Types of Badges

Community Manager Comm Mgr

Comm Mgr

Community managers take care of the entire community so we can enjoy it.
Moderator Moderator

Moderator

Moderators are the good people who help get questions answered and make sure everyone follows the rules.
Expert Expert

Expert

Experts are the smart cookies who know a ton about products and answer questions.
Sears Cares Sears Cares

Sears Cares

People with this badge are trained customer care representatives who make sure you get help when you need it.
Associate Associate

Associate

Associates are actual employees of Sears Holding Corporation, but not part of the Community Team.
Vendor Vendor

Vendor

These are business partners of or suppliers to Sears Holdings Corporation.
Editor Editor

Editor

Editors are grammar gurus who create blogs and guides that you will enjoy.
Sr. Blogger Sr. Blogger

Sr. Blogger

Count on these topical wordsmiths to deliver blogs and guides that matter to you.
  1. Home & Family who do I talk to to file a complaint above customer solutions dept?

    Dear Ladybassene, We apologize for the continued frustration. Our records do show that your issue has been assigned to a case manager, and that case manager has attempted to reach you multiple time…
  2. Home & Family where can i complain about the repair services offered by sears?

    Dear EFM1, My name is Brian and I am part of the Sears Cares team. We are sorry for the multiple setbacks you have experience since making your purchase with us. We understand how important it is t…
  3. Home & Family I have a Kenmore Elite frig that has been giving me problems since July 2013. I wrote a letter to the Customer Care department and Anthony C contacted me back in July. I have been trying to resolve the issue since that time and to date, Anthony is not returning my phone calls or e-mail. My frig is still experiencing problems, but Anthony has not contacted. Is there someone I can talk with or contact regarding Sears failure to resolve my complaint? I have been a Sears customer since the early 70's and thought that I would get better treatment than has been shown to date. Can someone please contact me? Anthony C has already my file.

    DoYouCare, We are sorry for the continued frustration. We will ensure that this information is forwarded to your case manager for attention. We thank you for your patience, and look forward to spea…
  4. Home & Family I was told I would get my refund in 7 to 10 days. It's been 10 days and still no check. Where is my check? Why do I keep being lied to? Why does Sears not care about it's customers? Why are there many many more people around the country with the same refund problems I'm having? Does Sears really believe lying to its customers, and holding customers money is good for business? Don't you understand that this company is losing customers everyday? Do you even care that this company is losing customers everyday? I have many questions. I dont need them all answered, but I do need to know where my check is.

    Dear Classic4987, My name is Brian and I am part of the Sears Cares team. We are sorry for the continued frustration, and apologize that your refund still has not been received on your end. Our rec…
  5. Home & Family A 12 day response to a MPA Service Call on a water softener is unacceptable. I have a Master Protection Agreement on my water treatment system. Yesterday I called in a service call because the system is not treating the water. Should they need parts and further rescheduling for the actual repair, we are looking at over 2 weeks of untreated water damaging equipment. Sears should have the staffing and service level to do significantly better. Please follow-through. Thank you. FYI, I did speak to Anthony, Amy and finally Daniel who was the last person I spoke to since we were disconnected. Since I did not receive a call back I have elected to write on this Q&A for follow-up.

    Dear Theacrgroup, We aim to provide each of our members with the very best in products and customer service, but from you post it is clear that we still have work to do. My name is Brian and I am p…
  6. Outdoors I bought a ride on mower on April of 2010. In the year that I’ve owned it, the mower has been out of service 3 years now ,

    Dear Michaelll, My name is Brian and I am part of the Sears Cares team. We are sorry for any trouble you have encountered with your riding mower, and apologize for the delay in getting the unit pro…
  7. Home & Family Washer and dryer set from Sears, order cancelled on Aug 2, still waiting for refund on Mastercard and now someone’s phoning to do survey about the appliances’ performance?

    Dear Boervrou, We are sorry that your washer and dryer delivery was postponed multiple times, causing you to have to cancel your order. We understand that the delay you are currently experiencing i…
  8. Saving Money My order number is 547564008. We used our gift cards to pay for this. Sears.com canceled my order and nobody can tell me where my refund is. They encouraged me to reorder this tool set as supposedly it's back in stock. I need my refund from the first order. I called on September 12 to get a status update on this and was transferred to Becky in Billing. Becky transferred me to Andy in Disputes. Andy transferred me to Denise at Sears.com. Denise promised she would send an email in 24-48 hours. We did not receive that email. I need someone who can resolve this issue.

