then start and run the engine this will fill the filter and the measured oil level will drop, then refill to the full mark. Thanks for contacting Sears.
  4. Outdoors I have 917.28856 Craftsman Hydrostatic Transmission. When I let off the gas I'm getting a bang like something's loose. I don't remember it doing this??

    Hi MikeD1234, The bang could be from the engine or the idler from the gearcase, but It is likely the linkage from the forward pedal to the rods and this is where I would recommend you check. Thanks …
  5. Outdoors I have a craftsman 21 h.p. platinum engine,not a v-twin,with an oil filter. The owners manual says the oil capacity should be 56 oz.,but after doing an oil change with new filter 33oz. of oil shows a full mark on the dipstick,don't want to over fill .Any suggestions?

    Hi Dannyboy2, the single cylinder you have has a oil capacity of 48 ounces. If the dip stick shows full and the new filter is installed and has been pumped full of oil, when you check the oil level …
  6. Home & Family I have a kenmore Elite dishwasher model number 665.13963K015. The dishwasher has always worked perfectly. Suddenly, the entire digital light up panel will not work. There is definitely power to the dishwasher...that was double checked. Not one light is on.

    Hi Annie0514, I am sorry you are experiencing this problem with your dishwasher. It sounds like a thermal fuse or a door switch issue, but it could very well be the control board. I would recommend…
  7. Home & Family The door alarm on my Kenmore Elite Refrigerator, model 106.51142 111, does not go off when the door is left open. Any suggestions?

    Hi John, If the door ajar icon is on on the display panel both door will need to be closes to reactivate the alarm. If the door alarm is not operational the thing I would check is the door switch an…
  8. Home & Family I have a whirlpool duet front loader washer WFW9151YW00 I'm getting an error code of E2F3 I already ordered a new Temperature sensor and replaced it I called one place they said it's the drain so I took the front off of the washer and unscrewed the drain plug. I found some change in there and removed it, there is a blue plastic ball in the black flex rubber hose that connects to the drain area from the tub is that supposed to be in there!? I have run a diagnostic on the washer and get the same code. sometimes it will wash a load of laundry and sometimes I will have to start it on small load then the error pops up, then I'll switch it to heavy load and the error pops up, then I'll switch it to normal load and it will run a cycle! now it's just error in me to death, I cleaned the drain but the blue ball in the black hose that goes to the drain is different, what do I do to get my washer going it's frustrating and I've done everything I've been told is there anything else

    Hi jwdhughes, I am suspecting the TH2 or the HE2 harness wires are pinched or just not connected. On the average the trip out could be 100-120 dollar. It could be the connectors where the board is c…
  9. Home & Family I have a whirlpool duet front loader washer WFW9151YW00 I'm getting an error code of E2F3 I already ordered a new Temperature sensor and replaced it I called one place they said it's the drain so I took the front off of the washer and unscrewed the drain plug. I found some change in there and removed it, there is a blue plastic ball in the black flex rubber hose that connects to the drain area from the tub is that supposed to be in there!? I have run a diagnostic on the washer and get the same code. sometimes it will wash a load of laundry and sometimes I will have to start it on small load then the error pops up, then I'll switch it to heavy load and the error pops up, then I'll switch it to normal load and it will run a cycle! now it's just error in me to death, I cleaned the drain but the blue ball in the black hose that goes to the drain is different, what do I do to get my washer going it's frustrating and I've done everything I've been told is there anything else

    Hi jwdhughes, The problem is with the temperature sensor and the wiring of the sensor to the water heater inside of the washer. The blue ball inside of the drain from the tub is to prevent a backflo…
  10. Home & Family Garage door opener code does not work to open door, but does to close it. Help?

    Hi Peg822, The same code opens and closed the door. Are you refering the the keypad door control or the standard remote control. From what you have described the keypad or the force on the overhead…
  11. Food & Cooking i have a Kenmore stove and I was wondering if it has a reset button if a loose connection threw the switch and when I plug it back in nothing comes on?

    Hi Walker69, The reange doesn't have a reset button but it has a thermal fuse inside of the unit. If something like a short happens the fuse will open and kill the power. I would recommend you visi…
  12. Home & Family I have a kenmore dryer 400 series front loader. It is tumbling but no heat. Also it doesn't shut off when timer runs out. Possible fixes??

    Hi Katyoung, On the dryers, depending on the power gas or electric, the heat is controlled by a thermostat and a safety fuse. It could be the fuse has opened or the timer. As for the dryer not shu…
  13. Saving Money I am a former sears employee how do I access my 401k?

    Hi Blue77, The best way to get access to your account is to call this number 888-887-3277 Sears Holdings Benefits Center Hours between 7 a.m. and 7 p.m. Central time, Monday through Friday. There yo…
  14. Outdoors I'm having a very difficult time getting a riding mower engine replaced. The warranty department can't find anyone to come install the engine we've had sitting in our carport for weeks now.

    Hi WantmyMower, You do seem to be having some trouble so I would suggest you call Repair at 1-800-424-2047 and establish a service date from Sears and if the tractor or mower was purchased from Sears…
  15. Food & Cooking What is the Model number for a Kenmore Elite Freestanding Electric Range with double ovens with the original Model number 2298003 purchase in March of 2008?

    Hi jmddad, I am sorry you have been given a less than direct answer to you question. Please allow me to help you out with this problem. You provided the item number 2298003 and after I converted it…
  16. Outdoors Last evening the ground drive belt for my Craftsman Tractor broke. I do not blame Sears or anyone for that. In ordering a replacement belt the Sears Online parts order system would not allow me to select either Priority or Expedited Shipping. I need this belt now because I use this tractor for snow removal. Both Parts Direct and Customer employees did their jobs as I am sure they were trained, they read the scripts off their computers. I NEED THIS BELT NOW NOT IN EIGHT DAYS. THE US POSTAL SERVICE, UPS, FEDEX AND ALL WOULD BE DELIGHTED GO TO YOUR DC AND GET MY BELT TO ME TOMORROW AND I WILL BE ABLE TO CLEAR MY DRIVEWAY. WHY IS IT NOT POSSIBLE TO USE OTHER CARRIERS TO MOVE EXPEDITED PARTS. WHEN IT COMES TO CUSTOMER SERVICE SEARS GETS AN F.

    Hi Ceb4825, I am sorry you cant get faster shipping but what I found in ordering a belt for a tractor I was offered 3 day service, which I feel is great and there should be a whole page on the sears …
  17. Home & Family My stackable kenmore washer needs to be replaced. My kenmore dryer is in perfect running condition but I'm being told I need to purchase a brand new set to make it stack once again. Does anyone know a washer model that will be compatible with my kenmore elite dryer? So I can avoid having to purchase a brand new set

    Hi FortFun, When you have the technician out tomorrow he will be able to determine if the new washers source 110 will fit under the dryer that you have. I will say that most of the new washers are n…
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