Types of Badges

Community Manager Comm Mgr

Comm Mgr

Community managers take care of the entire community so we can enjoy it.
Moderator Moderator

Moderator

Moderators are the good people who help get questions answered and make sure everyone follows the rules.
Expert Expert

Expert

Experts are the smart cookies who know a ton about products and answer questions.
Sears Cares Sears Cares

Sears Cares

People with this badge are trained customer care representatives who make sure you get help when you need it.
Associate Associate

Associate

Associates are actual employees of Sears Holding Corporation, but not part of the Community Team.
Vendor Vendor

Vendor

These are business partners of or suppliers to Sears Holdings Corporation.
Editor Editor

Editor

Editors are grammar gurus who create blogs and guides that you will enjoy.
Sr. Blogger Sr. Blogger

Sr. Blogger

Count on these topical wordsmiths to deliver blogs and guides that matter to you.
  1. Food & Cooking Where can I get answers for home delivery issues?

    Hi pageje42, Thank you for letting us know about this situation with the delivery of your refrigerator. We’ll be happy to look into this issue, and assist you in this matter. My name is Edwin an…
  2. Home & Family How do I get a defective refrigerator replaced?

    Hello FrustratedinDenver, We appreciate you sharing with us about the trouble you’ve been encountering with your refrigerator and the repair of the same. We’ll be happy to look into this issue,…
  3. Home & Family I have written a letter about a recent experience at Sears. I would like to send it to a district manager. Do you know who I can send that to?

    Hi SaraJoy, We appreciate you taking the time to post. We’ll be happy to assist you in this matter. My name is Edwin and I’m with the Sears Cares Social Media Support team. We’d like to spea…
  4. Home & Family Having an issue with customer service in INDIA. Product is a lemon or service professionals are incompetent. Already spent $250 repairing item 14 months old and now 60 days later tech said I need a new oven?

    Hello UNHAPPYCUSTOMER2x, We appreciate you for taking the time to share with us about your oven, and we’re sorry to hear about the level of customer service rendered when you reached out for our …
  5. Home & Family Where can I find the contact information for Edward Lampert (CEO) of Sears to send him information about a bad delivery experience?

    Dear mdeboypurchases, We apologize for asking for the information we've received already from you. Please disregard the request. We've already forwarded to our case management team to follow up wit…
  6. Home & Family Where can I find the contact information for Edward Lampert (CEO) of Sears to send him information about a bad delivery experience?

    Hi mdeboypurchases, Thank you for sharing with us about your problems with your oven, and we're sorry to hear that is yet to be repair. My name is Edwin and I’m with the Sears Cares Social Media …
  7. Home & Family Why do I get automated calls telling me to call 1-800-469-4663? When I call, the computer says that there is a parts order associated with my order, but when I get the human on the phone, they know nothing? I think monkeys could do a better job. What kind of customer service is this? If you call me it should be a human who knows why they are calling. I've asked to speak to a manager and they put me on hold for 15 minutes then hang up. I call back and they put me on hold again for another 15 minutes. This time the call rolls over to the next CSR. This CSR, Louis, seems to have a brain and can tell me that my parts are on back order, but there is no estimated ship date. He also tells me that he cannot transfer me to a manager but can take my number and have one call me back. I have left my number for a manger to call me last week, during the previous round of automated calls and requests to speak to a manager and a manager never did call so why would I leave my name again?

    Hi winrusty, Thank you for sharing with us about your problems with your range, and we’re sorry to hear you’re still having the same problems. My name is Edwin and I’m with the Sears Cares S…
  8. Home & Family where can i complain about the repair services offered by sears?

    Hi kb815, Thank you for your response and we do understand. I forwarded this additional information to your case manager as well. Thank you, Edwin C. MySears Community Moderator
  9. Home & Family where can i complain about the repair services offered by sears?

    Hello al_mora, Thank you for sharing with us about your problems with your washer, and we’re sad to hear that the repair made has not fixed it. My name is Edwin and I’m with the Sears Cares So…
  10. Home & Family Who do I contact about poor delivery and installation services?

    Hello UnhappyInAnnArbor, My name is Edwin and I’m with the Sears Cares Social Media Support team. We apologize for the level of customer service rendered in reference to the installation of your…
  11. Home & Family where can i complain about the repair services offered by sears?

    Hello richard.schillen, Thank you for sharing with us about your unresolved refund part issue and we’re sorry to hear that 10 days have gone by and you haven’t received your refund yet. My nam…
  12. Home & Family where can i complain about the repair services offered by sears?

