Types of Badges

Community Manager Comm Mgr

Comm Mgr

Community managers take care of the entire community so we can enjoy it.
Moderator Moderator

Moderator

Moderators are the good people who help get questions answered and make sure everyone follows the rules.
Expert Expert

Expert

Experts are the smart cookies who know a ton about products and answer questions.
Sears Cares Sears Cares

Sears Cares

People with this badge are trained customer care representatives who make sure you get help when you need it.
Associate Associate

Associate

Associates are actual employees of Sears Holding Corporation, but not part of the Community Team.
Vendor Vendor

Vendor

These are business partners of or suppliers to Sears Holdings Corporation.
Editor Editor

Editor

Editors are grammar gurus who create blogs and guides that you will enjoy.
Sr. Blogger Sr. Blogger

Sr. Blogger

Count on these topical wordsmiths to deliver blogs and guides that matter to you.
  1. Home & Family How do I contact Edward Lampert, Sears CEO, concerning the incompetence and callousness of Sears Customer Service concerning delivery/installation and warranty service?

    Hello NeedAnswersinAL! My name is Liz and I am a member of the Sears Cares Escalations team. We appreciate you for reaching out to us. We can truly understand your frustrations with waiting to have…
  2. Food & Cooking called Sears after my refrigerator went out on Jan 13 and guess when they can repair it?....Feb 3rd..I ask, is this acceptable? I say no! I purchased a master warranty at the price of $469 and this is the best they can do? come on Sears..I'm done with trying to get anything done. I've called for 4 x's with nothing done but each person telling me they will get someone here sooner. That never happened. I've purchased several appliances from Sears and manage rental properties and I can honestly say, I will never purchase anything else there! They've really hurt themselves. Either they don't have enough techs hired or the volume of defected appliances are too much to handle.

    Hi Brisanders! My name is Liz and I am a member of the Sears Cares Escalations team. We thank you for posting about this matter regarding your refrigerator repair. We can truly understand how frus…
  3. Home & Family Do you ever answer customer complaints??

    Hi Twingal1! My name is Liz and I am a member of the Sears Cares Escalations team. We thank you for posting about this matter regarding your dishwasher. We truly apologize for the troubles you ha…
  4. Home & Family How do I submit a complaint to the Office of the President for Sears Holdings about Sears.com

    Nsdevoe, We thank you reaching out to us in regards to you washer and dryer and apologize for the confusion when sending your information. We have received your contact information and forwarded thi…
  5. Home & Family where can i complain about the repair services offered by sears?

    Hi Huntsvil! My name is Liz and I am a member of the Sears Cares Escalations team. We thank you for letting us know about your refrigerator. We certainly understand your disappointment with what has…
  6. Home & Family Where can I find the contact information for Edward Lampert (CEO) of Sears to send him information about a bad delivery experience?

    Hello Kayla-MyImpression! My name is Liz and I am a member of the Sears Cares Escalations team. We thank you for posting about this matter regarding your washer and dryer. We can truly understand ho…
  7. Home & Family where can i complain about the repair services offered by sears?

    Hi MsRadBad! My name is Liz and I am a member of the Sears Cares Escalations team. We thank you for posting about this issue. We certainly understand your frustrations with what has occurred with …
  8. Health & Fitness Need help contacting someone who can help me

    Smontealvo, We thank you for letting us know about this. We apologize for your continued frustrations. We have forwarded your post over to your case manager for contact. Again, we do apologize for…
  9. Home & Family Who do you complain to about Sears Home Improvement? No one returns calls, the poor quality of the $11,000 HVAC installation is causing health problem and destroying my home.....and the incompetent installer is NOT going to do the repairs

    Hello Excustomer_9872! My name is Liz and I am a member of the Sears Cares Escalations team. We thank you for bringing this matter to our attention. We certainly can see why you are so frustrated wi…
  10. Home & Family I have a sears service agreement on a kenmore dryer. Scheduled an appointment and explained that the front panel was not working. Service man arrived December 26, took one look at panel "You need a new panel" Duh! Ordered panel and said he would be back January 7. January 6, call from service dept said panel is backordered to March 21- 3 months. No guarantee then. Sears offered to pay for rental but I hve no room to store extra dryer and would require tearing out doors to move down hall. Just having hard tiime believing the main part on a 7 year old dryer is unavailable. Previous kenmore dryer was 21 years old and workling when I gave to nephew and could still get parts locally. What gives with the ridiculous time table? Service agreement expires in April and doubt will be fixed by then.

    Hello, JTice! My name is Liz and I am a member of the Sears Cares Escalations team. We thank you for posting about this matter regarding your dryer. We can truly understand how overwhelming this iss…
  11. Home & Family does anybody know how to get in touch with the blue ribbon team?

    Hello,1gene1! My name is Liz and I am a member of the Sears Cares Escalations team. We thank you for posting about this matter regarding your washer repair experience. We would very much like to …
  12. Home & Family How do I get in contact with the right person to process my refund?

    Hello, Fgalang18, My name is Liz and I am a member of the Sears Cares Escalations team. We thank you for posting about this matter. We certainly understand your frustrations with what has occurred w…
  13. Home & Family How do I file a complaint about Sears and their customer service? They do not provide all the information to the customer so they can steal money from them which is basically happening too me!

    Hello Avisc1126! We thank you for letting us know about the delay in contact from your case manager. We will forward your post over to our case management team for contact. Thank you, Liz R. M…
  14. Home & Family Please provide email for CEO Edward Lampert

    Hello, Sunnyallen! My name is Liz and I am a member of the Sears Cares Escalations team. We thank you for letting us know about this matter regarding your appliance. We can truly understand your fr…
  15. Home & Family Dissatisfaction with the customer service and management in furnace repair

    Hello Karla12! My name is Liz and I am a member of the Sears Cares Escalations team. We thank you for posting about this matter regarding your order. We can truly understand how overwhelming this is…
  16. Food & Cooking The oven racks in Kenmore Elite (Model 790.31043302) Fall Down and have caused burns?

    Hello, Todd1235, My name is Liz and I am a member of the Sears Cares Escalations team. We thank you for posting about this matter regarding your dishwasher and oven. We can truly understand how over…
  17. Outdoors When your Craftman snow blower catches fire and Sears says it it fixed but it happens again and again. What number can I call? All the benefits administration tell me is it has to happen four times in a year or they can't replace it.

    Irate-customer, My name is Liz and I am a member of the Sears Cares Escalations team. We thank you for posting about this matter. We certainly understand your frustrations with what has occurred wit…
  18. Home & Family where can i complain about the repair services offered by sears?

    Screwed52, We thank you for taking the time to let us know about this situation regarding your oven. My name is Liz and I am a member of the Sears Cares Escalations team. We can truly understand h…
  19. Home & Family How can I get an online order issue resolved when the customer service staff are rude and unhelpful?

    Cmarinar, We thank you for bringing this to our attention. We apologize for your continued frustrations and delay in contact. We have forwarded your post over to your case manager. Again, we do…
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