Types of Badges

Community Manager Comm Mgr

Comm Mgr

Community managers take care of the entire community so we can enjoy it.
Moderator Moderator

Moderator

Moderators are the good people who help get questions answered and make sure everyone follows the rules.
Expert Expert

Expert

Experts are the smart cookies who know a ton about products and answer questions.
Sears Cares Sears Cares

Sears Cares

People with this badge are trained customer care representatives who make sure you get help when you need it.
Associate Associate

Associate

Associates are actual employees of Sears Holding Corporation, but not part of the Community Team.
Vendor Vendor

Vendor

These are business partners of or suppliers to Sears Holdings Corporation.
Editor Editor

Editor

Editors are grammar gurus who create blogs and guides that you will enjoy.
Sr. Blogger Sr. Blogger

Sr. Blogger

Count on these topical wordsmiths to deliver blogs and guides that matter to you.
  1. Food & Cooking The racks in my Kenmore Elite oven continue to fall out. I have been burned from them falling with the slightest weight on them. I read here there are many others with the same problem what is the fix for this issue in your product?

    Dear ngrowe, We are sorry to hear that you are having troubles with your stove. We appreciate you in taking the time to bring this situation to our attention with the racks falling out of placement…
  2. Home & Family HOW ABOUT A CLASS ACTION LAW SUIT? I'M DONE WITH THE GAMES WE PAID SINCE 1978 AND NOW WHEN WE NEED THE WASHER REPLACED THEY DON,T CARE. I'M FOR GETTING THERE ATTENTION IN COURT. JOIN ME

    Hello nothankstosears, We thank you for taking the time to post about your washer issues to our attention. My name is Mina with the Social Media Support team. I am truly sorry to see that you have …
  3. Outdoors When your Craftman snow blower catches fire and Sears says it it fixed but it happens again and again. What number can I call? All the benefits administration tell me is it has to happen four times in a year or they can't replace it.

    Dear irate-customer, We apologize for the delay in responding to your post and for the inconvenience you experienced with your snow thrower. We have forwarded your information to your case manager …
  4. Home & Family How do I submit a complaint to the Office of the President for Sears Holdings about Sears.com

    Hi ALP33, Thank you for bringing the matters concerning your box spring to our attention. We understand how challenging it is to not be able to get an exchange for your purchased item. We apolo…
  5. Saving Money HORRIBLE CUSTOMER SERVICE-SEARS ONLINE

    Dear pascalpug, Thank you for taking the time to post about your installation and refund situation. My name is Mina with the Sears Social Media Support team. We can understand the disappointment wi…
  6. Home & Family Who is in charge of the sinking ship?

    Hello farmerea, Thank you for bringing this to our attention regarding the voice mail communication failure. My name is Mina with Sears Social Media Support team. We’ll forward your information t…
  7. Home & Family I have a kenmore elite dishwasher that was repaired today. However, when the clamp broke it on Sunday it pumped tons of water all over my floors through the floors and down into the ceiling on the lower level of the house. I called Sears and they connected me with the Warehouse to file my claim...does that make sense?

    Dear Calimar75, We apologize for the challenges you’ve experienced concerning your dishwasher repairs. My name is Mina with the Sears Social Media Support team. We certainly understand the i…
  8. Home & Family Posted my issue with a double charge on my credit card for a dryer, the double charge was because sears website cannot figure out which states should charge for installation. Called multiple times. A Sarah called to say that she called my local store who delivered my dryer as they are supposed to credit me and she would follow up. Big surprise still no credit or follow up. When I called again today , twice, one person just disconnect while on hold for 20 minutes, the next one first had the nerve to tell me to.call the store. I BOUGHT IT ONLINE WHY DO I HAVE TO CALL A STORE

    Dear Dianelee60, Please accept our apologies for the challenges with your refund. My name is Mina with the Social Media Support team. We are truly sorry for the delay of your credit and the inconve…
  9. Home & Family Who is in charge of the sinking ship?

    Dear farmerea, We are are sorry to hear that we are yet to resolve your issue with the cusotmer service experience, in searching your records we do see your case manager did attempt reach you on 02…
  10. Home & Family Item delivery re-scheduled thrice, still not delivered.

    Dear radioactive, We would like to offer our apologies for the multiple rescheduled appointments for your dining table set. My name is Mina with the Social Media Support team. We can understand you…
  11. Home & Family can u find my galaxcy 10.1 ihave not receved it paid in full dec 17 th 2013

    Hello cchasen, Please accept our apologies for the troubles you are having with your layaway purchase. My name is Mina with the Social Media Support team. We can understand the importance in gettin…
  12. Saving Money Can't even place an order for pickup or delivery (Even though it's in stock)!!!

    Dear PissedinHouston, We are sorry to hear the troubles you are having with your online pick up purchase. My name is Mina with the Social Media Support team. We can hear the disappointment in your …
  13. Home & Family I renewed a extended warranty contract from Sears for s Bosch dishwasher in November, 2013 . At the time of purchase I was offered an for my major protection plac for my refridgator and cooktop puchased from Sears. The items were older and the price was right so I purchased both. Snce that time I had five or six service calls on my dishwasher for a leak, My ceiling is dammaegd. I, m now on mys six service call on my Refreigator,. It is now a safety issue. My leak is going from my kitchen into my finished basement ceilling. The last service call was on Wednesday, by Friday it was leaking again . I was told that I had not had four moving parts repair and until then it could not be replaced. So I have property damage and safety issues and a repair appointment three days away..

    Dear KTJ, We are so sorry to hear about the troubles that you are experiencing with your dishwasher. My name is Mina with the Social Media Support team. We can only imagine the frustration this h…
  14. Home & Family Where are the employee's who believes in One call Resolution & actually follow through?

    Hello Cookie1105, Please accept our apologies for the challenges surrounding your refrigerator repairs. My name is Mina with the Social Media Support team. We can hear from your post how upsetting …
  15. Home & Family Can I return a broken product that was deliver two weeks ago, but purchase more than 30 days ago

    Hello jad090, We are sorry to hear about the troubles encountered with the deliveries and repair service with your dryer. My name is Mina with the Social Media Support team. Please accept our apolo…
  16. Home & Family I bought a item at 12/8/2013, now there is 1 moth late, i still can't to pick it up. why?

    Hello peng123, We are sorry to hear about the delays with the pick-up of your purchased items. My name is Mina with the Social Media Support team. We can understand the inconvenience we have cause…
  17. Food & Cooking What is the correct address to mail the certificate for 'Sears Gourmet Package' and the check for $19.99. The address on the certificate appears to be invalid

    Hello Neena_R, Sorry to hear about the troubles you have encountered with your Sears Gourmet Package certificate. We can understand the importance in getting your item ordered. We would like to o…
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