I have been repairing appliances for 38 years and consider myself a Renaissance man. I am the proud father of two daughters and my 11-year-old keeps me young. I love fixing things and taking things apart, and I have dealt with the many problems related to homeownership and keeping up the yard and garden. I once jumped into downtown Austin with a parachute carrying the American Flag for Lance Armstrong and George Bush. I also organize the STAC golf tournament which raises money for charity. I am an employee of Sears Holdings Corporation. Professional Degrees and Certifications: I have attended the University of Houston, studying Political Science and Journalism. I participate in ongoing training courses given by Sears and manufacturers to stay current with new appliances.
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Outdoors Hello, I need help with a craftsman snow blower which I purchased from Sears 3 years ago but never got to use because I received a remote military assignment shortly after purchasing it. I am now back from this assignment and today I tried to use the snow blower for the first time but gas leaks out from the engine within seconds of filling the gas tank. After a frustrating two hours on the phone, no less than 6 sears customer service representatives and warranty/service contracts representatives told me there is nothing they can do since it is "out of warranty." While I understand that more than two years has passed, the snow blower has NEVER been used. I am looking for Sears to make a good faith gesture and stand behind this sale by fixing the snow blower at no charge or at most a nominal charge. Thank you for your help. Sincerely,
KJM, I am sorry for the problem with the snow thrower. My first thought would be stale fuel but if it was stale then it leaked out and I assume you are adding fresh fuel which is leaking "out of the …
Home & Family I have a Kenmore he top loader model #27102. It doesn't spin anymore. We use to be able to drain/spin again, but it doesn't anymore. Looked at the belt and it looks fine.
Thank you for your question but I am sorry for the no spin problem. The belt is okay so I suspect the no spin problem is related to the splutch, actuator or sping. The spin cycles happens when the a…
Sfarkas1, thank you for your question. This problem can be as simple as a broken micro switch 6600JB3001C which would not be very expensive. When you press the dispenser button on the diplay do you …
Home & Family Have a craftsman 1/2 hp garage door opener. Universal Clicker will not close the door but it will open it. Help!
If the door will not go down then the usual suspects are the doow sensors. Check if the sensors led lights are illuminated.
Heroes at Home I have a Sears 1/3 HP Garage door opener that stopped working , I bought a battery for my remote and it still didnt work . I bought a new sears Craftsman Remote and tried to program it but when i hit the program button the opener never pics up the signal from the new remote . I know the remote is good because my other opener programmed no problem and is working now . Can you help me?
How old is the 1/3 hp GDO. Is it much older than the remote? From the description you give I suspect the Logic board is the problem. Can you provide a model number for the GDO opener and model num…
General My craftsman garage door opener will not close with remote, only if I hold wall button down. Light blinks ten times whats wrong?
From the description you give the sensor problem has been taken care off. The problem now is that the keypad and remote will not program. If both the remote and keypad will not program I suspect the…
Home & Family We have a kenmore model #417.44142400 front load washer that will not spin the clothes on the final spin cycle? Do you have any ideas?
Thank you for your question. If the washer will fill and tumble back and forth both CW and CCW then the doo switch, timer and motor control are all okay. If the washer will tumble one direction but …
Home & Family I have a Kenmore Model# 795.72034.111 refrigerator and the ice maker stopped working. I changed the water filter yesterday thinking that may be the problem. I have since noticed the ice tray is upside down in the dispensing position and will not reset. Any thoughts or recomendations?
Thank you for your question Palmyra. I have two things to try. First on the side of the ice maker is an on/off power switch. The the switch off for a few minutes then turn the power to the ice make…
rconn199 I am sorry to hear about the problem with your stove. I wish I had a better answer to this problem than I am not sure what is currently going on with your stove. The element staying on soun…
Home & Family I have a French door bottom freezer model #253.70319211 and the ice make has stopped making ice. All connections are good, and water is still being dispensed. Any suggestions?
Thank you Jamieand jeann for your question. My first suggestion would be to try and determine if there is any water/ice in the ice maker mold. If there is no water then a simple test would be to use…
Food & Cooking The racks in my Kenmore Elite oven continue to fall out. I have been burned from them falling with the slightest weight on them. I read here there are many others with the same problem what is the fix for this issue in your product?
ngrowe, Thank you for your question though I am sorry about the problem you are having. I may be able to help you resolve this problem but I need a model number to be able to search for known problem…
At 75 degrees the ohm reading should be 1091 with a plus/minus range of5.3 ohms. One of the previous replies indicated the oven temp was only off by 30 degrees. If this is correct then calibrating t…
Home & Family My kenmore elite front loading washing machine has stopped working. It is not powering on. Was thinking it might be a fuse or something like that but I can't find a reset button. I've flipped the breaker and checked the outlet which is working fine. Help!!
A model number would help me give you the best answer. You can reply with a model number for further assistance. One thing to try is to unplug the power cord. When the cord is plugged back into the…
Home & Family I have a Kenmore Elite Dishwasher and the High Temp light doesn't go on when I push it--is that okay?
Kevinl921, Thank you for your question. If the led light does not illuminat when the High Temp Wash option is selected then the keypad is not working or the keypad is working but the light is bad. H…
We are running out of options. Outside interference might be the culprit. Are there any antennas nearby? Do your neighbors have similar problems? The problem with the intermittent remote clickers …
There is a calibration mode. First set the oven at 350 degrees. Let the oven cycle on and off at least 5 times to get an average temperature. Then press clear to cancel the cycle. While in a non c…
eroy, As I understand the problem the sensor ohms okay and the control/timer is new but the oven is off by 70 degrees. A model number would be very helpful. Most ovens with electronic controls can …
A model number would help but the F30 indicates that the electronic oven control board detects an open oven temperature sensor probe. Acessing and checking the oven temperature probe can be a do-it-yo…
Home & Family I have a kenmore elite he4 electric dryer and it will not turn on. ther is power to the dryer because the lights are working. when I set the timer and press the start button it just beeps 3 quick beeps and will not start. Can anyone tell me what it could be?
Clayton, thank you for your question. I am sorry for the problem with your dryer. From the description you give there are two suspects. The problem is likely with the door switch and the lights are…
Home & Family I have Sears Kenmore Elite French Door Refrigerator ( model # 795.78764.800) 2008. Without any warning the ice maker stopped making ice cubes nor is it dispensing water when requested. The water supply valve is open. What is the problem?
The dispenswer control board has 4 connectors. On con2 there is a purple PR wire on the end of the connector. On Con 3 there is a whire wire on pin 3. Between these two wires should be 120 volts wh…