Types of Badges

Community Manager Comm Mgr

Comm Mgr

Community managers take care of the entire community so we can enjoy it.
Moderator Moderator

Moderator

Moderators are the good people who help get questions answered and make sure everyone follows the rules.
Expert Expert

Expert

Experts are the smart cookies who know a ton about products and answer questions.
Sears Cares Sears Cares

Sears Cares

People with this badge are trained customer care representatives who make sure you get help when you need it.
Associate Associate

Associate

Associates are actual employees of Sears Holding Corporation, but not part of the Community Team.
Vendor Vendor

Vendor

These are business partners of or suppliers to Sears Holdings Corporation.
Editor Editor

Editor

Editors are grammar gurus who create blogs and guides that you will enjoy.
Sr. Blogger Sr. Blogger

Sr. Blogger

Count on these topical wordsmiths to deliver blogs and guides that matter to you.
  1. Home & Family We purchased a Sealy Posturepedic Franchesca queen mattress set in January, 2013. The mattress is not satisfactory as there is inadequate support on both sides and you feel like you’re going to roll off. We contacted the warranty department at Sears and they sent out an inspector. He would not lie on the mattress but did take measurements and pressed with his hands on the sides. We could plainly see that the sides sank in under his pressure a lot more than the middle. The warranty department declined to replace the mattress because the mattress sagged only one inch at the sides, and they require at least 1.5 inches of sag. They would not take into account his pressure test. The problem is the lack of support when you lie on it, not the sag when there’s no one on it. To our complaint that the mattress with this problem is not comfortable, their response is that “comfort is not covered by the warranty.”

    Hi there, marianne0323! Thanks for reaching out on the MySears Community today. To get the ball rolling on filing a warranty claim, please give the mattress warranty folks a call. They will let you…
  2. Outdoors Why won't Sears deliver to my address? The item is in stock online and at the store, but it says it can't deliver to my address, even though I live in a standard neighborhood, 10 minutes from the store.

    Hi there, thedentist! Thanks so much for posting your question on MySears today. Often times, online inventory is stored at a regional warehouse, so as to not deplete the availability of items at ou…
  3. Home & Family Mattress warranty

    Sure, tiggerc! Thanks for reaching out. I have passed your information and comments along to the SearsCares team. A team member will be by shortly looking to help. I'll be sure to let you know via…
  4. Outdoors Lawn Tractor 917252580 won't start

    Hi there, AngryItalian! Thanks for your question today. I am sure our Lawn and Garden Expert can help answer this one for you. He will be by in just a bit with a suggestion or two. As soon as he p…
  5. Home & Family So One Click LLC - onclickllc, has a bunch of bad reviews, now this has been added!

    Hi there, Jakesmom1127! Thanks for posting. I am sorry to hear of the issues you are experiencing with your order. I have forwarded you concerns on to the SearsCares team, who can follow up on this…
  6. Home & Family What Happened to the Craftsman Sockets on Sears.com??????

    Glad to hear it, GTM! Thanks for coming back to let us know, as well. Have a good one, and feel free to visit anytime with questions or feedback!
  7. Home & Family when is sears going to return to the trusted company it once was? A week and a half for a washer repair. Hire someone.

    Welcome to MySears, loyalityatquestion! Thanks for giving us the chance to help today. I am so sorry to hear your washer repair date did not meet your expecations. I have sent your comments along to …
  8. Home & Family My washer and dryer were installed with incorrect parts.

    Hi Ingirl! Thanks for providing us with an update. Keep us posted on the repair!
  9. Food & Cooking My kenmore elite dishwasher model 665.1404 is coming up with an error "cycle stopped due to oversudsing" during the wash cycle. Please advise as I don't see any oversudsing occuring.

    Hi there, jlandris! Welcome to MySears! Thanks for posting your question today. Our Appliance Expert can pinpoint this issue you are having with your dishwasher and let you know what the next step sho…
  10. Outdoors How do i remove the old gasoline from my lawn tractor yt 4000

    Hi there, jeries1212! Thanks for posting your question on MySears today. I am sure our Lawn and Garden expert can let you know how to remove gas from your tractor. He will be by in just a bit with …
  11. Home & Family Only 5 months after warranty I have the famous F2E2 on my top of the line Kenmore Elite dishwasher. What do I do?

  12. Home & Family yesterday's refrigerator repair didn't work

    Hi there, auburnmarc! Thanks for posting on MySears today. I would recommend giving the folks at Sears Home Service a call. They will be able to take care of you. 1-800-4-MY-HOME Thanks!
  13. Outdoors How to comment on poor customer service

    Hi there, SAD-Charlotte! Thanks for posting on MySears today. I am so sorry to hear you are having such issues with your lawn mower repair. The SearsCares team will be happy to follow up with you o…
  14. Home & Family I have a warranty for my lawnmower and called to have service on it. I was told the earliest time available was 4/21 - that's making it 21 days in Texas that I can't mow my lawn. The girl said with our warranty we get a $200 check to have someone cut our lawn until it can be repaired. A week later no check so we called and was told the girl lied to us about the money. the man told my husband "I don't care what she told you", now that is RUDE customer service. So my husband took a vacation day to just sit here all day and no one show up. The man called at 4:40pm to say he would not be here by 5pm. Naturally my husband was not happy as the email states they will give a length notice if unable to come not 20 minutes. The man got rude and smart mouth and said he still had 2 more people ahead of us. So we had to cancel going to his daughters reveal party to find out what our grandchild was going to be. It was a big deal for her and she wanted us there to share in the joy but I had to disappoint here and cancel. Needless to say, he never showed cause he knew we were going to be upset. So at 7:30pm I called and the guy lied and said he tried to call but the line was always busy. I told her that was not true as no one had been on the phone since he called almost 3 hours earlier he just didn't want to show up. We should be down for the first customer the next day but no, they want to throw us back in the pool and start over. Next available time is 4/26 and I told her we better be first because our lawn has to be mowed and we can not waste another day sitting around for nothing. She said she would put it down that we request it and I said it better be a hard stress because this is not how the customer should be treated. I asked for a manager and of course you can grow old waiting on any manager answering the phone. last time my husband waited for a manager no one ever answered or came back to the phone. I noticed this one the #1 complaint when researching the lawnmowers is the horrible service and RUDE RUDE RUDE customer reps. She asked if I would like a call back at my convenience and I said been there and no one ever calls. This is a waste of my warranty money. Sounds like you need to get more repair people so that the customer doesn't have to suffer. Hopefully they will know what they are doing when they show up because so far they haven't shown their intelligence yet. Sears needs to do something about this. It would be nice to speak to a manager who knows how to be a manager and run a business and will take charge of the situation.

    Hi there, upsetntexas! Thanks so much for sharing your experience on MySears! I am so sorry to hear of the troubles you are having with your lawnmower repair and our customer service. I am going to p…
  15. Home & Family where can i complain about the repair services offered by sears?

    Thanks for the update, shedman2! I am sure your case manager will continue to be a great resource for you. We would love to hear how things turn out!
  16. Home & Family Defective Dryer Design & Poor Service From Sears=No More Kenmore For Us!

    Hi there, alylar! Thanks for sharing your thoughts with us today. I am sorry to hear about the issues you having with your dryer. I have sent your concerns along to the SearsCares team, who will be by…
  17. Home & Family Kenmore electric range, model 790, control panel burned out in less than 5 years

    Hi ORridger! Thanks for posting on MySears today! You will want to give the folks at 1-800-4-MY-HOME a call. They will be able to help. Let us know how things go with your stove repair. Than…
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