Types of Badges
Comm MgrCommunity managers take care of the entire community so we can enjoy it.
ModeratorModerators are the good people who help get questions answered and make sure everyone follows the rules.
ExpertExperts are the smart cookies who know a ton about products and answer questions.
Sears CaresPeople with this badge are trained customer care representatives who make sure you get help when you need it.
AssociateAssociates are actual employees of Sears Holding Corporation, but not part of the Community Team.
VendorThese are business partners of or suppliers to Sears Holdings Corporation.
EditorEditors are grammar gurus who create blogs and guides that you will enjoy.
Sr. BloggerCount on these topical wordsmiths to deliver blogs and guides that matter to you.
Roscommon, We are sorry to hear that you are having issues with receiving service for your refrigerator.. My name is Kurt with our Sears Cares Escalation team. We definitely understand your frustr…
Home & Family I want to know where my items are that I ordered and paid for, from Sears ShopYourWay on December 3, 2013, No one at SEARS, seems to have any answers.
MBennett260, Thanks for the update. We will ensure this post is forwarded to your case manager's attention for review. Thank you, Kurt M.. MySears Community Moderator
Home & Family How do u get ANYONE from Sears so called "Customer Service" to respond/resolve an issue? I set up delivery, installation and haul away under the service protection agreement on September 6 for the 19th and continue to get the run around from Sears customer service. Tonight I was told they could do it on the 30th. What happened to customer service and why won't the service contract assist in this mix-up?
JLM8189, Thank you for taking time to inform us about your recent experience with your recent order. We apologize for any frustrations you have experienced while trying to get your mother’s new …
Roe_Buck, We apologize that have not been able to get in direct contact with your case manager. We will forward your post to their attention. Thank you, Kurt M. MySears Community Moderator
Home & Family Does anyone know what my recourse is when Segwick denies a claim? My hardwood floow was damaged after my refrigerator water line leaked not once but twice! The first time the tech repaired the leak and then 5 months later it sprank a leak again! This time the tech replace the line and he opened an axikit took pictures of the damage and even had us sign a release. He gave us the information to call Segwick who were very nice to start I followed all there advice did what they told me so I was very surprised to get a letter saying the claim was denied. They even went as far as saying I was not telling the truth about the incident as they said they talked to the service tech! After that Segwick has been very rude and told me they really did not care what I did next. I called corporate and they also said Segwick makes the decisions. So needless to say I have not had anything done and my hardwood floor looks terrible and I am left to deal with this alone. Anyone that can give me any help would be greatly appreciated.
sad60, Sorry for any delay. We have forwarded your contact information and we will have a case manager be in touch soon. Thank you, Kurt M. MySears Community Moderator
Outdoors Can you please send me the contact details of CEO of Sears as I would like to make a complaint
Bill45555, We appreciate you reaching out and making us aware of your concerns. We apologize for any frustrations that have been caused during this time as well. My name is Kurt with our Sears Car…
Home & Family I was given a gift certificate to sears portrait studio, which has since gone out of business. My gift certificate is still valid and i would like to know how I will be reimbursed/ how it wil be honored?
BrendaTapia, Thank you for bringing your portrait studio git certificate concern to our attention. Pleas accept out apologies for any inconveniences that have been caused due to the closure of the…
General Has anyone else been lied to about the sears credit card? I was told I could get cash from an ATM and found out that I was lied to I had to talk with some idiot from India who clearly could care less about sears lying about the cash that would cost me $300 per transationSteve Beck Colorado
Tabb, We are sorry to hear that you have not received your gift card as of yet. My name is Kurt with our Sears Cares Escalation team. We would be happy to look into this matter and have a case ma…
Home & Family After paying over $600 for a service plan on our range, refrigerator and freezer, we need service and are told that they don't care if we do have a freezer full of meat, they cannot come out to repair our freezer for almost a week. I don't think we will be buying any more Sears products. We bought every appliance in the house from Sears because of the extended protection plan on them. Now that we know they don't or won't schedule emergency repairs when needed, we will begin buying from Lowe's or a local appliance store. I can understand a range or dishwasher, even a washer or dryer, but a refrigerator or freezer is different. If the rest of the controls go out, Sears is going to have to replace our freezer and all the meat (mostly t-bones and rib-eye steaks) which will cost more than the $600 that it cost for the warranty plan. Oh, yes, they definitely won't transfer us to a supervisor -- because the people who answer the phones are overseas (heavy accents we cannot understand) and work out of their homes so there are no supervisors. Sorry Sears, you just lost a long-time customer (over 40 years).