    SAR, We apologize that you and your case manager have been unable to speak as of yet. We will forward this information to them for attention. We thank you for your patience, and look forward to spe…
  9. Outdoors I really need to speak with someone who has authority over the in-house repair. I have had my lawnmower in for repair since August 3, 2013 and still do not have it back. As of today they still say they are waiting for a part, the same part they have been waiting for since August 12, 2013. I need action on this now.

    Dear Deaconsteve, My name is Brian and I am part of the Sears Cares team. We are sorry for any trouble you have encountered with your lawn mower, and apologize for the delay in having the unit repa…
  10. Home & Family How to escalate repair services for a refrigerator? HELP!!!

    ArtH3, We apologize that you, and your case manager have been unable to speak as of yet. We will forward this information to them for attention. We thank you for your patience, and look forward to …
  11. Saving Money Why haven't I received the $200 gift card I was promised after my delivery was messed up? I have called several times only to be told that it is being processed and that I shoud receive it within 24-48 hours. It's been almost 2 weeks.

    Dear Allnhem, My name is Brian and I am part of the Sears Cares team. We are very sorry to hear that you haven’t received the gift card that you were promised to you, and apologize if at any poin…
  12. Outdoors had a faulty repair done om my lawn mower only lasted 4 monthswas told that was my problem because warranty told them i would never shop at sears again they said fine do that i guess i need to contact a attorney because you sell and provide junl

    Dear DLWOH1, It truly concerns us when we hear things like this said about the products we sell, or the services we provide. We aim to deliver top notch service to each of our customers, but from …
  13. Home & Family I lost about $300.00 worth of food because a bad Kenmore fridge, can I put a claim in for a refund?

    Dear Pangel8075, My name is Brian and I am part of the Sears Cares team. We are sorry for the difficulties you are currently experiencing as you try to reach your case manager. We have forwarded th…
  14. Saving Money My order number is 547564008. We used our gift cards to pay for this. Sears.com canceled my order and nobody can tell me where my refund is. They encouraged me to reorder this tool set as supposedly it's back in stock. I need my refund from the first order. I called on September 12 to get a status update on this and was transferred to Becky in Billing. Becky transferred me to Andy in Disputes. Andy transferred me to Denise at Sears.com. Denise promised she would send an email in 24-48 hours. We did not receive that email. I need someone who can resolve this issue.

    Dear SAR, My name is Brian and I am part of the Sears Cares team. We are sorry for any trouble you have encountered with your online order, and apologize for the delay in getting your refund issued…
  15. Home & Family When, oh when, will my dishwasher ever be delivered? Two weeks out, two delivery "attempts", no response through all customer service numbers. Who can resolve this?

    Dear AnnoyedinMd, My name is Brian and I am part of the Sears Cares team. We are sorry for any trouble you have encountered with your dishwasher delivery, and apologize for the delay in having the …
  16. Home & Family I have been having a lot of problems with my washing machine and it is only 7 months old. The first repair man that came out said nothing was wrong despite the fact that we have to unplug the washing machine between loads. The second repair man never showed up and I did not even recieve a courtesy call saying I had to reschedule. I have wanted my washing machine fixed since the end of July and nobody in customer service wanted to help me. How do I know that the repair man will show up during my next scheduled appointment? Why I am I having to babysit my washing machine for another weekend because the repair man did not show up? I already had a bad experience with sears delivery and now service does sears really not want my business? My whole house is kenmore appliances and I am slowly replacing but I think its time I tried a different company if everytime I need help sears is not willing to help. NObody even cared that your website says first-time results guarenteed and I did not get that.

    Lilmizsavage, We apologize for the continued frustration. We have forwarded this information to the proper management team for attention. We thank you for your patience, and look forward to finding…
  17. Home & Family Why does everything I order with Sears Outlet arrive damaged and unsafe?

    Mcb64, We are sorry for the continued frustration, and apologize that this troubling situation is still on-going. We'd would love the chance to help, but do need you to email us at smadvisor@searsh…
  18. Home & Family Why does everything I order with Sears Outlet arrive damaged and unsafe?

    Mcb64, We are sorry for the continued frustration, and apologize that this troubling situation is still on-going. We'd would love the chance to help, but do need you to email us at smadvisor@searsh…
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