Types of Badges
Comm MgrCommunity managers take care of the entire community so we can enjoy it.
ModeratorModerators are the good people who help get questions answered and make sure everyone follows the rules.
ExpertExperts are the smart cookies who know a ton about products and answer questions.
Sears CaresPeople with this badge are trained customer care representatives who make sure you get help when you need it.
AssociateAssociates are actual employees of Sears Holding Corporation, but not part of the Community Team.
VendorThese are business partners of or suppliers to Sears Holdings Corporation.
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Outdoors A week ago I went online and bought a set of wrenches and a toolbox combo set from sears.The first 4 components were sent via UPS and the last componenet had to be delivered for some stupid reason.It was supposed to come today,when the time it was supposed to be deliveredcame and went I called the 800 number and they said the delivery team would call me back to let me know when the last part of my order would be delivered.They never called and at 7:00pm came and went I signed back into my account to get the 800 number again and it was gone so I clicked the chat buttonand after several minuets the person finally came back and said they would not be completeing the delivery today and that it had to be rescheduled for next thursday which is 7 more days away.When I asked why the person couldn't tell me why! I had to pay an absurd $85 delivery fee and if we wasn't there when they came,you would have charged me an extra fee to bring it back,but that was not the case we were there and they never showed nor called to say they weren't coming.This is complete BS.I have spent alot of money at Sears over the years and expect to be treated better than that.We rearranged our whole day for your morons to deliever my order and they were a no show.I wish I had read the reviews before I ordered anything online from Sears,but you can rest assured that I will never order anything from you again.Where do I send my complaint so it can be heard by a CEO or something?NO WONDER SEARS IS GOING OUT OF BUISNESS!
tnt3087, We're sorry your issue has yet to be resolved. We'll ensure your case manager receives your message. Thank you, Brian H. MySears Community Moderator
Jburkart, Hi, my name is Brian with the Sears Cares team. We're sorry to hear about the experience you have had with getting your dishwasher installed. Obviously we want you to be happy with any se…
Home & Family I had a horrible delivery experience the day before Thanksgiving. I purchased a stearns and foster king size mattress and the delivery team, tracked snow all over my house, knocked down a wall sconce, put a gouge in my wall and left many scuffs all over my walls. The delivery team never apologized. I contacted mr. Inman who is vp of customer service twice, and have never heard back. I included pictures with the email. I also called customer service, they logged the complaint and filed a claim, still a week and a half later, no one will contact me. This hands down has been the single worst delivery experience in my life. Please contact me.
Boomersooner1, We're sorry your issue has yet to be resolved. We'll ensure your case manager receives your message. Thank you, Brian H. MySears Community Moderator
Saving Money I'd like to file a complaint against Sears with the Better Business Bureau. They don't honor the terms of their protection agreements. Do I file in my county or the county where their headquarters is located?
pollyana2, Hi, my name is Brian with the Sears Cares team. We appreciate your feedback regarding our protection agreements. We would be happy to contact you to discuss in depth your concerns and ha…
rhbelieve50, Hi, my name is Brian with the Sears Cares team. We apologize to have missed your expectations with regards to getting your mattress delivered as well as with the length of time it is t…
Home & Family I have a Kenmore Elite refrigerator 795.77243601. The bulbs have been staying on & essentially cooking my food & causing a fire hazard. I did some research online & found that I am a class member of the McLennan settlement. By the documents, I should have a 10 year warranty by calling 1-888-567-3468. I called this number & was told I needed to call Kenmore, then Sears, then A&E factory service, the sears & then A&E again. I've talked to 9 people & been on the phone for over 2 hours. Please help Sears & live up to your good name! I feel like I am being scammed & given the run around. I will take this to Consumer Affairs & the attorney general immediately!
