Types of Badges
Comm MgrCommunity managers take care of the entire community so we can enjoy it.
ModeratorModerators are the good people who help get questions answered and make sure everyone follows the rules.
ExpertExperts are the smart cookies who know a ton about products and answer questions.
Sears CaresPeople with this badge are trained customer care representatives who make sure you get help when you need it.
AssociateAssociates are actual employees of Sears Holding Corporation, but not part of the Community Team.
VendorThese are business partners of or suppliers to Sears Holdings Corporation.
EditorEditors are grammar gurus who create blogs and guides that you will enjoy.
Sr. BloggerCount on these topical wordsmiths to deliver blogs and guides that matter to you.
Home & Family I have a service agreement for my Samsung Washer that has never worked properly. Currently there is over $1000.00 worth of parts ordered for the machine. They are planning on rebuilding the entire machine in an effort to make it work. I bought it in 2008. The same machine has a class action law suit against Samsung in N.J. The warranty customer service gave me a nonworking email address to Sear's main office to contact them about my issue. Do you have any addresses? I have contacted Florida's Attorney General. I am over 60 years old, and tired of the games. Sears is trying to make us take so many days off frome work and wait at home for service people who don't show up when they are suppose to that we will buy a new machine. Who should I contact now?
Hi obrieninteriors, Thank you for bringing to our attention the matters concerning your Samsung washing machine that has caused your disappointment and aggravation. We know it’s important to…
Saving Money How do I talk to the head of Sears customer service? I have had a horrible experience with Sears blue ribbon and customer cares. My brand new refrigerator was delivered damaged!
Hi megleal, Thank your posting to provide an update about your damaged refrigerator and member services experience which seems to have not been resolved to your satisfaction. We would be more th…
Home & Family I have had three repair technicians come to my house to "repair" a $1,000+ television I bought from sears. The last two times I have had the technician show up and sit in my couch while he talked on his cell phone, only to walk out of my house without touching my TV. Each time he told me there is nothing he can do and I should receive a phone call from someone at Sears. I have been waiting for that phone call and have not receive a phone for either one of the two home repair visits. At what point will I be given the common courtesy as a customer and helped?
Hi JohnnyBallez, Thank you for taking time to post about your television repair experiences and attempts to get further assistance which we can see has been upsetting for you. For many years S…
Hi 123sears123, We appreciate you taking time to post about your recent online experience. We can see how your online chat interaction caused your frustration. Online shopping was designed fo…
Home & Family Does Sears even plan on giving me my money back? Im tired of getting the runaround on the order I cancelled on 2/7/14. Im tired of calling Sears everyday to hear a different answer. Looks like they cant even tell me if Im going to get my 1+k back. Now I have to call my bank and tell them Sears has their payment. Because of this mishap I had to purchase another washer and dryer that was even more expensive just because I didnt want to fight with Sears anymore. I trusted that my money would be returned to me, but it hasnt. Your store still has the product yet my money is floating in outerspace. Thanks for making my life just a little harder to handle.
Hi clownprincess, Thank you for bringing the matters concerning your refund to our attention we certainly know how important it is to have this transaction completed. We make every effort to pro…
Hi smccraney, We appreciate you taking time to provide us with feedback concerning your dishwasher repair experiences. We can see how upsetting it must be after a couple of repairs your dishwash…
Home & Family Where can I find the contact information for Edward Lampert (CEO) of Sears to send him information about a bad delivery experience?
Hi dshelinterest, Thanks for posting about your recent experiences with member services. Not only were you not provided favorable member services, you didn’t receive a complete product delivery …
Hi MrAndy6060, We appreciate you taking time to inform us of all that has transpired with your electric dryer repairs. I can only imagine how aggravated and disheartened you must feel having to de…
Saving Money I’ve had multiple bad experiences with Sears and I’m done! I’ve bought appliances that broke and they failed to fix, I’ve ordered items online and had incorrect items shipped with no resolution for my orderI’m done with Sears. They are the next Montgomery Ward and will soon be a store of the past.
