About SHC-BillW

I have been a technician for over 35 years, and have experience working on everything from trash compactors to washer and dryers. I was a lead technician in laundry, dishwashers and refrigerators. I have lived and worked in Europe for 11 years. I have worked on radar and air and ground launched missiles. I use a combination of expert knowledge of appliances and common sense to provide solutions to home appliance problems. I have been an employee at Sears for 18 years. Professional Degrees and Certifications: I have attended Texas Tech, University of Maryland, and ITT Technical Institute. I have Sears certifications in Appliance Science, Appliance Electricity, Tractors and Riding Mowers, and Water Conditioning Products. I have attended many Sears factory training classes and electronics training. I am currently taking Aviation fueling and GPS navigation courses for pilots.

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  1. Liked this: Home & Family Kenmore 800 washer - no cold water on rinse cycle

    Hello jobber, based on your description of not getting any cold water in any cycle I would suspect the inlet valve to be the issue. On next attempt listen for a buzzing sound when the washer should be…
  2. Liked this: Health & Fitness PROCESS FOR FILING A COMPLAINT ?????

    Hi ASHOUSTON! We really appreciate you taking the time to post with us today and bring this issue to our attention! I am very sorry to hear of the issues you are experiencing and have reached ou…
  3. Liked this: Food & Cooking Clean light keeps flashing on my Kenmore Elite dishwasher. Is there a filter that I can clean?

    This did the trick. Thank you so much. Have a great day!
  4. Liked this: Outdoors I WANT TO KNOW HOW TO ORDER A CRAFTSMAN GARAGE DOOR OPENER

    Hi MarthaEvan,You would need to go the the sears.com home page. On the Left hand side select tool from the drop down box and select garage door openers. There you can shop the selections until you f…
  5. Liked this: Food & Cooking Clean light keeps flashing on my Kenmore Elite dishwasher. Is there a filter that I can clean?

    Hello snowldy16, the "Clean" light flashing usually indicates a failure with heating circuit or heating element. If the clean LED blinks 7 times and the dishwasher ceases to operate. A heater fault de…
  6. Liked this: Home & Family My craftsman garage door opener will not close with remote, only if I hold wall button down. Light blinks ten times whats wrong?

    Then it stopped working again..... However, I noticed that although the sensor lights were lit, one of them was flickering slightly. When I lined it up again properly the door worked. So, despite t…
  7. Liked this: Home & Family Craftman Garage Door Opener (Model 139.53910D) does not work with keypad (Model 139.53754-01). What is the problem?

    Hello ChenXia, The process is easy and simple by using a stepladder and having the keyless with you on the stepladder. You can programing of the keyless control can be accomplished by using the learn…
  8. Liked this: Home & Family kenmore 362.75321001 broiler stays on after shut off until gas valve is turned off, when the vlalve is trned back on gas is still coming through the broiler orifice.

    Hi DJO2, I am sorry you are having this problem with the gas valve not sealing the incoming gas off. There are 2 things that could cause this type of problem. The gas line crimped nearly completely…
  9. Liked this: Home & Family So, I am told the HE front loaders only use 11.2 gallons of water. How in the world would that work to get your clothes clean?

    Hi Lisa666, I was following this thread and from what you have said your washer is needing to be cleaned. The problem with front load washers is that they need to be cleaned regularly and this will h…
  10. Liked this: Home & Family So, I am told the HE front loaders only use 11.2 gallons of water. How in the world would that work to get your clothes clean?

    Hello Lisa666, the smell can be caused by a few different reasons; too much detergent, using the wrong kind of detergent, or from not leaving the door open between washes. The smell could be emitting …
  11. Liked this: Home & Family I have Kenmore Washer 11047561600 whan the washer start all the water coming out from the soap dispenser and not going to the drum,what can be the problem? thank you. vico

    Vicofadlon; Good morning, based on your symptom, a small garment has likely been pushed up into the tube where the water enters the tub from the dispenser. The top and front panel may need to be taken…
  12. Liked this: Home & Family H2 washer creates wrinkles during wash cycle that the drying will not take out. Help

    Is this laundry being placed in a dryer, or being dried on a clothesline? If you're finding wrinkles, try using a lower spin speed in the washer. Generally, though, if clothes are coming out of the dr…
  13. Liked this: Home & Family I have a Kenmore front-loading automatic washer model 796.4027. The warm and hot water cycle does not warm or get hot. How do I fix this so the warm water and hot water cycle perform as the cycle is meant to work?

    Hi Aleg, The washer is not showing an error code is it? It would look like tE in the display. That would be a thermistor error code and this would require service. If you checked the temperature…
  14. Liked this: Home & Family I have a Kenmore refrigerator model #106.44252401 and the refrigerator works for 1 hour, then stops for only 5 to 10 minutes, then restarts again. The temperature controller level is set at 1, but the measured temperature in the freezer is as low as -20 F. What is the problem? How much will it cost to be repaired? It was purchased in 2005. Thanks!

    The condenser does not have to be hot to the touch, only warm. The condenser should be fine. It normally will only be warm, not hot. When a condenser causes a problem, the unit will stop cooling. I ho…
  15. Liked this: Home & Family I have a Kenmore refrigerator model #106.44252401 and the refrigerator works for 1 hour, then stops for only 5 to 10 minutes, then restarts again. The temperature controller level is set at 1, but the measured temperature in the freezer is as low as -20 F. What is the problem? How much will it cost to be repaired? It was purchased in 2005. Thanks!

    Lucyh321, this would indicate the thermostat is out of calibration and will need to be replaced. The thermostat # 2315562 sells for $66.40 and is available at Sears PartsDirect. To get an estimate on …
  16. Liked this: Outdoors could you please send me the exploded diagram I have the model 358.791140, I replaced the throttle cable, but now when I pull the gas lever, the cable sticks and runs fast idle, is there like a return spring that came off? thank you for your time. jeff

    Hi, jlsiowa, Yes it sound like a return spring on the throttle is off. If you manually pull the gas lever to the idle position, that can be the problem. It would be called the trigger spring up by …
  17. Liked this: Home & Family Recently picked up a Kenmore 8,000 BTU air conditioner. Went to install it and a two-inch section of the vents on the back of the air conditioner appear squished. Does this impact function? Should I return/exchange it?

    Hi queentuff, It sounds like the condenser coil mounted on the rear of the room air conditioner is damaged. This could lead to a later problem in the cooling efficiency of the air conditioner. If y…
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