Types of Badges
Comm MgrCommunity managers take care of the entire community so we can enjoy it.
ModeratorModerators are the good people who help get questions answered and make sure everyone follows the rules.
ExpertExperts are the smart cookies who know a ton about products and answer questions.
Sears CaresPeople with this badge are trained customer care representatives who make sure you get help when you need it.
AssociateAssociates are actual employees of Sears Holding Corporation, but not part of the Community Team.
VendorThese are business partners of or suppliers to Sears Holdings Corporation.
EditorEditors are grammar gurus who create blogs and guides that you will enjoy.
Sr. BloggerCount on these topical wordsmiths to deliver blogs and guides that matter to you.
Home & Family 6 weeks to repair a Sears purchased extended waranty washer that is 6 month old is not acceptable
deiter, Hi, my name is Brian with the Sears Cares team. We're sorry to hear about your washer not working properly. This would frustrate anyone given how relatively new the unit is as well as the l…
Home & Family I was given a gift certificate to sears portrait studio, which has since gone out of business. My gift certificate is still valid and i would like to know how i will be reimbursed/ how it wil be honored?
Twoxquisite, Hi, my name is Brian H. with the Sears Cares team. We’re sorry for any inconvenience you’ve experienced with your gift certificate. We would be happy to contact you directly and as…
Home & Family I made an appt to have my washer and dryer serviced. The washer repairman showed up and did a good job, but them apparently cancelled the appt for the dryer. There was some special that day. I am trying to reschedule service for the dryer, and they are refusing to honor the special. When I ask to talk with a supervisor, a 'message' is taken, but not responded to, and my call is dropped. Now what?
Joan2013, Hi, my name is Brian with the Sears Cares team. We're sorry to hear of the difficulties you've been experiencing with getting your dryer repaired. We certainly don't want to cause any fru…
Home & Family how is it possible that a service call for my fridge takes over a week??? this is unaccepatable! this is the last time i will purchase anything from sears. Kiara from corporate said we dont have enough technicians in your area, it is what it is!
corknne, Hi, my name is Brian with the Sears Cares team. After reading your post i can understand why you would be voicing your concerns here on our site. Having a refrigerator that isn't working p…
Home & Family Did this happen to anyone else? What did they do to help you? We purchased a 7 CF Kenmore freezer ( model 19702, the one that had the energy rebate)made by Midea Co from Sears 4/28/2013. Today 10/20/2013 we realized that sometime with in the last 2 days the freezer had stopped working for no reason and everything we had in it had to be thrown out. As you must know this was very upsetting to us,especially since much of what was in there were foods we had grown or went and picked ourselves so we would have what we needed to get through this winter. We understand that we are not the first people to have this problem when we researched this on the internet for example the following website http://www.pissedconsumer.com/reviews-by-company/sears/sears-kenmore-freezer-do-not-buy-20121128363093.html We have and have had several Kenmore appliances in our home and are extremely disappointed and upset about this happening. We would like a response from you about you can do to help us with this problem. We would hate to no longer use Sears as our appliance store due to your decision to put your name on items that are inadequate and useless. We expect a response ASAP.
Gma6-2013, Hi, my name is Brian with the Sears Cares team. We're very sorry to hear that your freezer has quit working and that you have lost all the food that was stored in it. Obviously being wit…
mikewyman1, Hi, my name is Brian with the Sears Cares team. Thank you for letting us know about the experience you've had not only with your repair but our call center representatives. We certainly…
DF77346, Hi, it's Brian with the Sears Cares team. Sorry to hear about your ice maker not working properly. I can understand your frustration with having to wait longer than expected for a technici…
Saving Money How do I get a credit for a returned part - have been promised for over a month! All I keep hearing is a request has been submitted to that department. And the CSR was rude when I again called today too!
