Types of Badges

Community Manager Comm Mgr

Comm Mgr

Community managers take care of the entire community so we can enjoy it.
Moderator Moderator

Moderator

Moderators are the good people who help get questions answered and make sure everyone follows the rules.
Expert Expert

Expert

Experts are the smart cookies who know a ton about products and answer questions.
Sears Cares Sears Cares

Sears Cares

People with this badge are trained customer care representatives who make sure you get help when you need it.
Associate Associate

Associate

Associates are actual employees of Sears Holding Corporation, but not part of the Community Team.
Vendor Vendor

Vendor

These are business partners of or suppliers to Sears Holdings Corporation.
Editor Editor

Editor

Editors are grammar gurus who create blogs and guides that you will enjoy.
Sr. Blogger Sr. Blogger

Sr. Blogger

Count on these topical wordsmiths to deliver blogs and guides that matter to you.
  1. Home & Family Unacceptable experience--delivery delayed by 4 days

    Welcome to MySears, bethfavs! I am sorry to hear about the delay in your refrigerator delivery. I have sent your concerns along to the SearsCares team, who will be happy to discuss your options with…
  2. Outdoors Let me make sure I understand. I take my mower for repairs and specifically list "oil leak" and loss of power. Your repair facility wipes the oil off, changes the spark plug and air filter and sends the mower back without even attempting to find the oil leak. I mow for 25 minutes and oil is again leaking down the sides and rear of my mower. I make a video showing the oil residue and oil standing on the mower deck in at least 2 different places and return the mower with a repair ticket that says only "oil leaks not addressed on previous work ticket #1917036". You repair facility has the mower for 7 more days and I get an email from you stating they could find no oil leak and were returning the mower AFTER DOING NOTHING! I request they clean the oil from the mower deck and air filter and run the mower for 30 minutes before it is returned. Then the "senior tech" claims he found an oil leak in the air filter gasket, replaced it and again sent the mower back WITHOUT EVEN TRYING to find the other oil leaks. After taking my mower home again and just a visual inspection, it is obvious your repair facility has again made no attempt to find the oil leak, since they haven't even cleaned the old oil and residue off, and again, after running the mower for 20 minutes, oil is running down the sides and rear of the engine. At this point it is very apparent your repair center is either absolutely incompetent OR they have no intention of honoring my protection agreement. I take the mower apart, find the VERY OBVIOUS oil leak, make another video to show your "highly trained" technicians where the oil is pouring out the top of the engine and send it in AGAIN for the same repairs that were supposed to have been done back in February. NOW after 2 opportunities and 10 days to do repairs, ON WHICH THEY REFUSED TO EVEN ATTEMPT TO FIND THE OIL LEAK, I'm going to be without my mower for another 2 weeks and NOW instead of replacing a mower with a MAJOR engine problem, your service advisor feels it's imperative to fix the problem that they NEVER would have looked for or found if I had not done my videos instead of replacing the faulty product. I do not feel this is the right decision nor do I have any faith that your repair center is capable of fixing something they could NOT EVEN FIND after 2 trips to their facility. At this point, after the hassle and frustration since February, and the incompetent and dishonest treatment from your repair center, who do I speak to about a FULL refund of the money spent on the “protection agreement “. It is NOT worth the paper it’s written on!!

    Thanks for the update, rogero51! I am so sorry to hear this has yet to be resolved for you. I have passed your comments along to the team. Look to hear from someone soon.
  3. Saving Money when's the next friends and family

    Hi there, crafts88man! Thanks for your question today! The next Family and Friends Event will be May 4th. You can always check here for details, or visit the

    Home & Family On March 16th I called the Sears National Installation Office to set up installation of a microwave. I spoke to Representative Chris. I was quoted the price of $169.99. I have just received my Credit Card Statement only to find that I was charged $179.16. I called back to the Installation center to find out the reason for the discrepancy. After speaking to 4 different representatives all they could tell me is that the $9.17 difference was a "special tax". When asked what the special tax was for not one person could explain. I then asked to speak to a supervisor and was connected to Bianca. She too stated that it was a special tax and proceeded to guess at the reasons why I may have been charged the special tax. She then connected me to a representative that sells the installation and her explanation was that it was a special tax and that was what she was told to tell me. I understand what tax is. I don't get why it was charged. This level of customer service is unacceptable. Someone needs to explain what/where the "special tax" is going. What agency is getting the tax? It is not NJ state sales tax. When I purchased installation for my dishwasher, I was not charged any tax. I have purchased over $4000 worth of appliances from Sears and the experience at all other levels has been fine. Your call center falls short.

