Types of Badges

Community Manager Comm Mgr

Comm Mgr

Community managers take care of the entire community so we can enjoy it.
Moderator Moderator

Moderator

Moderators are the good people who help get questions answered and make sure everyone follows the rules.
Expert Expert

Expert

Experts are the smart cookies who know a ton about products and answer questions.
Sears Cares Sears Cares

Sears Cares

People with this badge are trained customer care representatives who make sure you get help when you need it.
Associate Associate

Associate

Associates are actual employees of Sears Holding Corporation, but not part of the Community Team.
Vendor Vendor

Vendor

These are business partners of or suppliers to Sears Holdings Corporation.
Editor Editor

Editor

Editors are grammar gurus who create blogs and guides that you will enjoy.
Sr. Blogger Sr. Blogger

Sr. Blogger

Count on these topical wordsmiths to deliver blogs and guides that matter to you.
  1. Health & Fitness Where is my order that was to be delivered yesterday, 1/3/14?

    1unhappybuyer, We apologize for the trouble you've experienced with your online order. My name is David with our Sears Cares Escalation team. We would be happy to have a case manager look into t…
  2. Home & Family where can i complain about the repair services offered by sears?

    JerBearO, We’re sorry that our customer service did not meet expectations with your recent repair services. My name is David with our Sears Cares Escalation team. We would be happy to discuss t…
  3. Home & Family Sears owes me one "00939118000P". I placed my order on Black friday #600556159 and have yet to receive one part. Upon opening my item I realized there had been a mistake. I used sears.com to find no way of reporting a problem. Finally I sent an email to customer service. Then did a chat session with CS India. Fun. They assured me I would here something in 2 days. %days later nothing. Then I call customer service which I can't understand. Do you "sears" think that outsourcing is the best way to provide customer service to the U.S. ??? The mess up is easy to identify if two items combined weight equals almost a hundred pounds and I receive one item that weighs 54lbs then one item is missing. Sears con't that as order received. What? The box says 1 of 1 items. it should be 1 of 2 items. Or two of two items. My totla order weight should have been close to 100lbs not 54lbs. Customer service keeps saying the are tracking it. You can' t track an item that you didn't ship. Come on people. Elementary math. Pull up the shipping invoice. What does the weight say? what should the weight be? Ta dahhhhh! Something is not adding up. What could it be? This is unbelievable. Really? Ok so now I finally get two different Americans. Beth #251095 and Shana #402312. They promise an email in 2 more days. Wow! So my question is this... Do you really not care???

    ajwaldrop, My name is David and I am a member of the Sears Cares Escalations team. I saw your post today and wanted to reach out to you to offer our assistance. We are truly sorry for the troubles y…
  4. Home & Family How can I get an online order issue resolved when the customer service staff are rude and unhelpful?

    Cmarinar, We apologize for the troubles you’ve experienced with order. My name is David with our Sears Cares Escalation team. We would like to discuss this situation with you so we can research y…
  5. Home & Family Sears Defrauded me on my dishwasher the dishwasher that was sent to me was a different model and $300.00 cheaper.

    LKNIP, We apologize for the confusion surrounding your dishwasher purchase. My name is David with our Sears Cares Escalation team. We would like to have a case manager contact you and research thi…
  6. Outdoors email address for filing a complaint

    benkebm, We're sorry that you've not been able to speak directly to your case manager. We will forward your post along with a contact notice to your case manager for assistance. Thank you, Da…
  7. Home & Family Who do I need to talk to about rescheduling my home delivery?

    JosephKeene, We apologize for the trouble you’ve experienced with your washer delivery. My name is David with our Sears Cares Escalation team. We would be happy to have a dedicated case manage…
  8. Home & Family Why is the sears customer service process so broken?

    tashdid, My name is David and I am a member of the Sears Cares Escalations team. I saw your post today and wanted to reach out to you to offer our assistance. We are truly sorry about the troubles y…
  9. Home & Family Still waiting Sears... Still waiting. Care to wake up and provide some customer service????