Bunny05, Hi, my name is Brian with the Sears Cares team. We're sorry to have caused you any frustration with regards to getting you your refund as well as if you have been treated rudely by one of …
Home & Family How do I get a refund that's 3 months overdue? Phone calls don't work and all I get are promises that it's coming.
merrief, Hi, my name is Brian with the Sears Cares team. We're sorry your issue has yet to be resolved. We'll ensure your case manager receives your message and request they contact you. Thank y…
Home & Family I have an ongoing marketplace order that's not been resolved in almost 3 months of emailing and calling. Ordered June 24, paid immediately through Paypal, got wrong item, sent back, still not reimbursed. Much more-Timeline to follow
jhoff1968, Hi, my name is Brian with the Sears Cares team. Sorry to hear that you may be having some trouble with one of our third party vendors. We would be happy to look further into your situati…
Home & Family I was given a gift certificate for the portrait studio for our baby shower and I see that it has closed as of earlier this year. What should we do? Are the honored elsewhere or will there be a refund issued to the purchaser?
tattoohead, We see that you've been in contact with your case manager. We're glad we were able to reach you. Thank you, Brian H. MySears Community Moderator
Home & Family My experience with Sears has been horrific. I have received a damaged refrigerator delivered to my home and cannot get Sears to take any action to compensate me or replace it. What number should I call to get this to happen. I'm beginning to wonder if I'm going to have to take them to small claims court.
Nairobinative, Hi, my name is Brian with the Sears Cares team. We're sorry to hear that your refrigerator was delivered damaged to you. We obviously want you to be happy with any product you purcha…
Home & Family I'd like to lodge a complaint. Technicians take advantage of service contract holders.
Tinton_Falls.NJ, Hi, my name is Brian with the Sears Cares team. Thank yo for letting us know about how your repair has been handled so far as well as with the experience you've had with one of our…
Home & Family What's the hold up? I purchased a full sized bed for $1750 on 9/15. I ended up getting the bigger room so I decided to go with a queen which I got for $1450 on 9/17 well when I canceled the full they accidentally canceled the queen honest mistake.So then I have to pay again for the same bed instead of getting it credited from the $3250 I had already spent. So that makes almost $5000 I have out on this bed and I am still sleeping on the floor and have no money because sears decides it's not that important to get me my money back. Please I just want my money and something to sleep on then I won't bother having to ever get anything from your company again.
Jlcourt79, Hi, my name is Brian with the Sears Cares team. Thank you for bringing this concern to our attention as we understand this would be frustrating. We certainly don't want to delay any of y…
Home & Family does any one try to finsh what they start at sears David was helping me but stopped email ed him dont work
honor_what_you_say, Hi, this is Brian with the Sears Cares team. It doesn't look like our team has received your contact information as of yet. We'd still like to help resolve your issue. The best …
melgar310, Hi, my name is Brian with the Sears Cares team. Thank you for bringing this concern regarding your refrigerator repair to our attention. We certainly don't want to delay a repair any lon…
Home & Family We will never buy from Sears again. The few dollars you save is not worth the lack of customer service you get. We purchased a Kenmore Elite refrigerator in 2009. We loved it until it broke down and we lost hundreds of dollars in food. The repair guy came and ordered new condenser. The earliest appointment they had for me was today 09/24/2013 (3.5 weeks later) even though the parts have been here for 3 weeks. We had no choice but to wait, so today the day finally comes and the service man informs me that it may or may not be the right part then leaves. I call the 800# to get more answers and the man says he'll send out another tech within the hour. 2 hours later, no tech, no call from SEARS. I call the 800# and Mike (C.S) says there is nobody coming, that my next appointment is in October (in a "no big deal" tone) We have 3 small kids. We have been without a fridge for almost a month and now they tell us it may be a few more weeks until they figure out the problem. Really??? Unacceptable SEARS, I will never recommend you again and will discourage any friends and family from having to deal with this kind of nightmare.
AbelinaZO, Hi, my name is Brian with the Sear Cares team. Thank you for bringing this concern regarding your refrigerator repair to our attention. We certainly don't want you to be without a workin…