StanRomanek, Hi, my name is Brian with the Sears Cares team. We're sorry to hear about your refrigerator and it's light not going off. We would certainly like to make sure that this situation is re…
Home & Family I had a washing machine delivery schedule for between 10-12am on 2/13. I received 3 reminders from Sear regarding this delivery. At 9am, your driver, Joel Garcia called my house and my young daughter answered the phone. He asked for her parents and she said they would be right back because they ran into town to do something about the washing machine (this was incorrect, we were going for food because of an upcoming storm). Anyway, he immediately cancelled the order based on this conversation and when we returned at 9:30am he would not return our call regarding the delivery. He answered once and then hung up. Later at 10am I was able to talk to the drivers' manager, a Bill McLellan who explained that he was now out of the area and couldn't come back. Upon my pleading, he said he would try to get him to come back. He never called back.. Is this legendary customer service or what?
niceguy01, Hi, my name is Brian with the Sears Cares team. Thank you for letting us know about the experience you have had with your delivery. It's understandable that you would be upset with the k…
kb815, We're sorry your issue has yet to be resolved. We'll ensure your case manager receives your messages. Thank you, Brian H. MySears Community Moderator
Outdoors Can you please send me the contact details of CEO of Sears as I would like to make a complaint
rider73, Hi, my name is Brian with the Sears Cares team. After reading your post, I can see why you would be upset. Receiving the incorrect item and having to wait longer than expected for the righ…
Outdoors I have join the ever increasing group of completely unsatisfied customers with Sears. I have been trying to get my lawn tractor repaired because the engine blew up. I even bought an extended warranty to cover this very thing. So far, I have had two sears people say it was owner abuse. They didn't even look at the thing or talk to me about what happened. What kind of customer service is that? Deny everything up front? What I had was a defective engine and I want it replaced -- that's what I bought the warranty for. I have shopped at sears for years and now this. I talked to seven people in one hour trying to get this situation resolved and never did get to talk to the the "tech" who denied the claim. Sears is a joke and I would recommend that NO ONE every buy anything there again. I don't even know who to go to next to appeal the decision. No one will give more than their first name! What sears has lost just in my business alone will cost them a lot more than a new engine will. No wonder they are going under. Stay away from them................
toheckwiththem, Hi, my name is Brian with the Sears Cares team. We apologize to have missed your expectations with regards to our services. If you would like to speak to a representative about this…
MRC120, Hi, my name is Brian with the Sears Cares team. After reading your post, it is understandable why you would be upset with our delivery service as well as with our customer service. Having m…
Food & Cooking How can I get a hold of someone who can make things happen? Our $4000+ combination oven has been replaced 3 times in 2 years. We moved on to a new model and they have cancelled 4 times for the install. Any ideas?
Let_Down, Hi, my name is Brian with the Sears Cares team. We apologize for the experience you have had so far in getting your combination unit installed or what seems maybe even available. We would…
Outdoors When your Craftman snow blower catches fire and Sears says it it fixed but it happens again and again. What number can I call? All the benefits administration tell me is it has to happen four times in a year or they can't replace it.
irate-customer, Thanks for the update, irate-customer. I have sent your comments on to your case manager. She will be in touch shortly. Thanks, Brian H. MySears Community Moderator
Home & Family I have an Kenmore Elite Bottom Freezer Refigerator. Purchased 8/12/12. Have needed three repair visits for sticking water/ice dispenser that floods kitchen before forcibly disconnecting. Opening both doors finally shuts it off. Only repair is greasing up, nothing broken. Need a permanent fix.
DBCLEC, Thanks for providing your contact information. We'll have a case manager contact you within 24 hours to assist. Thank you, Brian H. MySears Community Moderator
dmatherne, Hi, my name is Brian with the Sears Cares team. Sorry for the continued frustration but our team has not received your contact information. We would be happy to call you and resolve the …
Home & Family I had a item return almost 2 weeks, by use the sears return label,but I never received refund, so I contacted sears, the reprentive didn't help me , they just called to wait more days , I waited half month, never received my refund , the service is very poor
Buyer123, Hi, my name is Brian with the Sears Cares team. Sorry to hear that you haven't received your refund yet. We definitely don't want to cause any delays with getting you your funds. We would…
Home & Family Why can't Sears ever show up for an appointment? They have made appointments twice and not shown!!!!
bakatare, Hi, my name is Brian with the Sears Cares team. We definitely appreciate your feedback regarding how your repair service has been handled thus far as well as with how our customer service…