Types of Badges

Community Manager Comm Mgr

Comm Mgr

Community managers take care of the entire community so we can enjoy it.
Moderator Moderator

Moderator

Moderators are the good people who help get questions answered and make sure everyone follows the rules.
Expert Expert

Expert

Experts are the smart cookies who know a ton about products and answer questions.
Sears Cares Sears Cares

Sears Cares

People with this badge are trained customer care representatives who make sure you get help when you need it.
Associate Associate

Associate

Associates are actual employees of Sears Holding Corporation, but not part of the Community Team.
Vendor Vendor

Vendor

These are business partners of or suppliers to Sears Holdings Corporation.
Editor Editor

Editor

Editors are grammar gurus who create blogs and guides that you will enjoy.
Sr. Blogger Sr. Blogger

Sr. Blogger

Count on these topical wordsmiths to deliver blogs and guides that matter to you.
  1. Home & Family Kenmore electric range, model 790, control panel burned out in less than 5 years

    Hi there, mvbrunner! Welcome to MySears! Have you called the folks at Sears Home Service? They will be able to make sure your range is properly repaired. 1-800-4-MY-HOME Let us know! Thanks!
  2. Home & Family Who at Sears Can HELP me with my Washing Machine Repair that has been going on since 1/10/14??????

    Welcome to MySears, ChrystalEckes! I am sorry to hear of the frustrations you have had with your washer repair. I have passed along your comments to the SearsCares team, who will be by in a bit lookin…
  3. Home & Family where can i complain about the repair services offered by sears?

    Welcome to MySears, Murm! I am sorry to hear of the frustrations you have had with your dishwasher repair. I have passed along your comments to the SearsCares team, who will be by in a bit looking t…
  4. Home & Family Kenmore electric range, model 790, control panel burned out in less than 5 years

    Welcome to MySears, cbond1990! The folks at Sears Home Service will be able to help. 1-800-4-MY-HOME They will be able to set you up with a repair appointment to make sure your range is properl…
  5. Saving Money Is the weekly ad found in Sunday newspapers supposed to for items on sale in evey Sears store, or just my local Sears store?

    Thanks for all your feedback and questions, Mtem! I will be sure to pass this along to the Ad team.
  6. Saving Money my layaway payment not showing up

    Hi there, Nflpaypay1! Thanks for posting. I replied to your original thread as did a member of the SearsCares team.

    Home & Family Hi there. I paid the remaining balance of my layaway on Monday. The website said it would take 1 business day to post. This was fine because I didn't want the dishwasher delivered until Thursday. I figured the worst that could happen would be I would have to pick it up at a store. When I pressed the "make payment" button, the system showed the payment for one second and then an error message popped up that said "temporarily unavailable." I didn't want to make another payment so I called my bank immediately. They said that yes, the funds were removed from my account and it was up to sears to capture the payment-that I couldn't cancel the payment via the bank. Tuesday, I called sears customer service. The rep was nice, apologized and said he would put me on hold to talk to a manager. He returned, said the manager said it typically takes 1-2 business days for internet payments to post. Also, that it would show I paid the balance in full by the end of business yesterday. Today I called again as the payment is still out of my bank account. I was put on hold so the rep could talk to a manager. I explained that I would like to talk to a manager because I was told that the payment would post by end of business yesterday-day 2 of the "1-2 day" posting period. The case manager was aggressive and rude. Argumentative and unprofessional. I imagine that if she paid 560 dollars for an appliance, she would be eager to resolve a potential computer glitch on Sears end as well. PS. THOSE calls should be recorded, as she interrupted me several times as I tried to explain that I'm concerned the payment of 405.81 is in limbo. Just rude. Anyway, I asked to speak to a manager after the CM told me it was 3-5 business days to post. This is unreasonable. It was taken out of my bank account immediately...I feel like I'm just being given random days to wait and see if Sears ever gets the payment. The CM told me she was the highest manager " on the line" and that if I wanted to speak to someone else, I should "hang up, call back and ask for someone else." Nice. I realize that this generation of employees aren't truly dedicated to customer service-but come on. I've been in the service industry for years. If I treated someone with her amount of disrespect, I'd be sacked immediately. I searched for an escalation number and found one. I called to speak with another CM. Although he was nice, he was completely unable to direct me to an IT department to report a potential bug, tell me what the sears system says about my phone call yesterday, or give me an explanation as to why the online payment center says 1 day to post, why the CSR I talked to yesterday said 1-2 days, why the CM I talked to today said 3-5 days...I even offered to have someone call my bank to confirm the payment is out there, waiting for sears to capture it so it may motivate someone to research it. I made the payment on Monday because I need the dishwasher tomorrow. Had the website said "it will take 5 business days to post this payment", I would have made the final payment last Monday. But, it has always said 1 day to post. My brother will be here tomorrow to install the dishwasher. I will even pick it up myself at a store somewhere. I just don't want the run around anymore. It ruins my day. Thank you for listening. Please help.

    Hi there, Nflpaypay1! Thanks for reaching out on MySears today! I am sorry you are having such troubles with your layaway payment refund. The SearsCares team will be happy to follow up on that with…
  7. Saving Money Is the weekly ad found in Sunday newspapers supposed to for items on sale in evey Sears store, or just my local Sears store?

    As I mentioned above, the ads change according to the sales available in each region. Often, the deals may be the same in all areas, but it is nice to have the ability to advertise for individual sal…
  8. Home & Family We have an older Kenmore washer w/ dryer stacked on top (dryer model # 417.69042991), and have been informed that the washer bearings are failing. We'd like to keep the dryer, since it just got serviced a few months ago and is doing great. Are there washers available now on which we can stack the old dryer?

    Hi there, MarcusCollins! Welcome to MySears! Thanks for posting your question today. Our Appliance Expert can let you know what options are available to stack on your dryer. He will be by in just a…
  9. Home & Family When are you going to correct the bugs in the customer service section concerning old phone numbers and addresses substituted for current order information? When are you going to clarify the 800-732-7747 and 888-351-7596 problems. Your two customer service groups are uncommunicative and dysfunctional.

    Hi there, timlennon! Welcome to MySears! I am sorry to hear you are having trouble communicating with the customer service team on your water heater delivery and installation. The SearsCares team c…
  10. Home & Family I have a service contract on my washer. I scheduled a repair today for between 8 and 12. When I called at 12:09 they said the tech was an hour late. Should I take you to small claims court because I lost a days wages?

    Hi there, michaelispissed! I am sorry to hear the repair tech was late for your appointment today. I have passed this along to the SearsCares team, who will reach out in a bit looking to directly co…
  11. Saving Money Is the weekly ad found in Sunday newspapers supposed to for items on sale in evey Sears store, or just my local Sears store?

    The ads do change when there are deals specific to that region. This may not be a weekly occurrence, but the option remains there, when needed. Thanks for your questions!
  12. Saving Money Is the weekly ad found in Sunday newspapers supposed to for items on sale in evey Sears store, or just my local Sears store?

    Hey Mtem! They are updated weekly and are for each specific region. So, yes, perhaps it should read "Weekly Local Ads". I will share that feedback with the Ad team. Thanks for your insight!
  13. Food & Cooking Clean light keeps flashing on my Kenmore Elite dishwasher. Is there a filter that I can clean?

  14. Home & Family where can i complain about the repair services offered by sears?

    Welcome to MySears, Lunnms! I am so sorry to hear of the troubles you have gone through with your washer repair. A SearsCares team member will be by in just a bit looking to help. You will be assig…
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