    Hi donda2! I sent your comment along to the team. Look to hear from someone soon! Thanks!
  4. Home & Family I'm trying to checkout on the Sears website, but it won't let me.

    Welcome to MySears, duvallz! Sorry to hear you are having such issues with your purchase! Have you tried to clear cache on your browser and then re-open it? If so, I would recommend getting in touc…
  5. Home & Family How can I get my photos from Sears Portrait Studio?

    Hi there, HeartbrokenMama! Unfortunately, we have no access to any photo records taken through Sears Portrait. I am so sorry! I wish there was more we could do.
  6. Home & Family On March 16th I called the Sears National Installation Office to set up installation of a microwave. I spoke to Representative Chris. I was quoted the price of $169.99. I have just received my Credit Card Statement only to find that I was charged $179.16. I called back to the Installation center to find out the reason for the discrepancy. After speaking to 4 different representatives all they could tell me is that the $9.17 difference was a "special tax". When asked what the special tax was for not one person could explain. I then asked to speak to a supervisor and was connected to Bianca. She too stated that it was a special tax and proceeded to guess at the reasons why I may have been charged the special tax. She then connected me to a representative that sells the installation and her explanation was that it was a special tax and that was what she was told to tell me. I understand what tax is. I don't get why it was charged. This level of customer service is unacceptable. Someone needs to explain what/where the "special tax" is going. What agency is getting the tax? It is not NJ state sales tax. When I purchased installation for my dishwasher, I was not charged any tax. I have purchased over $4000 worth of appliances from Sears and the experience at all other levels has been fine. Your call center falls short.

    Hi there, donda2! Thanks for reaching out on MySears! I am sure the SearsCares team will be able to look into this charge for you, and do what they can to rectify this issue. A team member will …
  7. Home & Family When will Craftsman hand tools be made in USA

    Thanks for your thoughts on this, hkyupelyan. We appreciate your input. I will share your idea to promote that line to our Tools team.
  8. Home & Family Why do you not allow your whole tool catalog to be downloaded in pdf form. I have a slow internet connection that make using the online catalog difficult

    Hi there, derase! Thanks for your question today. You can download individual pages of the tool catalog in PDF form. Some folks will download all the pages from their favorite category, such as the…
  9. Home & Family I have a Kenmore electric stove the element light stays on?

    Hi there, jdk6166! Thanks for visiting the MySears Community today with your question. Our Appliance Expert can offer a bit of advice to let you know what the next step would be to help with this co…
  10. Saving Money how do I findout my reward points balance?

    Welcome to MySears, Zeronightmare4! Thanks for your question today. You can find your points balance once you register and log in to the ShopYourW…
  11. Home & Family Kenmore electric range, model 790, control panel burned out in less than 5 years

    Hi there, mvbrunner! Welcome to MySears! Have you called the folks at Sears Home Service? They will be able to make sure your range is properly repaired. 1-800-4-MY-HOME Let us know! Thanks!
  12. Home & Family Who at Sears Can HELP me with my Washing Machine Repair that has been going on since 1/10/14??????

    Welcome to MySears, ChrystalEckes! I am sorry to hear of the frustrations you have had with your washer repair. I have passed along your comments to the SearsCares team, who will be by in a bit lookin…
  13. Home & Family where can i complain about the repair services offered by sears?

    Welcome to MySears, Murm! I am sorry to hear of the frustrations you have had with your dishwasher repair. I have passed along your comments to the SearsCares team, who will be by in a bit looking t…
  14. Home & Family Kenmore electric range, model 790, control panel burned out in less than 5 years

    Welcome to MySears, cbond1990! The folks at Sears Home Service will be able to help. 1-800-4-MY-HOME They will be able to set you up with a repair appointment to make sure your range is properl…
  15. Saving Money Is the weekly ad found in Sunday newspapers supposed to for items on sale in evey Sears store, or just my local Sears store?

    Thanks for all your feedback and questions, Mtem! I will be sure to pass this along to the Ad team.
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