Types of Badges

Community Manager Comm Mgr

Comm Mgr

Community managers take care of the entire community so we can enjoy it.
Moderator Moderator

Moderator

Moderators are the good people who help get questions answered and make sure everyone follows the rules.
Expert Expert

Expert

Experts are the smart cookies who know a ton about products and answer questions.
Sears Cares Sears Cares

Sears Cares

People with this badge are trained customer care representatives who make sure you get help when you need it.
Associate Associate

Associate

Associates are actual employees of Sears Holding Corporation, but not part of the Community Team.
Vendor Vendor

Vendor

These are business partners of or suppliers to Sears Holdings Corporation.
Editor Editor

Editor

Editors are grammar gurus who create blogs and guides that you will enjoy.
Sr. Blogger Sr. Blogger

Sr. Blogger

Count on these topical wordsmiths to deliver blogs and guides that matter to you.
  1. Home & Family I have a service contract on my washer. I scheduled a repair today for between 8 and 12. When I called at 12:09 they said the tech was an hour late. Should I take you to small claims court because I lost a days wages?

    Hi there, michaelispissed! I am sorry to hear the repair tech was late for your appointment today. I have passed this along to the SearsCares team, who will reach out in a bit looking to directly co…
  2. Saving Money Is the weekly ad found in Sunday newspapers supposed to for items on sale in evey Sears store, or just my local Sears store?

    The ads do change when there are deals specific to that region. This may not be a weekly occurrence, but the option remains there, when needed. Thanks for your questions!
  3. Saving Money Is the weekly ad found in Sunday newspapers supposed to for items on sale in evey Sears store, or just my local Sears store?

    Hey Mtem! They are updated weekly and are for each specific region. So, yes, perhaps it should read "Weekly Local Ads". I will share that feedback with the Ad team. Thanks for your insight!
  4. Food & Cooking Clean light keeps flashing on my Kenmore Elite dishwasher. Is there a filter that I can clean?

  5. Home & Family where can i complain about the repair services offered by sears?

    Welcome to MySears, Lunnms! I am so sorry to hear of the troubles you have gone through with your washer repair. A SearsCares team member will be by in just a bit looking to help. You will be assig…
  6. Saving Money Is the weekly ad found in Sunday newspapers supposed to for items on sale in evey Sears store, or just my local Sears store?

    They ads change weekly for each local store, Mtem. It is just the way the site lets members know that the ads reflect their specific region, and that they change weekly. Hope that helps!
  7. Outdoors How can Sears charge $240.00 for a replacement bag for a lawn vacum that costs less than $700.00 to replace the entire unit? This is so ridiculous that I

    Hi there, Jim32301! Thanks for posting on MySears! Can you provide the model number of your vacuum along with the model number of the bag you are looking to purchase? I would like to look into this…
  8. Home & Family where can i complain about the repair services offered by sears?

    Hi there, Rooeintan! Thanks for sharing your thoughts with us today. I am sorry to hear about the issues you have had with your dishwasher repair. I have sent your concerns along to the SearsCares …
  9. Home & Family Kenmore electric range, model 790, control panel burned out in less than 5 years

    Sure-I can have our Appliance Expert stop by to share his knowledge on your range. He will be by in a bit with a reply. Thanks!
  10. Home & Family Kenmore electric range, model 790, control panel burned out in less than 5 years

    Hi there, tigfan! Welcome to MySears! Have you called the folks at Sears Home Service? They will be able to make sure your range is properly repaired. Let us know! Thanks!
  11. Home & Family model#795.71053 - bottom of freezer with build up of thick ice on defrost pan . otherwise seems to work fine. any way to confirm proper function of defrost/evaporation cycling of the unit?? no error codes seen on display.

    Hi there, Doc48! Welcome to MySears! I am sure our Appliance Expert can help to diagnose what the issue is you are having with your refrigerator. He will be by shortly with an answer. As soon as h…
  12. Home & Family I will NEVER user Sears again for any home remodeling projects again! I want the CEO's email and phone number.

    Hi there, katec0042! I am so sorry to hear this issue has not been resolved. I have forwarded your comments along to your case manager.
  13. Home & Family Kenmore electric range, model 790, control panel burned out in less than 5 years

    Welcome, tweetyzmom1! Thanks for visiting MySears today. Keep us posted on your service call! I am sure you will be taken good care of by the repair tech.
  14. Food & Cooking On March 6, 2014 @ appoximately 1415 hours, I assisted my 81 year old mother in a microwave purchase from Sears 999 Pasedena Blvd, Pasadena, TX 77506. A Sears store merchandise employee (later Identified by Sears manager Ms. Cruz *****), as ARON brought out a microwave in a box that was clearly badly damaged. I requested from ARON that the microwave be replaced by one that was not in a damaged box. ARON replied that that was the only one available. My 81 year old mother and I took it home and found the front glass door shattered. We returned asking for a manager to identify the employee that refused to replace the microwave. Manager **** said his name was ARON and exchanged the damaged microwave with one that was not in a damaged box. I will suggest that ARON,(correct spelling unknown), be mandated time off equal to the cost of this item, (Kenmore Model # 405.72122310), being $139.00 before tax or dismissed & told he should seek employment outside of customer service. Mr. T***

    Hi there, Telco! Thanks so much for sharing your feedback on your most recent shopping trip. I am sorry to hear you were not taken care of on your first trip, but that the store manager was able to …
  15. Home & Family my washing machine has been broken for over a month now

    Hi there, Jodimelissa! Thanks for taking the time to share your experience on MySears today. I think we can help! The SearsCares team will reach out in a bit to offer their assistance in discussing…
More >