    99slc93, We are sorry that your issue is still ongoing. We see that you are working with one of our case manager regarding this issue. We will forward your post to your case manager for attention. …
  10. Home & Family I placed an order on December 11 for a couch (608234647) and was told delivery would be December 23. I received no call about delivery (for which I was charged $225!) and calls to an overseas call center (I assume because of accents that made it difficult to communicate with them) I was told they had NO INFIRMATION about my order

    Liverpool106, We’re sorry that our customer service did not meet expectations with your recent furniture purchase. My name is David with our Sears Cares Escalation team. We would be happy to disc…
  11. Home & Family I have a Gold Diehard battery, still under warranty, that is dead. The store where I purchased it closed. So I called the next nearest store. Their Auto Center is now closed. I spoke with a Sears representative who spent a great deal of time finding the nearest place to return my dead battery. I discovered that I have to drive over 25 miles to make an exchange. I might add, this battery is 2 years old, with a 36 month full replacement warranty/64 mo. prorated. What good is a warranty if it means I must take time off work, drive over 50 miles round trip to make use of it? Does Sears have any provisions for situations like this? This is causing not only an inconvenience, but more stress than needed during an already stressful time! I would appreciate any help or advice.

    St.LGal, Thank you for reaching out again. We checked our inbox but could not find your original email. If you could please resend your email to smadvisor@searshc.com and make sure your screen na…
  12. Home & Family How Can I get assistance with an order placed on Sears.com

    knb1900, My name is David and I am a member of the Sears Cares Escalations team. We are terribly sorry to hear about the troubles you’ve been experiencing with your online order and our customer…
  13. Home & Family Kenmore electric range, model 790, control panel burned out in less than 5 years

    KbUr, My name is David and I am a member of the Sears Cares Escalations team I saw your comment and wanted to reach out to you to offer our assistance. We are very sorry to hear that you are having …
  14. Home & Family Hey, John and Stephanie in Customer Care--spoke to both of you this morning about my dishwasher that is less than a month old and does not work, and my stove which was not adjusted to avoid tipping over and the old stove which was not taken away although I paid for it. Both of you seemed concerned, but since our calls, I have not rot received ANY e-mails or phone calls from anyone giving me a time when the old stove will be taken away or when a substitute dishwasher will be installed. I have purchased Sears products for my whole life, but that will end in 2013 if this is not take care of.

    VirginiainMaryland, We thank you for taking the time to let us know about this situation. My name is David with our Sears Cares Escalation team. If you are in need of further assistance with your s…
  15. Home & Family What is the name and address of the CEO?

    Angryatsears79, We apologize for the trouble you’ve experienced with delay of the part for you range repair. My name is David with our Sears Cares Escalation team. We would be happy to have a ded…
  16. Home & Family I want to know where my items are that I ordered and paid for, from Sears ShopYourWay on December 3, 2013, No one at SEARS, seems to have any answers.

    MBennett260, My name is David and I am a member of the Sears Cares Escalations team. I saw your post today and wanted to reach out to you to offer our assistance. We are truly sorry for the trouble…
  17. Home & Family Sears is the worst. After purchasing a service contract our our dishwasher, they canceled the appointment and in the interim have canceled our policy which happened to expire after the initial call. The second tier rep said that he was surprised, too, and couldn't believe they would do that. I am beyond frustrated with the failing Sears. We have always bought our appliances through them but will never buy anything there and will tell everyone we know. Based on the forums here, it is obvious that this is not a unique problem. They cannot service the contracts or appliances they sell so do not buy from them.

    solange123, We apologize for the troubles you’ve experienced with trying to get your dishwasher serviced. My name is David with our Sears Cares Escalation team. I can understand your frustration…
  18. Home & Family bad service

    EugeneT, We’re sorry that your auto center experience did not meet your expectations. My name is David with our Sears Cares Escalation team. We would be happy to have a case manager discuss your …
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