nomoresears--, Thank you for taking time to inform us about your recent experience with trying to set service for your refrigerator. My name is Kurt with our Sears Cares Escalation team. We would …
Home & Family I have a new Kenmore dishwasher that is not working. We had repair here twice, the second time yesterday, but our problem is still not resolved. The dishwasher does not empty. Dirty water remains in the bottom after the cycle. This dishes are not getting clean. And now we have to wait two more weeks for another repair person to come out!!! Guess we will be washing a lot of dishes by hand this Thanksgiving!! Can't you come out sooner Sears and save my Thanksgiving? I think it is time to bag this dishwasher and give me new one. I don't think anymore Kenmore appliances are in my future!
doindishes, Thank you for taking time to inform us about your recent experience with the service of your dishwasher. We apologize for any frustrations you have experienced with the repair attempts …
Home & Family I am seeking assistance as quickly as possible over an issue caused by your company, leaving me over $2,460.00 in the whole. No one in your customer service department seemed to be able to provide any answers or solutions. I have been a Sears card holder for over 16 years only to find out now that this is how you treat your customers?
Tripletmom68, We are sorry to hear about your recent customer service experience.My name is Kurt with our Sears Cares Escalation team. We would be more than happy to have a case manager speak with…
Home & Family How can the Xbox One be arriving from all other retailers but Sears is saying to wait 2 weeks for it's pre-orders to arrive?
homeyfries, We appreciate you informing us about your recent online order experience.My name is Kurt with our Sears Cares Escalation team. We would be happy to speak with you and address any conce…
Food & Cooking Sears service is terrible I have over 31 protection agreements and have been waiting over 2 weeks to just get a tech to come look at a fridge that is not cooling.
alsmith36421, Thank you for taking time to inform us about your recent experience with setting service for your refrigerator. We can definitely understand the importance of having a functioning ref…
Food & Cooking The oven racks fall in my Sears Kenmore Elite oven ranges. This is dangerous and I am wondering why you have not done a recall on this product or contacted owners to have this fixed. Hot spills occur when the racks fall while baking! The repairman came but cannot replace the oven wall until Dec 3rd.
verncheryl, Thank you for taking time to inform us about your recent repair experience concerning you range. We can definitely understand your concerns with the racks not being stable. My name is …
Home & Family How do I get ahold of my Case Manager? I've been without a one year old Kenmore Elite refridgerator for over 2 months and a 5th technician visit today still did not correct the issue. He advised that this qualifies for the lemon law and I would like to discuss with my supposed Case Manager.
suejugan, We are sorry that you have not been able to speak with your case manager directly. At this time, I will forward your post to their attention and they will be in touch. Thank you, Ku…
Home & Family I just ordered multiple refrigerators online at Sears Outlet (I'm a loyal customer and have received over 80% off before). I received confirmations on four of my purchase. Three for pickup (I wanted to install today) and one for delivery. I had rented a truck to get my orders for pick up and luckily checked my email an hour plus later I received a cancellation on one of my other orders. I called regarding the cancellation and was told was out of stock. I had found that odd in that the store actually called me to confirm my order ( I had orded two there). It turns out that was a lie. There was a problem with the pricing. My concern is that I followed the process. The order was accepted, then I was told order details were being verified and then I received a confirmation ( this was a two hour process). I waited until confirmation to get my management company moving, tenants to remove items, rent truck, etc.. I have now been told that other orders have also been cancelled ( I called and asked Sears). I'm lucky I stopped some of the activity, but am concerned that no one called. I already have my time and expense as well as my mgt company and tenants upset. I'm not sure what has been cancelled and what hasn't. The call center told me to "send and email". I've driven over 200 miles to pick up an item before. I'm glad this time everything is within 25 miles but I'm still upset they would do this to a good customer. (I've bought refrigerators, ovens, d/w, etc) as I have numerous properties and had good luck up until today. My question is "What the heck?" How do I find what's valid, what's not, and how do I get I get my refrigerators? The call center was not much help other than "tough".
D-in_TX, We are sorry for any troubles you have experience with your Sears Outlet online order. My name is Kurt with our Sears Cares Escalation team. We would be happy to speak with you and see wha…