Hi jschave, Thank you for taking time to bring to our attention the different experiences you have had as a Sears member. We realize after as many challenges as you have described why you are disc…
Home & Family My husband and I have called for a change of date for a pretty new dryer ( 2012) due to Sears's employee's mistake. We called yesterday, Jan. 13th, and they would not accept "accountability" for this error. Today Jan. 14th, I was on the phone for almost 2 hours...yes that long ( from 11:45AM to 1:17 PM- EDT1-88-784-6427 and they transferred me to an English speaking person which I don't mind since English is my first language although I live in Puerto Rico. I Ms. Chandra transferred the called again ( which I spent half an hour waiting). She said that she was going to talk to a "business associate ." Finally, a Mr. Jose spoke to tell me that it was impossible and would transfer me to the manager, who never spoke; 20 more minutes of waiting! I then looked up and found a 1 888-311-2262 and called. Ms. Ili or Iris and indicated that she couldn't do anything; thst she would contact Sears repair to see. I said thanks. I hve given up on your services and personnel who seem to be inefficient, helpless and possess very little people skills.t They all sound inexperienced and really helpless. Nonetheless, your personnel were quick to call us last week to offer a renewal of 3 appliances' service contract- which I doubt we will renew. No one seems to be able to solve our problem or make decisions. You just pass the buck from one employee to the next, and I had to repeat the same story I don't know how many times. I need to hear from someone.
Hi Mit-17Jbpr, Thanks for posting an update about your dryer repair appointment. We can see how this is a frustrating not to mention inconvenient matter for you. My name is Brian and I am a membe…
Hi LSB413, Thank you for taking time to post about your experience with multiple attempts at getting your air hockey table installed. Your detailed account clearly describes how this has been no…
Home & Family What in the world has happened to Sears? I have been buying appliances at Sears for the last 40 years as had my family before me. I have never gotten so much run around from a customer service group that sound like robots.
Hi shoesforme, Thank you for taking time to recount all the confusion and setbacks you have endured surrounding your new appliances. We realize this ongoing situation has been hard a matter with m…
Hi Willwowowow, We appreciate you taking time to post feedback about your experiences when calling in for member services. We realize having these types of encounters can be discouraging. My name…
Home & Family Very Poor Service, no help provided, called 877-331-3667 and asked twice for a supervisor to call me back; however, no one did.
Hi HardWorkingDad, Thanks for providing the feedback of your experience when calling in for additional assistance. We can only imagine how you may feel let down by not receiving follow up phone ca…
Home & Family item not received my my money is taken!!! ordered 3 items, only received one item. i checked the package slip, and 3 has been crossed out, and one is in its place. so apparently they only had one in stock but charged me for 3. this is fraud!!! I will be going to my bank and telling them this is fraud! I will never order from sears or kmart again. customer service chat is a complete waste!
Hi tracerall, Thank you for taking time to post about order delivery. We can see how only receiving a portion of your complete order and your attempts to get assistance has been a disappointment. …
Hi frankieq123, Thank you for posting the details surrounding the installation of your newly purchase garage door opener. The reasons for your disappointment and frustration are quite obvious. Pl…
Home & Family v Unhappy with our current service! We have a broken dryer that we requested a technician to come repair. Three days later the technician came, messed around with the dryer, said he found the problem, "fixed it" charged us and left without even verifying that the dryer worked. After he left we quickly moved the dryer back to plug it in and sure enough it was still not working. I had to run down and flag the technician as he was driving off to tell him that the dryer was not fixed. The technician came back to fix it, going back and forth between the house and the truck and taking several smoking breaks in between. After about an hour he said he had supposedly found the issue and needed to order the part. This was on a Friday 1/10/14. He said that he would put in an emergency request to have the part shipped as soon as possible and be back on Wednesday 1/15/14 to install the part. Yesterday, 1/13/14 we got an email from Sears saying our appointment is scheduled for 1/24/14, 2 weeks after out first appt!! The promise the technician made to submit "an emergency request'" was a complete lie. When we called Sears they said the part wasn't ordered until 1/13/14, three days after the technician was at our house! I'm not sure by which standards this would be considered an emergency request, but if a technician promises to be at your house a specific day, then he should be there. Upon calling sears we were transferred to several different people who were very unhelpful in answering our questions and explaining why we had to wait so long to get someone back out to fix our dryer. One rep said that the emergency request was submitted, another rep said that there is no such thing as an emergency request and that there was nothing that she could do. This is just unacceptable. Commitments made by a technician or whoever should be respected. We shouldn’t have to wait 2 weeks to get someone to fix our dryer. We paid for over $200 dollars for service or lack there of that totally sucks! I will be asking for a refund of all our money and I will never do service with Sears again.
Hi FixMYDRYER. Thank you for bringing your dryer repair matter which has created a frustrating circumstance for you to our attention. We apologize for the confusing information provided to you abo…