    Hi kb815, Thanks for letting us know that your issue is yet to be resolved. We've forwarded this information to your case manager for attention. Thank you, Edwin C. MySears Community Moderato…
  13. Outdoors A week ago I went online and bought a set of wrenches and a toolbox combo set from sears.The first 4 components were sent via UPS and the last componenet had to be delivered for some stupid reason.It was supposed to come today,when the time it was supposed to be deliveredcame and went I called the 800 number and they said the delivery team would call me back to let me know when the last part of my order would be delivered.They never called and at 7:00pm came and went I signed back into my account to get the 800 number again and it was gone so I clicked the chat buttonand after several minuets the person finally came back and said they would not be completeing the delivery today and that it had to be rescheduled for next thursday which is 7 more days away.When I asked why the person couldn't tell me why! I had to pay an absurd $85 delivery fee and if we wasn't there when they came,you would have charged me an extra fee to bring it back,but that was not the case we were there and they never showed nor called to say they weren't coming.This is complete BS.I have spent alot of money at Sears over the years and expect to be treated better than that.We rearranged our whole day for your morons to deliever my order and they were a no show.I wish I had read the reviews before I ordered anything online from Sears,but you can rest assured that I will never order anything from you again.Where do I send my complaint so it can be heard by a CEO or something?NO WONDER SEARS IS GOING OUT OF BUISNESS!

    Hello tnt3087, Thanks for taking the time to post and share about your delivery order, and the delay of your other merchandise. We‘d like to find out what happened and why the delay. My name is E…
  14. Home & Family How do I submit a complaint to the Office of the President for Sears Holdings about Sears.com

    Dear Oretrdriver, We appreciate you taking the time to let us know about your water heater situation, and we’re sorry to hear that you missed your engagement waiting for an installer who never ca…
  15. Outdoors I'm having a very difficult time getting a riding mower engine replaced. The warranty department can't find anyone to come install the engine we've had sitting in our carport for weeks now.

    Hello WantMyMower, Thanks for taking the time to post and share about your riding mower issue. We certainly want to do everything we can to make sure this issue with the installation of your motor …
  16. Home & Family I had an extremely frustrating experience with the delivery of my Frigidaire Refrigerator. I purchased the refrigerator on February 10th and delivery was scheduled for February 25th. When the delivery/installation team arrived, they were very rude with regard to getting the refrigerator into the house. They claimed that it was never going to fit, however the refrigerator they removed was larger dimensionally than the new one. Upon getting the new unit in, after scratching my walls on the way they proceeded to tell me that all the hardware was not with the refrigerator. They commenced to remove screws that were holding the skin on the box to use elsewhere, claiming that these were only aesthetics. When they tried to install the handles, the screws would not go in and the installer proceeded to force the screws by pounding and increasing torque on the power driver. The unit was now missing hardware and damaged by the treatment from the installer. They said I could keep the unit until a new one could be delivered but that I would need to sign the paperwork anyway. I refuse to accept a unit that not only had missing hardware but was completely damaged by the lack of care exhibited by the installer. I requested that they remove the unit and leave my premises. The one technician became very irate and demanding that I keep the unit. I requested that they reconnect my old unit but he cut the electric cord on it prior to ensuring that the new unit was complete and in working order. The installer proceeded to argue that the damage to my walls was not their responsibility and that he did not want that stated in any complaints. When speaking to customer service on the phone the best delivery they could give me was February 28th, which unfortunately was the one day I could not take off from work. So the next available day is Sunday March 1st. This is truly unacceptable customer service. I have had to figure out alternative methods of not losing food items that were in the refrigerator. Unfortunately, there have been substantial casualties due to the lack of care from installers that were obviously not trained properly and ill prepared to handle the job along with a customer service department that feels that a household can live without a refrigerator for a week. All the duress that my family has been put through because of the lack of customer care on the part of Sears is unacceptable. We paid good money for a refrigerator and we should not have to be exposed harassment and coercion by the delivery team and a pathetic response by customer service. I would like to hear from the CEO or someone with substantial authority to understand if they believe this to be proper operating procedures.

    Hi S_Rod, We appreciate you letting us know about this situation with the delivery of your refrigerator and how it was handled. We agreed that being exposed to any level of harassment or being tre…
  17. Home & Family Furnace repair service sucks!

    Hiello martin82, We’re sorry to hear about the problems you and your family is facing by not having your furnace in good operational conditions and providing the needed heat, and we’re grateful…
  18. Home & Family Dissatisfied with customer service

    Hi Dryerfann123, Thank you for sharing with us about your coin operated dryer situation, and we’re sorry for the level of customer service rendered when the dryer was delivered. My name is Edwin …
  19. Home & Family Dissatisfaction with the customer service and management in furnace repair

    Hi Byteforbyte, Thank you for taking the time to share with us about your heater situation and we’re sorry to hear how your wife was treated when the technician went out to service your heater. I…
  20. Home & Family We have been trying to get our dryer fixed for 5 weeks! We've heard every excuse, can't find the part, back ordered, we would receive it on a certain day (we did not), weather caused the delay, etc. When we call and ask to speak to someone that can help us we're told that they can't transfer us to that department and can't tell us why. We ask to speak to a supervisor have been put on hold for an hour and a half then hung up on. We have every call documented and have requested that conversations be recorded. We purchased a service agreement and want someone to help us get our dryer fixed NOW or tell us how to get them to honor the contract and replace the dryer. Please help, 5 weeks is completely unreasonable!

    Hello iamfedup, We appreciate you reaching out to us and sharing about your dryer situation. We apologize for the difficulties you've been facing when you reached out to us for assistance in refere…
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